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Cancel TOME
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I hereby notify you of my decision to terminate the contract relating to the Tome service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tome: Easy Method
What is Tome
Product overview
Tome is a storytelling and presentation tool for creating interactive documents and slides with multimedia and collaboration features. It is offered as a subscription service with tiered plans and online account management.
Where it is offered
Tome is available through its website and app platforms and uses USD pricing on its public pricing page. For plan details, see the official pricing page linked below.
How to cancel Tome
Cancel on the web
- Go to tomeapp.com → Library → Welcome → My Plan → Manage Subscription → Cancel.
- Follow on‑screen prompts to confirm cancellation.
Cancel via account settings or email
- Check your account settings for an option to stop auto‑renewal or cancel the subscription.
- You can also send an email request to tommy@mytome.com to ask for cancellation and confirmation.
Cancel by written/postal request
- Send a registered or certified letter as a formal cancellation notification to the company address you have on record.
- This provides proof of notice; allow additional time for processing and receipt.
What happens when you cancel
Access after cancellation
Cancellation takes effect at the end of your current billing period.
You retain access to paid features until the end of that period unless otherwise stated by Tome.
Billing and renewals
Auto‑renewal will be stopped after cancellation; you will not be billed for future periods beyond the current paid term.
Watch your billing statements for any unexpected charges and keep cancellation confirmations for reference.
Data and account retention
Tome’s specific data‑retention details are in its terms; after access ends, exported copies are recommended.
Back up any important documents before the subscription expires to avoid loss of access.
Will I get a refund?
Official refund approach
Refunds are handled on a case‑by‑case basis at the company’s discretion.
Requests may be granted for satisfaction issues or billing errors, but there is no blanket guarantee.
No automatic 14‑day cooling off
Tome’s published information does not promise a statutory 14‑day refund or automatic cooling‑off right for subscriptions.
If you purchased via an app store, use the store’s refund process where applicable.
How to request a refund
- Contact support or email tommy@mytome.com with your account details, purchase date, and reason.
- Include invoices, screenshots, or proof of double charges to support your claim.
Tome plans and pricing
Pricing table (USD)
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Tome Plus | US$10.00 | monthly | Unlock all non-signature content, one device only |
| Tome Exclusive | US$80.00 / year (equiv. US$7.00/month) | annual | All Tome Plus features, one signature course, monthly live events, discounts, one account on six devices |
| Tome Pro | US$20.00 / month | monthly | Unlimited creative power (Pro tier features) |
| Tome Pro | US$192.00 / year (equiv. US$16.00/month) | annual | Same as monthly Pro but billed yearly at ~20% discounted rate |
Pricing notes
All publicly published prices are shown in US dollars on Tome’s official pricing page.
No Singapore‑specific SGD pricing was available at the time of publication.
Your consumer rights in Singapore
Applicable Singapore law
General consumer protection laws in Singapore, such as the Consumer Protection (Fair Trading) Act, apply to digital services purchased in Singapore.
These laws protect against unfair practices, misrepresentations, and defective services.
Cooling-off and subscriptions
Pre‑contract cooling‑off rights do not typically apply to digital subscriptions in Singapore unless the provider expressly offers them.
Check the service terms for any voluntary refund or trial policies offered by Tome.
App store purchases
If you purchased via the Apple App Store, use Apple’s report and refund process to request refunds; consumer rights still apply in parallel.
Keep records of all communications and receipts when pursuing refunds or disputes.
Customer experiences
Positive feedback
Some users appreciate Tome’s design and storytelling features and value the collaborative, multimedia capabilities for presentations.
Pricing and tiered feature sets suit a range of casual and power users.
Negative feedback
Reported issues include double‑charging, continued charges after cancellation, and slow or unresponsive customer support.
Other complaints mention generic templates, limited customization, performance issues (saving speed, bugs), and slow support replies.
Takeaways from reviews
- Keep invoices and cancellation confirmations to resolve billing disputes.
- Expect variable customer support responsiveness; escalate with documented evidence if needed.
Documentation checklist
Before you cancel
- Account email and username used with Tome.
- Recent invoice or receipt showing billing date and amount.
When you request cancellation
- Screenshot of the cancellation page or confirmation screen.
- Copy of any confirmation email received after cancelling.
For dispute or refund requests
- Bank or card statements showing the charge(s).
- Any correspondence with support or copies of registered mail receipts.
Common mistakes
Not saving confirmation
Users sometimes assume cancellation is complete without saving or receiving a confirmation message.
Always keep a screenshot or confirmation email to prove the cancellation date and time.
Missing billing checks
Failure to check the next billing statement can hide continued charges after cancellation.
Monitor your card statement for one billing cycle after cancelling and report unexpected charges promptly.
Relying only on app uninstall
Uninstalling the app does not cancel the subscription itself; the subscription must be cancelled via account settings, the web flow, the app store, or by contacting support.
If you purchased through an app store, cancel through that store to stop future renewals.
Comparative recap
Plan comparison table
| Plan | Price (USD) | Period | Key difference |
|---|---|---|---|
| Tome Plus | US$10.00 | monthly | Entry paid tier; unlocks non‑signature content, single device |
| Tome Exclusive | US$80.00 / year | annual | Annual savings, includes signature course and multi‑device access |
| Tome Pro (monthly) | US$20.00 / month | monthly | Higher tier for unlimited creative features, billed monthly |
| Tome Pro (annual) | US$192.00 / year | annual | Same Pro features with ~20% discount for yearly billing |
How to choose
Choose monthly plans for flexibility and annual plans to save if you plan long‑term use.
Review included features against your needs (devices, signature courses, live events) before subscribing or cancelling.
After cancelling
Immediate next steps
- Save any cancellation confirmation and export crucial Tome documents before access ends.
- Check your bank or card statement in the following billing cycle for unexpected charges.
Contact and support
- Email tommy@mytome.com for cancellation confirmation or refund inquiries.
- For plan details and the latest pricing, see the official Tome pricing page: Tome pricing.
Escalation and proof
If charges continue after cancellation, gather receipts and correspondence and escalate with your payment provider or consumer protection agency if needed.
Registered postal notices can serve as strong evidence of your cancellation request and preferred method for formal disputes.
Address
Company address (public)
500 Yale Ave N, Seattle, Washington, 98109 US
Postal cancellation tip
If sending a registered letter, include your account email, subscription details, and a clear statement requesting cancellation and confirmation.
Retain the mailing receipt and tracking information for your records.