Cancellation Trellis: Easy Method

What is Trellis

Overview

Trellis is a collection of services and platforms that use subscription models for coworking, event tools, and other SaaS offerings. Different Trellis products serve different markets - from coworking and event operations to advertising and legal-data tools.

Key service types

Relevant for South Africa are Trellis coworking and events memberships and Trellis Event Solutions subscriptions. Each service has its own cancellation and refund rules described below.

How to cancel Trellis

Cancelling Trellis Coworking & Events memberships

• Email [email protected] to request cancellation for Trellis Coworking & Events.
• Include your full name, membership type, membership ID (if available), and desired end date.
• Request written confirmation of the cancellation and retain that confirmation for your records.

Cancelling Trellis Event Solutions subscriptions

• Cancel via your account or the subscription interface where available, or request cancellation from support if no self-serve option exists.
• Note that cancellations take effect at the end of the current term (monthly = 30-day period); include account details and ask for confirmation.
• Keep copies of cancellation requests and the confirmation timestamped for disputes.

What happens when you cancel

Access and service end date

For Trellis Coworking & Events, your access will end after the required notice period: 10 days for open seating, 30 days for dedicated desks or private offices, unless otherwise agreed.

For Trellis Event Solutions, cancellation generally takes effect at the end of the current billing term (e.g., monthly = 30 days).

Data, accounts and renewals

Your account data and access privileges normally remain until the effective end date of your membership or subscription.

Automatic renewals will not be processed after the effective cancellation date; confirm with Trellis that auto-renew has been disabled.

Will I get a refund?

Standard refund policies

Trellis Coworking & Events: no refunds for amounts already paid upon cancellation.

Trellis Event Solutions: subscriptions are non-refundable; cancellations take effect at the end of the current term.

Exceptions and event/donation refunds

• Trellis platform (events & donations): refunds are at the sole discretion of the event organiser; Trellis acts as facilitator and does not guarantee refunds.
• If you believe an exceptional refund is warranted, request it in writing and include supporting evidence; retain all responses.

Trellis plans and pricing

Pricing availability

No publicly verified South African pricing (ZAR) for Trellis plans was found in the available data.

Contact Trellis directly for current South Africa pricing and plan details.

How to request price information

Ask Trellis for a price quote including VAT and any setup or notice fees before cancelling or signing up.

Your consumer rights in South Africa

Cooling-off and online purchases

Under the South African Consumer Protection Act (CPA) there is commonly a 14-day cooling-off period for certain distance or direct marketing transactions.

However, none of the fetched Trellis service descriptions explicitly reference or offer CPA cooling-off rights in the available information.

How to raise a rights-based complaint

• Request written justification from Trellis if you believe CPA rights apply to your purchase.
• If unresolved, you may lodge a complaint with the relevant consumer protection authority or seek advice from a consumer-rights advisor.

Customer experiences

Positive feedback

One product in the Trellis family (an eCommerce advertising platform) has positive reviews noting ease of use, responsive customer service, and effective campaign management.

These positives apply to that specific product and may not reflect other Trellis services.

Negative feedback

Some users of Trellis.law (a legal research product under the Trellis name) reported poor customer service, limited data, and issues with document delivery and billing visibility on public forums.

Consider these mixed experiences when evaluating support responsiveness and dispute resolution expectations.

Documentation checklist

Before you cancel

• Membership or subscription ID and account email.
• Copy of the service agreement, invoice(s), and proof of payment.
• Desired cancellation date and reason for cancellation (optional but helpful).

After you request cancellation

• Written confirmation of cancellation from Trellis (email or invoice note).
• Record of any communications (dates, names, content) with support.
• Final invoices or statements showing end-of-service charges.

Common mistakes

Assuming immediate refunds or termination

Many customers expect immediate refunds or account termination on cancellation. Trellis policies indicate no refunds for amounts already paid and term-end cancellations for subscriptions.

Always confirm the effective end date and any outstanding fees before assuming services stop immediately.

Missing required notice or using wrong contact

Failing to provide the required notice (10 or 30 days) or sending cancellation requests to the wrong contact can delay cancellation and incur additional charges.

Use the specified membership email or the subscription interface and keep evidence of delivery.

Comparative recap

At-a-glance differences

The table below summarises cancellation method, refund stance, and notice expectations across Trellis offerings covered in the available data.

Use this to prepare your cancellation

After cancelling

What to check immediately

Confirm receipt of written cancellation and the effective end date. Save the confirmation and final invoices.

Check that automatic payments or card authorisations have been cancelled, if applicable.

Further steps and escalation

• If you do not receive timely confirmation, resend your cancellation request and escalate to a manager or the billing team.
• If disputes remain unresolved, consider formal consumer complaint routes in South Africa or seek legal advice.

Address

Corporate address

116 Phillip Street, Coerda Factory No 3 and 4, Rosslyn, Pretoria, Gauteng, 0200, South Africa

Contact notes

Use [email protected] for membership cancellations where applicable and retain all correspondence for your records.