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Cancel BIXI
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Bixi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bixi: Easy Method
What is Bixi
Overview
BIXI is an urban bike‑sharing service that provides short‑term bicycle rentals through memberships or pay‑per‑use options. It allows users to pick up and return bikes at network docking stations across the service area.
How it works
Users register for a monthly or seasonal membership (or use pay‑as‑you‑go), unlock bikes via the app or kiosk, and are billed according to their chosen plan and usage rules. Memberships auto‑renew unless cancelled per BIXI terms.
How to cancel Bixi
Seasonal (annual) membership - steps
- Sign in to your personal space on the official BIXI website.
- Locate your membership settings and select the option to cancel the seasonal (annual) membership.
- Alternatively, contact BIXI 24/7 customer service for assistance if you cannot cancel online.
- Reference: BIXI terms and conditions.
Monthly membership - steps
- Cancel via the BIXI website or the mobile app (the website is recommended to ensure cancellation is recorded).
- You can also call customer service to request cancellation.
- Make sure to cancel at least 48 hours before the next renewal to avoid an unwanted charge.
- Note: account deletion in the app (Profile → Edit Profile → Delete account) is separate from membership cancellation; cancellation must be completed on the website for some membership types.
What happens when you cancel
Access and service
After you cancel, your membership remains active until the end of the period you already paid for.
Seasonal memberships end at the close of the paid season; monthly memberships remain active until the end of the paid 30‑day period.
Account and data
Your account and ride history typically remain accessible unless you choose to delete the account. Deleting an account via the app is a separate action and may not stop billing unless cancellation has already been processed on the website.
Keep records of cancellation confirmations and transaction receipts in case you need to dispute future charges.
Will I get a refund?
Standard refund policy
BIXI membership fees (seasonal or monthly) are generally non‑refundable. Cancellation prevents future recurring charges but does not usually result in reimbursement of amounts already paid.
There is no automatic statutory 14‑day cooling‑off right provided in BIXI's published terms.
Exceptions and how to request a refund
- Refunds may be considered case‑by‑case for billing errors, docking failures, or clear provider faults.
- Contact BIXI customer support promptly with evidence (receipts, timestamps, screenshots) to request review.
- For guidance on refund expectations see a summary guide: Postclic: How to cancel BIXI.
Bixi plans and pricing
Check official pricing
BIXI offers different plans (seasonal, monthly, pay‑as‑you‑go) and promotions may change prices. Do not rely on third‑party estimates for current rates.
Where to confirm
Always check pricing and plan details on the official BIXI site and official terms before making changes to your membership.
Refer to the official terms for up‑to‑date policy information: BIXI terms and conditions.
Your consumer rights in Singapore
Legal context
Singapore consumers have protections for faulty or misleading services under local consumer protection laws and through the Consumers Association of Singapore (CASE).
These statutory protections do not automatically override a provider’s published non‑refund policy, but they may apply in cases of unfair practices or service failures.
Practical steps for Singapore users
- Document the issue (screenshots, timestamps, receipts) and contact BIXI support first.
- If you cannot resolve the dispute, consider contacting CASE for advice or using your payment provider’s dispute/chargeback processes.
- Keep timelines and evidence handy when seeking a remedy under local processes.
Customer experiences
Positive feedback
Some users report helpful and welcoming staff interactions and satisfactory on‑site service experiences in reviews.
These positive interactions are often cited in customer testimonials and review platforms.
Common complaints
Reported issues include docking failures where rides were not registered as returned, resulting in unexpected charges that required lengthy customer service exchanges to resolve.
Other complaints mention surprise auto‑renewals, difficulty cancelling via the app alone, and confusing refund processes.
Documentation checklist
What to gather before contacting support
- Account email and membership ID.
- Payment receipts or bank/card statements showing the charge.
- Cancellation confirmation screenshots or messages (if any).
Evidence for disputes
- Ride timestamps, docking station IDs, and photos/screenshots showing docking issues.
- Support ticket numbers, chat transcripts, and any correspondence with BIXI.
- Personal ID (redact sensitive info) if required to verify your account.
Common mistakes
Relying only on the app
Users sometimes assume cancelling in the app completes the process; for some memberships cancellation must be done on the website to stop auto‑renewal.
Account deletion via Profile → Edit Profile → Delete account does not always cancel an auto‑renewing membership.
Missing the cancellation window
Failing to cancel at least 48 hours before renewal can lead to an unwanted charge for the next period.
Not documenting docking or billing problems immediately makes it harder to obtain discretionary refunds later.
Comparative recap
Quick comparison
| Plan | Period | How to cancel | Refund likelihood |
|---|---|---|---|
| BIXI Seasonal Membership | annual | Cancel via your personal space on the official website or contact 24/7 customer service. | Generally non‑refundable; exceptions handled case‑by‑case. |
| BIXI Monthly Membership | monthly | Cancel via the website or mobile app (website recommended) or call customer service. | Generally non‑refundable; may be reviewed for billing errors or service faults. |
After cancelling
Immediate actions
- Save cancellation confirmation and monitor your bank/card statement for any further charges.
- If you see an unexpected charge, contact BIXI support first and provide your documentation.
Useful links and follow‑up
Official BIXI terms and conditions: https://bixi.com/en/terms-and-conditions
Guide summarising cancellation and refund expectations: Postclic: Cancel BIXI
Address
Mailing address
5945 Avenue de Gaspé, Montréal, Québec, H2S 2X4, Canada.
Support contact
For membership changes and customer service, consult the official BIXI site and the terms page for contact methods and current support options: BIXI terms and conditions.