Cancellation TrendSpider: Easy Method

What is TrendSpider

Overview

TrendSpider is a subscription-based SaaS platform for automated technical analysis, advanced charting, and market scanning. It provides tools such as backtesting, automated bots, and AI features to help traders analyse markets.

Who uses it

Its users range from active traders to professional analysts who need automated scanning and testing tools. The platform integrates charting, alerts, and automation into a single workflow.

How to cancel TrendSpider

Cancel directly via web (recommended)

• Log in to your TrendSpider account.
• Go to Account & Settings → Plan tab.
• Click "Cancel Auto‑Renewal" to disable future automatic renewals.
• Expect an e‑mail confirmation after disabling auto‑renewal.

Cancel via support channels

• Email: [email protected] - send cancellation request and account details.
• Phone: call (833) 587‑13637 (Mon - Fri 9 am - 5 pm CT) to speak with support.
• In‑app live chat: open the app and choose "Talk to a human" to request cancellation.

Cancel via app stores

• TrendSpider has no explicit documentation for App Store / Google Play cancellations.
• If you subscribed through Apple or Google, use the respective store’s subscription management to cancel.

What happens when you cancel

Access after cancellation

When you cancel auto‑renewal, you will typically retain access for the remainder of your paid billing period. Services generally continue until the subscription period ends.

Renewal and billing

Canceling auto‑renewal prevents future charges but does not automatically issue refunds. For refunds, see the refund rules below.

Data and account retention

Your account data and settings are usually retained while your subscription remains active. If you stop using the service, check account settings or contact support about data retention policies.

Will I get a refund?

General refund policy

TrendSpider does not provide a general 14‑day automatic refund right. Trial extensions (up to 28 days) exist, but trial fees are non‑refundable.

72‑hour refund window

• Renewal or pre‑paid fees may be refunded only if requested within 72 hours of the charge and after cancellation.
• If you miss the 72‑hour window, TrendSpider’s stated policy is that no refund will be provided.

Exceptions and trial fees

Trial fees are explicitly non‑refundable under TrendSpider’s policy. Always confirm the nature of a charge (trial vs. paid renewal) before requesting a refund.

TrendSpider plans and pricing

Pricing availability

Exact TrendSpider pricing in South African Rands (ZAR) for 2024/2025 is not publicly available from verified sources.

How to get current pricing

Contact TrendSpider support or check your account to view current plan pricing and billing currency for your region.

Your consumer rights in South Africa

Relevant law

South African consumer protection statutes, such as the Consumer Protection Act, can provide cooling‑off rights or protections for digital purchases in some circumstances.

Potential conflicts with vendor policy

TrendSpider’s time‑limited refund policy (72 hours) may conflict with local statutory rights. Local law can sometimes override a vendor’s stated policy.

Purchases via app stores

If you purchased via Apple App Store or Google Play, those platforms have their own refund mechanisms which may apply independently of TrendSpider’s policy.

Customer experiences

Positive feedback

• Users praise responsive customer support and named staff who assist with renewals, cancellations, discounts, and training.
• Many users highlight powerful tools: AI features like Sidekick, automated bots, scanning, backtesting, and charting.

Negative feedback

• Some users report a steep learning curve and a complex UI compared with other platforms.
• There are complaints from users who missed the 72‑hour refund window and did not receive refunds, or received partial refunds.

Takeaway

Support quality is commonly praised, but the refund policy and usability can be points of frustration for some users.

Documentation checklist

What to prepare before contacting support

• Account email and username used for TrendSpider.
• Proof of payment or billing receipt showing charge date and amount.
• Subscription platform (Web, Apple App Store, Google Play).

Supporting evidence to include

• Screenshots of billing statement, subscription page, and the Account & Settings → Plan tab.
• Date/time of renewal charge to check the 72‑hour refund window.
• Any confirmation emails or chat transcripts with support.

Common mistakes

Missing the refund window

A frequent mistake is assuming refunds are available beyond the 72‑hour window. If the charge is older than 72 hours, refunds are typically denied.

Incorrect cancellation method

Some users cancel via the app store but forget to disable auto‑renewal in their TrendSpider web account (or vice versa). Ensure you cancel through the correct platform.

Poor documentation

Not saving receipts, timestamps, or chat transcripts makes refund requests harder to support. Always keep evidence when disputing a charge.

Comparative recap

Quick method comparison

The table below summarises cancellation methods, ease, and the relevant refund timeframe.

How to choose

Use the web Account & Settings method for the most direct control. Use app store cancellation if your subscription was purchased through Apple or Google.

After cancelling

What to check immediately

• Confirm you received an e‑mail confirmation of the cancellation or auto‑renewal being disabled.
• Verify your bank or card statement for any unexpected charges within 72 hours of renewal.

Next steps if you need a refund

• If within 72 hours, contact [email protected] immediately and include payment proof and cancellation confirmation.
• If purchased via an app store, open a refund request with Apple or Google using their respective support processes.

Address

Main correspondence

TrendSpider

2028 E. Ben White Blvd. #240-2010

Location

Austin, Texas 78741