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I hereby notify you of my decision to terminate the contract relating to the Broadwayhd service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Broadwayhd: Step-by-Step Guide
What is Broadwayhd
Service overview
BroadwayHD is a subscription streaming service offering filmed Broadway, Off‑Broadway and West End productions. It provides on‑demand access to a niche library of musical and theatre titles.
How people commonly use it
Users stream via web browsers, Apple devices (App Store) and Android devices (Google Play). Some viewers cast shows to TVs or use Apple TV for a living‑room experience.
How to cancel Broadwayhd
Cancel via Web (direct with BroadwayHD)
- Log in to your BroadwayHD account on the website.
- Go to Subscription Settings or your Account page.
- Choose Cancel subscription; cancel at least three days before period end to prevent renewal, or contact the Help Center for assistance.
Cancel via mobile app stores
- Google Play (Android): Open Google Play Store → tap your profile → Payments & subscriptions → Subscriptions → BroadwayHD → Cancel subscription.
- App Store (iOS): On your Apple device or in App Store settings → Subscriptions → BroadwayHD → Cancel subscription.
What happens when you cancel
Access after cancellation
Cancellation stops auto‑renewal but does not immediately remove access. You can use the service until the end of your current billing period.
Account and billing effects
No further recurring charges will be made after a successful cancellation. Your account data and watch history typically remain unless you delete the account.
Will I get a refund?
BroadwayHD refund policy
BroadwayHD states subscription fees and other charges are non‑refundable in whole or in part. There are no credits or refunds for partially used billing periods.
Third‑party purchases and exceptions
- If you subscribed through Google Play or the App Store, billing and refunds are handled by those platforms. BroadwayHD cannot issue refunds for such purchases.
- If the service was defective or misrepresented, Singapore consumer protections may provide remedies despite a stated "no refund" policy.
Broadwayhd plans and pricing
Pricing summary (SGD App Store prices)
The following SGD prices are taken from the BroadwayHD listing in the Singapore App Store and apply to in‑app purchases.
Plan details
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly subscription (via iOS App Store - in‑app purchase) | S$29.98 | Monthly | Full BroadwayHD library, auto‑renewing subscription via Apple billing |
| Annual subscription (via iOS App Store - in‑app purchase) | S$299.98 | Annual | Full BroadwayHD library, auto‑renewing yearly subscription via Apple billing |
| Two‑day show rental (via iOS App Store - in‑app purchase) | S$19.98 | Per rental (2‑day access) | Rent individual BroadwayHD show, access for two days |
Your consumer rights in Singapore
General protections
Under the Consumer Protection (Fair Trading) Act, consumers may expect reasonable quality and performance of digital services and clear terms on cancellation and refunds.
When to escalate
- A "no refund" clause may not override statutory rights if the service is defective or misrepresented.
- Persistent billing after cancellation or failure to provide service can be reported to CASE (Consumers Association of Singapore).
- Consumers can also request chargebacks from payment providers for unauthorized or erroneous charges after cancellation.
Customer experiences
Positive feedback
- Many users value the curated library of Broadway and West End shows as unique and worthwhile.
- Some report successful short‑term use and good experience when casting or using Apple TV with web‑based streaming.
Negative feedback
- Trustpilot reviews show recurring complaints about playback errors, streaming failures on PC/iPad, and unresponsive support. See Trustpilot.
- Reports cite app instability (freezing, buffering), login failures, and issues with saving progress and casting. Refer to web checks at WebVetted.
Documentation checklist
What to keep before cancelling
- Account email and username used for the subscription.
- Payment receipt or billing statement showing the charge.
- Proof of subscription source (e.g., App Store receipt or Google Play receipt).
What to capture during the process
- Screenshots of cancellation confirmation or the Subscription Settings page.
- Screenshots of any error messages or unexpected charges.
- Support request IDs, emails, or chat transcripts if you contact customer service.
Common mistakes
Wrong platform cancelled
A frequent error is cancelling on the BroadwayHD website when the subscription was purchased through Apple or Google. That does not stop billing by the platform.
Assuming automatic refunds
Users sometimes expect a refund after cancelling mid‑period. BroadwayHD’s stated policy is no refunds for partially used periods and platforms (Apple/Google) control their own refund rules.
Comparative recap
Quick comparison of cancellation paths
This table summarizes who controls billing and refunds depending on how you subscribed.
Platform responsibilities
| Platform | How to cancel | Who handles refunds | Typical access after cancel |
|---|---|---|---|
| Web (direct via BroadwayHD) | Account page → Subscription settings → Cancel | BroadwayHD (but policy: no refunds) | Access until end of current billing period |
| Google Play (Android) | Google Play Store → Profile → Subscriptions → BroadwayHD → Cancel | Google Play (BroadwayHD cannot refund) | Access until end of Google Play billing period |
| App Store (iOS) | App Store subscriptions → BroadwayHD → Cancel | Apple App Store (BroadwayHD cannot refund) | Access until end of Apple billing period |
After cancelling
Confirmations and checks
- Keep the cancellation confirmation and monitor your payment method for further charges.
- If charges continue after cancellation, contact the platform (Apple/Google) or request a chargeback from your bank.
Where to read more and report issues
For community reviews and known issues, you can consult the BroadwayHD Trustpilot page and independent site checks.
Address
Local contact availability
No dedicated Singapore postal address is provided in the verified sources used for this guide. BroadwayHD primarily supports users through online account tools and app store billing channels.
How to contact support
- Use your BroadwayHD account pages or the app store receipts to open a support case.
- If unresolved and billing persists, consider contacting your bank or CASE (Consumers Association of Singapore) for further advice.