Cancellation Trellis: Easy Method

What is Trellis

Overview

Trellis refers to multiple services under the same brand: TrellisWP (also called Trellis for WordPress or formerly Mediavine Marketplace) and Trellis Coworking & Events. Each service has separate signup, billing and cancellation rules.

Service types

TrellisWP is a web-based license/subscription product with a 30-day refund window for license purchases. Trellis Coworking & Events is a membership-based coworking and events offering with fixed billing periods and notice requirements for termination.

How to cancel Trellis

Cancel TrellisWP (web)

• Sign in to your TrellisWP account on the web.
• Go to the Account Details page (TrellisWP, formerly Mediavine Marketplace) and use the cancellation controls there.
• Cancellations on the web take effect immediately.
• Note: All subscriptions were canceled automatically as of October 20, 2025.

Cancel Trellis Coworking & Events

• Email [email protected] to request cancellation; include your membership details and planned termination date.
• Give adequate notice according to your membership type (see notice periods below).
• Keep a copy of your sent email and any replies as proof of the request.

What happens when you cancel

Access and account status

For TrellisWP, cancellation via the Account Details page is effective immediately; access and billed renewal stop at that point.

For coworking memberships, access normally continues until the end of the current billing period or the termination date accepted by Trellis.

Billing and renewals

TrellisWP subscriptions stop renewing immediately on web cancellation; license status and subscription are canceled on refund.

Coworking plans continue through the billed period unless otherwise agreed; refunds are not generally provided for amounts already paid.

Will I get a refund?

TrellisWP refund rules

• Refunds are available for TrellisWP license purchases within 30 days of purchase.
• If you receive a refund, the license and subscription will be canceled.

Trellis Coworking & Events refund rules

• No refunds for amounts already paid as a general rule.
• Exception: Pre-paid fees may be refunded on a pro‑rata basis only if Trellis discontinues the membership or service before the end of the paid period.

Trellis plans and pricing

Pricing snapshot

The only publicly verified Singapore dollar price found is for the Trellis Personality in‑app purchase (100 Seeds).

No public SGD prices were found for other Trellis services; they appear to be USD‑based or require contacting sales.

Your consumer rights in Singapore

Refund and cancellation expectations

For TrellisWP, a 30‑day refund window is available for license purchases; cancellations made via web take effect immediately.

For Trellis Coworking & Events, members must follow the stated notice periods and should not expect refunds for amounts already paid unless Trellis discontinues service.

Practical rights and steps

• Keep records of payments, invoices and cancellation requests as evidence if you need to escalate a dispute.
• If a refund or fair outcome is not provided, consider contacting your payment provider or seeking consumer advice in Singapore.

Customer experiences

Positive notes

• TrellisWP: Policies indicate straightforward web cancellation and a clear 30‑day refund window for licenses.
• Trellis Coworking: Cancellation terms and the pro‑rata exception for provider‑led discontinuation are clearly stated.

Negative or missing feedback

No Singapore‑specific user reviews were found on common review sites for Trellis services during the search that produced the verified data.

That means there is limited public feedback from Singapore customers available to confirm typical outcomes beyond the stated policies.

Documentation checklist

What to prepare before cancelling

• Account username/email and subscription or membership ID.
• Invoice or payment date for the purchase you may request a refund for (TrellisWP: within 30 days).
• Proof of payment (credit card statement, receipt, or invoice).

What to keep after cancelling

• Copy of the cancellation confirmation (screenshot or email).
• All correspondence with Trellis, including emails to [email protected].
• Record of the effective cancellation date and any refund confirmation.

Common mistakes

Missing the required notice

Many cancellations fail because members do not give the required notice for coworking plans (open seating: at least 10 days; dedicated desk/private office: at least 30 days).

Always check which membership tier you have and calculate the required notice before sending a cancellation email.

Assuming automatic refunds or wrong cancellation channel

Do not assume a refund is automatic; TrellisWP refunds are on a 30‑day policy and coworking refunds are generally not provided.

Do not attempt to cancel coworking through app stores or third parties - coworking cancellations must be made by emailing [email protected]; TrellisWP cancellations are performed on the TrellisWP Account Details page (web).

Comparative recap

Side‑by‑side summary

After cancelling

What to check immediately

Verify you received a cancellation confirmation and save it. For TrellisWP ensure the subscription shows canceled on the Account Details page.

For coworking, confirm your final access date and any outstanding obligations with Trellis in writing.

Useful links

• Trellis Personality on the App Store - reference for the verified in‑app purchase price.

Address

Contact email

Primary cancellation and membership contact for Trellis Coworking & Events is [email protected]. Use this address to submit cancellation requests and keep copies of sent messages.

Physical address availability

No public physical address for Trellis was verified in the provided data. If you require a postal address, request it directly from Trellis via the membership email or in your account correspondence.