Cancellation Binge: Easy Method

What is Binge

Service overview

Binge is a subscription streaming service offering TV series and movies on-demand, with plans that include ad-supported and ad-free tiers. The service is run under the Foxtel/Streamotion group and targets viewers who want Australian and international television content.

How it’s delivered

Content is available on web browsers, certain smart TVs and mobile devices via apps or platform stores. Some account actions (including cancellations) are performed via web portals, the Hubbl portal, or the payment platform used at sign-up.

How to cancel Binge

If you subscribed directly (website or Hubbl)

• Open the Binge Help Centre live‑chat to request cancellation, or sign in to the Hubbl portal.
• In Hubbl go to My Account → Manage Subscription and follow the cancellation prompts.
• Access continues until the end of your paid billing period after cancellation.
• Source: ajust.com.au.

If you subscribed via a mobile store (Apple or Google)

• Apple App Store: open Settings on iPhone/iPad → Apple ID → Subscriptions → Binge → Cancel.
• Google Play: open Google Play Store → Profile → Payments & subscriptions → Binge → Cancel.
• Must cancel at least ~24 hours before renewal to avoid being billed for the next period.
• Source: ajust.com.au.

Important technical notes

• You cannot cancel directly inside some mobile or Smart TV apps; cancellation must be done via a web browser or the correct provider page.
• If your cancellation route is unclear, use the Help Centre live‑chat for guidance.
• Source: Tom's Guide.

Timing and confirmations

• Keep screenshots of any cancellation confirmation shown in chat or on screen.
• Check your bank or card statement after the next renewal date to confirm no further charge.

What happens when you cancel

Access after cancellation

Your Binge account remains active until the end of the paid billing period you have already paid for. You can continue watching until that date.

Renewal and billing

After cancellation the subscription will not renew. No further recurring billing should occur, but monitor your payment method to confirm.

Account data and downloads

Your account credentials remain; any saved preferences or download access may be removed after the subscription expires. If you later resubscribe, content and settings may differ.

Will I get a refund?

Official refund policy

Binge’s stated policy is that subscription fees are non‑refundable and there are no pro‑rata refunds for unused time or unwatched content.

There is no published 14‑day cooling‑off or automatic refund right for digital subscriptions on Binge’s service pages.

Possible exceptions and remedies

• If the service was defective, misrepresented, or you were charged after cancelling, you may pursue a refund or dispute through your payment provider (chargeback) or local consumer channels.
• Keep documentation to support any dispute (see Documentation checklist).
• Source: Postclic.

Practical advice

Request a written confirmation of any refund decision from Binge support. If refused, consider a bank dispute or consumer complaint where applicable.

Binge plans and pricing

Displayed prices (SGD)

The table below shows the plans and monthly/annual prices converted to Singapore dollars (AUD→SGD conversion applied by the verifier).

Note on conversion

Prices were converted using an exchange reference; refer to the original AUD prices if you need exact billing currency and amounts from Binge.

Your consumer rights in Singapore

Legal overview

Singapore consumer statutes do not automatically provide a 14‑day cooling‑off period for digital subscriptions. Rights for refunds rely on statutory protections for defective or misrepresented services.

Practical routes for disputes

• Contact Binge support first and request written reasons for any refusal to refund.
• If unresolved, consider a bank chargeback or lodgement with the Consumers Association of Singapore (CASE).
• Preserve all records to support your claim.

What to expect from consumer channels

CASE and bank dispute processes vary in time and outcome; having clear evidence improves chances of a successful complaint.

Customer experiences

Positive feedback

Some users have reported smooth cancellation through Help Centre chat or Hubbl when support and the portal worked correctly.

Negative feedback

Many complaints recorded by public reviewers include confusion with the Hubbl interface, repeated billing after cancellation, and poor customer support response.

Technical issues

Users also report streaming problems such as buffering, freezing, or navigation issues that can affect satisfaction with the service.

Documentation checklist

Essential items to keep

• Screenshots of cancellation confirmations, on‑screen messages and timestamps.
• Chat transcripts or email confirmations from Binge support or Hubbl.
• Billing statements or card charges showing dates and amounts.

Supplementary evidence

• Device details, app versions, and error messages for technical complaints.
• Notes of phone/chat agent names and times of contact.

Common mistakes

Relying on the app or TV alone

A common error is attempting to cancel inside some mobile apps or Smart TV interfaces that do not support full subscription management. Use a browser or the correct store/provider page instead.

Waiting too late to cancel

Another mistake is cancelling after the renewal cutoff; you should cancel at least ~24 hours before renewal to avoid another payment.

Comparative recap

Quick facts comparison

Where to get more details

Refer to the cancellation guides and help articles linked below for step‑by‑step instructions tailored to your sign-up method.

After cancelling

Immediate actions

• Save any cancellation confirmation you receive and monitor your payment method for subsequent charges.
• Sign out devices and revoke saved payment methods where possible.

Useful links

• Cancellation guidance summary: ajust.com.au
• How‑to cancel overview: Tom's Guide
• Refund and consumer tips reference: Postclic

Address

Corporate contact

Foxtel Group, 4 Broadcast Way, Artarmon NSW 2064, Australia.

Mailing tips

If you send postal correspondence about account or billing disputes, include account ID, dates, and a clear summary of the issue. Keep a copy of everything you send.