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Cancel AMAZON PRIME VIDEO
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I hereby notify you of my decision to terminate the contract relating to the Amazon Prime Video service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Amazon Prime Video: Easy Method
What is Amazon Prime Video
Service overview
Amazon Prime Video is a streaming service included with Amazon Prime in Singapore, offering movies, TV shows and Amazon Originals for on-demand viewing.
Prime Video content is delivered digitally and may include paid rentals or purchases in addition to the Prime catalogue.
How it is sold in Singapore
In Singapore Prime Video is available as part of the Amazon Prime membership (monthly or annual), not as a separate standalone Prime Video plan.
Membership also bundles other Prime benefits such as faster delivery options and Prime Gaming.
How to cancel Amazon Prime Video
If you subscribed via the App Store (Apple)
- Go to your device’s Settings → tap your name → Subscriptions → select the subscription → tap “Cancel Subscription.”
- Note: You must cancel in the App Store; you cannot cancel via the Amazon website or app.
If you subscribed via Google Play (Android)
- Open Google Play app → tap profile icon → Payments & Subscriptions → Subscriptions → select the subscription → tap “Cancel subscription” → follow prompts.
- Note: Must cancel within the Google Play Store; deleting the app won’t cancel the subscription.
If you subscribed on the web (Amazon / Prime Video website)
- Go to Your Account → Your Prime Membership or Prime Video settings → click “End Membership” or “Cancel Free Trial.”
- If Prime membership covers your Prime Video access, canceling Prime cancels Prime Video too.
Video-only subscription via Amazon directly
- Visit Your Account on Prime Video → adjust membership settings or contact customer service to cancel.
- Cancellations within 3 business days of signup or free-trial conversion may entitle you to a full refund, subject to terms.
What happens when you cancel
Access after cancellation
When you cancel, you generally keep access until the end of the current billing period or free-trial period.
Access ends immediately only if Amazon specifies or refunds are issued that remove access; check your cancellation confirmation for details.
Renewals and future charges
Cancellation stops future renewals; you will not be charged again after the end of the current paid period.
If you subscribed through Apple or Google Play, the store handles the cancellation and billing stop.
Data and account content
Your account, watch history and purchased/rented digital content remain linked to your Amazon account unless you request account closure.
Purchased or rented titles usually remain available to watch per the purchase/rental terms even after membership ends.
Will I get a refund?
General refund rules
Refund eligibility varies by subscription type, purchase method and usage of services or digital content.
Amazon may issue full or prorated refunds under specific conditions; refunds are not automatic on cancellation.
Key exceptions and timelines
- Within first 3 business days of signing up or converting from a free trial for a video-only subscription: full membership fee refundable, although value of any used service may be withheld.
- If digital content (video-only) has not been accessed since last charge: may receive full refund for video-only membership if delivered via Amazon directly.
- Purchased/rental digital content: can cancel within 48 hours of purchase or rental unless you’ve started watching or downloading; otherwise purchases are final.
- Amazon Prime membership: if you cancel a paid Prime membership and haven’t used benefits (delivery, Prime Video), you may be eligible for a full refund; partial refund may be given based on usage.
Singapore statutory rules
Statutory 14-day cooling-off rights generally do not apply to digital services once access has started (for example, streaming begun).
That means you are usually not entitled to a statutory refund after you start using streaming content.
Amazon Prime Video plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Prime Monthly (includes Prime Video) | S$4.99 | monthly | Includes Prime Video streaming, fast & international delivery, Prime Gaming, exclusive deals |
| Prime Annual (includes Prime Video) | S$49.90 | annual | Includes Prime Video streaming, fast & international delivery, Prime Gaming, exclusive deals (approx. S$4.16/month effective) |
Plan notes
Prime Video access in Singapore is only provided via the Amazon Prime membership; there is no separate standalone Prime Video plan locally.
Choose monthly for flexibility or annual for lower effective monthly cost.
Your consumer rights in Singapore
Relevant law and limits
Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) provides general consumer protections but has limited effect on digital streaming once access starts.
Digital streaming services are generally exempt from the 14-day cancellation right once streaming or downloading has begun.
Refunds for unused benefits
Amazon’s voluntary policy in Singapore may allow full or prorated refunds if many Prime benefits (for example delivery and streaming) were unused at cancellation.
Always check the specific refund eligibility shown at cancellation or contact Amazon customer service for confirmation.
Customer experiences
Positive feedback
Some users report that Amazon.sg issued refunds after reporting lost deliveries or damaged items, indicating refunds can be resolved positively.
Experiences vary widely by case and agent handling.
Negative feedback
- Frequent complaints about delivery failures: late, lost or incorrectly marked as delivered, leading to lengthy refund processes.
- Customer service is sometimes described as script-driven or unhelpful, with reports of needing to escalate or pursue chargebacks.
- Refund delays, partial refunds and inconsistencies between agent promises and policy are commonly reported.
Documentation checklist
What to prepare before cancelling
- Order numbers or subscription confirmation emails.
- Payment receipts or billing statements showing recent charges.
- Details of how you subscribed (Apple App Store, Google Play, or Amazon website).
Evidence for refund disputes
- Screenshots or timestamps proving you did not start streaming or downloading purchased content if seeking a purchase refund.
- Records of communication with customer service, including chat transcripts or reference numbers.
Common mistakes
Assuming deleting the app cancels subscription
Deleting the Prime Video app does not cancel a subscription charged through Apple or Google Play.
Always cancel through the App Store or Google Play subscription management page.
Expecting statutory cooling-off on started digital services
Many users mistakenly expect a 14-day cooling-off refund after starting streaming; Singapore law and Amazon policy generally deny that right once access begins.
If you start streaming, refund eligibility is limited and depends on other factors such as unused membership benefits.
Comparative recap
Quick plan comparison
| Plan | Price | Period | Main difference |
|---|---|---|---|
| Prime Monthly | S$4.99 | monthly | Lower short-term cost; cancel any month without long commitment |
| Prime Annual | S$49.90 | annual | Lower effective monthly price when paid yearly (approx. S$4.16/month) |
Which to choose
Choose monthly if you want flexibility or are trying the service for a short period.
Choose annual if you intend to use Prime benefits regularly and want the better effective price.
After cancelling
Follow-up steps
- Save any cancellation confirmation emails or reference numbers for your records.
- Check your next bank or card statement to confirm no further charges are made.
Where to read more and get help
General local coverage and guides on Amazon Prime membership in Singapore are available from local consumer pages.
For additional reading see the local overviews: SingaSaver overview and a comparison of streaming services: AsiaOne streaming price guide.
Address
Local corporate address
Amazon Asia‑Pacific Holdings Private Limited
23 Church Street, Capital Square Building, 10th Floor, Singapore 049481
Customer service
Contact Amazon customer support from Your Account pages to resolve refunds or access questions; keep your documentation ready.
For subscriptions purchased via app stores, contact Apple or Google Play support for billing disputes handled by those platforms.