Cancellation Trendspider: Easy Method

What is Trendspider

Overview

TrendSpider is a subscription-based SaaS platform for automated technical analysis, charting, scanning and backtesting for traders and investors.

The platform offers multi-workspace charting, bots, alerts and AI-assisted tools that aim to speed analysis and trading decisions.

Main uses

Users employ TrendSpider to create automated scans, test strategies and monitor markets with alerts and visual tools.

It is used both by retail traders and professional users who need advanced chart automation and backtesting.

How to cancel Trendspider

Recommended: Cancel via web (fastest)

• Log in to your TrendSpider account.
• Go to Account & Settings → Plan tab.
• Click “Cancel Auto‑Renewal.” You will receive an email confirmation and service remains until the end of the paid period.
• Official instructions: TrendSpider cancellation instructions.

Other methods (email, phone, chat)

• Email from your registered address to [email protected] to request cancellation.
• Call (833) 587‑1637 (Mon - Fri 9 am - 5 pm CT) to request cancellation by phone.
• Use in‑app live chat and choose “Talk to a human” to have support cancel for you.

What happens when you cancel

Access after cancellation

After you cancel auto‑renewal, your TrendSpider service remains active until the end of your current paid period.

You retain access to charts, alerts and data for the paid term; features are not removed immediately on cancellation.

Billing and auto‑renewal

Cancellation stops future auto‑renewal charges but does not automatically trigger refunds.

For app store subscriptions, you must cancel inside Apple App Store or Google Play; TrendSpider’s help notes do not cover store cancellations.

Will I get a refund?

TrendSpider refund policy (summary)

TrendSpider does not provide a general 14‑day automatic refund right; trial fees are stated as non‑refundable.

Paid renewals or prepaid refunds are only considered if requested within 72 hours of the charge and only after you cancel.

How to request a refund and exceptions

• Cancel first, then contact support to request a refund within 72 hours of the charge.
• Refund amount may be reduced by the equivalent trial fee; after 72 hours, fees are stated as non‑refundable.
• If you purchased via Apple or Google, those stores’ refund policies apply and you must request refunds through them.

Official refund details: TrendSpider refund policy.

Trendspider plans and pricing

Pricing table (S$)

Pricing notes

All prices are converted at 1 USD = 1.35 SGD as provided in the pricing data.

Sidekick AI add‑ons are quoted in USD in third‑party reviews; check current rates before purchase.

Your consumer rights in Singapore

General rights

Singapore’s Consumer Protection (Fair Trading) Act provides protections around unfair terms, refunds and cancellations for consumers.

Some online recurring service purchases may be subject to a cooling‑off period or other statutory protections in Singapore.

How this affects TrendSpider purchases

• TrendSpider’s “non‑refundable” trial and 72‑hour refund window are company policies and may not override Singapore statutory rights.
• If you purchased via Apple App Store or Google Play in Singapore, those stores’ refund processes and rights also apply.
• For unresolved disputes you may consider contacting local consumer protection authorities for guidance.

Customer experiences

Positive reports

Users often praise TrendSpider for powerful technical tools, fast chart rendering and strong scanning/backtesting features.

Recent reviews highlight responsive and personalised customer support and useful AI features such as Sidekick.

Negative reports

Common criticisms include a steep learning curve and a complex user interface for new users.

Some users report frustration when missing the 72‑hour refund window or when expecting immediate refunds after cancellation.

Documentation checklist

Before you cancel

• Confirm the account email and payment method used for the subscription.
• Note the next billing date so you cancel before renewal if desired.
• Download or export any charts, reports or settings you want to keep.

When you request a refund

• Cancel the subscription first (via web or support) before requesting a refund.
• Contact support immediately and provide the charge date, transaction ID and account email.
• If subscribed via Apple/Google, follow the store refund flow and keep proof of that request.

Common mistakes

Waiting too long for a refund

A frequent error is assuming refunds are available after the 72‑hour window; TrendSpider’s policy reserves refunds only within that period.

Missing the 72‑hour window typically results in declined refund requests per company policy.

Canceling in the wrong place

If you subscribed through the Apple App Store or Google Play, cancelling on the TrendSpider website will not stop store renewals.

Always check your original purchase channel and cancel inside the store if that is where you subscribed.

Comparative recap

Key comparison

After cancelling

Immediate steps

Keep the cancellation confirmation email as proof of request and note your service end date.

If you plan to request a refund, contact support immediately (within 72 hours) after cancelling.

Helpful links

• TrendSpider cancellation instructions
• TrendSpider refund policy
• Notes on App Store / Google Play cancellations

Address

Corporate mailing address

2028 E. Ben White Blvd. #240‑2010

Austin, Texas 78741

Support contacts

Email: [email protected] (use your registered email for requests).

Phone support: (833) 587‑1637 (Mon - Fri 9 am - 5 pm CT).