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Cancel SG BIKE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Sg Bike service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sg Bike: Easy Method
What is Sg Bike
Overview
Sg Bike is a bicycle‑sharing service in Singapore that provides short‑term access to dockless bicycles via a mobile app. Users can pay per ride or subscribe to pass plans that cover rides on Standard Series bicycles.
Service area and operations
The service operated throughout Singapore and offered both Standard and Premium Series bikes. Recent media reports note an operational change where Sg Bike users and accounts are being transferred to Anywheel.
How to cancel Sg Bike
In‑app cancellation (recommended)
- Open the Sg Bike mobile app and sign in with the account you want to cancel.
- Go to your profile or subscription section and locate the active plan or Ride Pass.
- Find the auto‑renew or subscription settings and select “Cancel” or “Manage subscription”.
- Follow on‑screen prompts to confirm cancellation; keep screenshots of each confirmation screen.
Contacting support to cancel
- If you cannot cancel in‑app, contact Sg Bike support via the app’s help/chat feature or the support email listed in the app.
- Provide your account email, subscription ID, and a clear request to cancel auto‑renewal; request a written confirmation.
- If you do not receive a response, document your attempts and escalate (see "Your consumer rights in Singapore").
What happens when you cancel
Access and ride limits
After cancellation, you should retain access to any paid days remaining in the current billing cycle unless the terms state otherwise.
Unused top‑up credit for Pay Per Use typically remains in your account unless specified by Terms of Service.
Auto‑renewal and account transfer
Cancelling stops future automatic renewals for subscription passes when processed correctly. Keep confirmation of cancellation.
Recent reports indicate Sg Bike user accounts are being transferred to Anywheel; follow official notices for how transfers affect access and billing (see links in "After cancelling").
Will I get a refund?
Refund policy overview
Sg Bike’s published Terms of Service govern refunds; specific refund rules for subscriptions and unused time may vary and are controlled by those terms.
There is no universally published, guaranteed refund policy in the verified data - expect that some subscriptions may be non‑refundable or prorated depending on the plan.
Exceptions and how to request a refund
- If you believe you qualify for a refund (e.g., double charge, billing error), gather receipts, screenshots, and timestamps before contacting support.
- Request a refund in writing from Sg Bike support and allow reasonable time for a reply; keep records of all correspondence.
- If your account is transferred to Anywheel, confirm with the receiving operator whether any credits or refunds will be honoured.
Sg Bike plans and pricing
Plan summary
The following table uses Sg Bike’s published pricing and verified notes. Check the app for exact, up‑to‑date rates before purchasing or subscribing.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Pay Per Use - Standard Series | S$1.00 for first 30 minutes, then S$0.03 per minute thereafter | Per Ride | No expiry top-up; applies only to Standard Series bicycles |
| Pay Per Use - Premium Series | From S$4.00 onwards (varies by model) | Per Ride | Pay only when you ride; pricing varies per model, check in-app for exact rate |
| Subscription Ride Pass - unlimited Standard Series rides (7‑day or 30‑day) | Not officially published (e.g. S$11.90/month reported in media and user discussions, but not on site) | 7 or 30 days | Unlimited 30-minute trips on Standard Series; S$0.03/min thereafter; auto‑renew unless cancelled; subscribe in‑app |
| Family Plan | S$1 per 30 days | Monthly (30‑day) | Allows binding up to 2 additional RFID cards (rent up to 3 bikes simultaneously); auto‑renew unless cancelled |
Your consumer rights in Singapore
Key protections
Consumers in Singapore are protected by general consumer law and can seek redress for unfair practices, misrepresentation, or unexplained charges.
Keep documentation of transactions and correspondence; records strengthen any consumer complaint or dispute.
How to escalate a dispute
- Contact the merchant first and request written confirmation of the cancellation and any refund decision.
- If unresolved, consider lodging a complaint with the Consumers Association of Singapore (CASE) or using the Small Claims Tribunal for small monetary disputes.
- For credit/debit card charges, you can also contact your bank to enquire about chargeback processes if appropriate.
Customer experiences
Positive feedback
Many users appreciated the convenience and low per‑ride pricing of Sg Bike’s Standard Series and the option to subscribe to ride passes for regular use.
Subscription and Family Plan features were highlighted as useful by frequent riders and families needing multiple simultaneous rentals.
Common complaints
User reviews collected on public review platforms show occasional issues with customer support response times and app‑related problems.
Recent media coverage focuses on the company’s exit from the market and the transfer of user accounts to Anywheel, which caused questions about continuity and refunds.
Documentation checklist
Essential items to prepare
- Account email and username used with Sg Bike.
- Subscription or transaction IDs, in‑app receipts, and payment timestamps.
- Screenshots of subscription status, cancellation screens, and any error messages.
Supporting evidence for disputes
- Bank or card statements showing charges and charge IDs.
- All written correspondence with Sg Bike support (dates and message copies).
- Notes of phone calls (time, staff name if available) and escalation attempts.
Common mistakes
Before cancelling
Users sometimes forget to turn off auto‑renew inside the app and assume deleting the app will cancel the subscription. Always cancel via the subscription settings and save confirmation.
Another frequent error is not checking whether a pass is set to auto‑renew; check and confirm cancellation at least 24 hours before renewal.
After cancelling
Failing to monitor bank statements after cancellation can allow unnoticed post‑cancellation charges to occur. Verify your last billed amount and check for unexpected charges.
Not keeping proof of cancellation can make disputes harder to resolve - retain screenshots or emails as evidence.
Comparative recap
Quick comparison
The table below summarizes key differences and transitional details publicly reported about Sg Bike and the receiving operator, Anywheel.
Comparison table
| Feature | Sg Bike | Anywheel |
|---|---|---|
| Service status | Operated bike‑sharing service in Singapore; recently exiting market per media reports | Reported recipient of Sg Bike user accounts and operations |
| Account transfer | Users reported to have accounts transferred to Anywheel (see news links) | Will receive transferred user accounts and manage future billing and access |
| Pricing visibility | Published Pay Per Use and Family Plan rates; some subscription pass pricing shown only in‑app or reported in media | Pricing dependent on Anywheel’s own published rates after transfer |
After cancelling
Practical next steps
- Save cancellation confirmations and check your payment method for any further charges.
- If your account is being transferred, await official instructions from Sg Bike or Anywheel about how credits, passes, and billing will be handled.
Helpful links
- Channel NewsAsia - Sg Bike exit and account transfer to Anywheel
- The Straits Times - End of road for Sg Bike; users to be transferred
- Trustpilot - Sg Bike user reviews
Address
Mailing address
202 Bedok South Avenue 1, Block B, #03‑11, Singapore 469332
Notes about contacting
If you need to send physical documents, include copies of ID only when absolutely necessary and follow data‑privacy best practices.
For fastest resolution, use the in‑app support channel first and keep the mailing option as a last resort.