Cancellation Bolt: Easy Method

What is Bolt

Service overview

Bolt is a ride‑hailing platform that lets users book on‑demand rides through its mobile app. It operates on a pay‑per‑ride basis and handles bookings, payments and driver matching through its platform.

How it operates in Singapore

Bolt bookings create transactions in the app that are processed according to Bolt's Terms and product documents. Cancellations, refunds and disputes are handled through the app and Bolt's online support channels rather than a local office.

How to cancel Bolt

Cancel a booking in the app

• Open the Bolt app and go to your active booking or trip history.
• Use the in‑app cancel option while the trip is still cancellable (before the driver marks it as started).
• Follow on‑screen prompts to confirm cancellation and note any fee shown before you confirm.

If the payment is already pending or completed

• Once a transaction enters "pending" status it cannot be stopped or cancelled via the app - this applies across platforms. See Bolt help.
• If the payment has been executed, Bolt may terminate or cancel it at its discretion; cancellation fees, liability for losses and administration fees may apply under Bolt's Terms. See Bolt Terms.
• If you cannot cancel in the app, contact Bolt support from the app Help screen and provide trip details for investigation.

What happens when you cancel

Immediate effects on the booking

Cancelling a single booking stops that ride request and releases the driver. The in‑app record of the booking will remain visible in your trip history for reference.

Payment and account consequences

Cancellations may trigger a cancellation fee shown in the app or applied under Bolt's Terms. Bolt can also apply administration fees if allowed by the Terms.

Data and account retention

Bolt keeps trip and transaction records according to its policies for customer service and dispute resolution. Cancelling a ride does not automatically delete your account or your trip records.

Will I get a refund?

Standard refund process

Refunds initiated by a merchant must be requested directly from that merchant. Bolt will credit the card once it receives the refunded amount from the merchant. See Bolt Terms - Refunds.

Chargebacks and dispute timing

• Chargeback disputes must be raised within 90 days from the date of the transaction. If a dispute is resolved in your favour, Bolt will credit the card upon receipt from Mastercard. See Bolt Terms - Chargebacks.
• Bolt will not refund in cases of delay or loss of funds caused by circumstances beyond its control (force majeure), as described in its product documents. See Bolt PDS / Terms.

Bolt plans and pricing

How Bolt prices rides

Bolt uses dynamic, per‑trip fare estimates that can include booking fees, technology fees, surcharges and tolls. There are no official flat fare tables published for Singapore in the documents reviewed.

Where to get exact prices

To get an exact price for a specific journey, request a fare estimate in the Bolt app for your origin and destination. Do not rely on third‑party price lists; use the app for the current estimate.

Your consumer rights in Singapore

Cooling‑off and refunds

Bolt's publicly available Terms do not mention a 14‑day statutory "cooling‑off" right or automatic refunds for ride‑hailing services in Singapore.

Disputes and timing

• Chargebacks must be raised within 90 days of the transaction; beyond that period disputes are unlikely to be accepted under Bolt's stated Terms. See Bolt Terms.
• Delays or loss of funds caused by force majeure or operational failures are generally excluded from refunds per Bolt's PDS and Terms. See Bolt PDS.

Customer experiences

Positive reports

Some users report straightforward pricing without hidden charges and successful refunds for overcharges when support responded promptly.

Negative reports

Other reports describe last‑minute driver cancellations, unexpected extra charges, drivers trying to bypass the app for cash payments, and perceptions of slow or insufficient follow‑up from support.

Documentation checklist

Essential items to collect

• Booking reference / trip ID from the Bolt app.
• Date, time and pickup/drop‑off locations for the trip.
• Screenshot of the trip, fare estimate, and any in‑app messages.
• Payment receipt, card statement entry, or transaction screenshot.

Additional evidence (if applicable)

• Driver name or vehicle details shown in the app.
• Photo evidence of disputed charges or incidents.
• Police report number if you reported theft or fraud to authorities.

Common mistakes

Assuming a pending payment can be cancelled

Users often assume a pending transaction can be stopped via the app; once a transaction is pending it cannot be cancelled through the app. Confirm status immediately and contact support if needed.

Delaying disputes and lacking evidence

Waiting too long to raise a chargeback or dispute (beyond 90 days) removes a key remedy. Failing to save screenshots, receipts and the trip ID makes disputes harder to resolve.

Comparative recap

Quick comparison table

After cancelling

Follow up steps

If you cancelled and need a refund or investigation, collect your documentation and contact Bolt support via the app Help section.

Helpful official links

• Pending transaction help: I have a pending transaction - can I stop or cancel it?
• Bolt Terms (cancellations, refunds, chargebacks): Bolt Terms & Conditions
• Product information and exclusions: Bolt PDS
• Support article index: Bolt Support Articles

Address

Local presence

Bolt does not publish a dedicated public office address for cancellations in Singapore. Most cancellation and refund handling is performed through the app and online support channels.

Contacting Bolt from Singapore

Use the in‑app Help/Support section to report issues, attach your documentation, and request escalation where necessary. For policy queries refer to Bolt's Terms and PDS linked above.