Cancellation Sixt: Easy Method

What is Sixt

Overview

Sixt is a global mobility company offering car rental, chauffeur and leasing services in Singapore. It provides short-term rentals, private-hire rides, luxury limousine services and long-term leasing options.

Services in Singapore

Operations in Singapore include Sixt Rent-a-Car counters (e.g., Changi Airport), SIXT ride private-hire services, and long-term leasing programmes with monthly plans. Cancellation and refund terms vary by product.

How to cancel Sixt

General steps

• Use the Sixt app or the "Manage booking" page to cancel standard car rentals where available.
• Keep your booking reference and personal details ready when cancelling to speed up the process.

Product-specific steps

• Sixt Luxury Limousine Vehicles: Cancel at least 24 hours before the pickup time to avoid penalties. For free amendments, email [email protected] at least 24 hours before pickup or call +65 6589 8656 at least 3 hours beforehand.
• SIXT ride (private-hire): If the driver has not been assigned or is not en route, cancel via the app for no fee. If the driver is already on the way, a S$5 cancellation fee applies. For pre-booked rides, cancel up to 30 minutes before pickup for free; within 30 minutes a S$5 fee applies. Full charges apply if the driver has arrived.

What happens when you cancel

Booking status and access

Cancellation ends the reservation and prevents further use of the booked vehicle or ride. You will typically receive an email confirmation of cancellation.

Payments and holds

Any pre-authorisations or deposits may remain as a hold on your card for processing time decided by your bank. Refund timing depends on the payment method and bank processing times.

Will I get a refund?

Standard refund points

• No automatic 14-day change-of-mind refund right is stated by Sixt in Singapore; refunds depend on the product terms and cancellation timing.
• If you cancel sufficiently in advance under the product rules (for example, limousine bookings cancelled ≥24 hours before pickup), refunds or no-fee cancellations usually apply per those terms.

Key exceptions

• Damage Refund Insurance (booked online): No refund is granted if cancelled less than 24 hours before the car hire starts.
• SIXT ride: A S$5 cancellation fee applies if the driver is already on the way or if the prebooked cancellation is within 30 minutes of pickup; full charge if the driver has already arrived.

Sixt plans and pricing

Pricing table

Notes on pricing

Prices reflect long-term monthly leasing rates listed in verified data as of 21 February 2026. Confirm vehicle availability, mileage allowance and maintenance terms when enquiring.

Your consumer rights in Singapore

Lemon Law and CPFTA

Singapore's Lemon Law (under the Consumer Protection (Fair Trading) Act) gives remedies for defective goods within six months, such as repair, replacement or refund.

Application to car hire

For car hire services like Sixt, statutory remedies for defective goods are not explicitly stated in Sixt's terms. Contractual cancellation terms primarily govern refunds and remedies.

Customer experiences

Positive feedback

• Some customers at Changi Airport reported excellent service, fair pricing, helpful staff and hassle-free returns.
• Wanderlog users praised flexible front-counter staff, clear explanations, clean cars and timely service.

Negative feedback

• Other reviews reported unprofessional or rude staff, issues with car availability and overcharging.
• There are reports of slow or difficult deposit refunds; one user reported waiting over 28 days for a deposit refund.

Documentation checklist

Before cancelling

• Booking reference or confirmation email.
• Payment card used for reservation (for refunds or verification).
• Contact number and email used for booking.

When returning or claiming refund

• Driver’s licence (valid and applicable for the vehicle class).
• Identification (passport or Singapore NRIC) and any insurance documents.
• Damage report or police report if applicable.

Common mistakes

Missing cancellation windows

Customers sometimes cancel too late (e.g., less than 24 hours for limousine bookings) and face fees or lost refunds. Always check the product-specific window.

Assuming automatic refunds

Do not assume a 14-day automatic refund right applies - Sixt Singapore does not state such a policy. Check the product terms and evidence of cancellation timing before expecting a refund.

Comparative recap

At-a-glance comparison

How to choose

Use the comparison to match flexibility needs (short-notice rides vs. scheduled limousine vs. monthly lease). Check cancellation terms before booking.

After cancelling

Follow-up actions

• Keep the cancellation confirmation email or screenshot for records.
• If a refund or deposit release is due, monitor your card or bank statement and allow standard processing time.

Useful links and sources

• General Sixt reviews and local notes: Wanderlog - Sixt Rent A Car
• Local summary including Changi Airport mentions: Page on Sixt at Changi Airport
• Customer service notes and local contacts summary: Singapore customer service summary

Address

Registered office

293 Kaki Bukit Ave 1 #03-00, Shun Li Industrial Park, Singapore 416081.

Local contact

For limousine amendments and queries email [email protected] or call +65 6589 8656.