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I hereby notify you of my decision to terminate the contract relating to the Eleven Sports service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Eleven Sports: Easy Method
What is Eleven Sports
Service overview
Eleven Sports is a subscription-based sports streaming service offering live and on-demand coverage of various sports, including football, rugby, and basketball.
It provides channel access through apps and web players and is commonly offered as time-based passes that auto-renew until cancelled.
Availability in Singapore
The service is available in Singapore through app stores and directly via Eleven's apps on supported devices.
Subscription terms, pricing, and the exact channel lineup may vary by platform and over time.
How to cancel Eleven Sports
Cancelling via the Eleven Sports app (if available)
- Open the Eleven Sports app and sign in with the account used to subscribe.
- Go to Account or Settings, then Subscriptions or Manage Subscription.
- Choose the active pass and select Cancel or Turn Off Auto-Renewal, then follow the prompts.
Cancelling via the app store or payment provider
- If you subscribed through the Apple App Store, open your Apple ID subscriptions and cancel Eleven Sports there.
- If you subscribed through Google Play, open Play Store > Subscriptions and cancel the Eleven Sports subscription.
- If billed by a third party (telecom or card), contact that provider or use their subscription management tools to cancel.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access until the end of the paid billing period.
Auto-renewal will be turned off, and you will not be billed at the next renewal date.
Data and account status
Your account profile and viewing history may remain active after cancellation, depending on Eleven's retention policy.
Saved preferences or downloads might be removed after account closure or extended inactivity.
Will I get a refund?
General refund guidance
Refunds depend on the platform and where you purchased the subscription (App Store, Google Play, direct card, or third-party billing).
Platform providers often control refunds for in-app purchases and have their own review processes.
Exceptions and how to request a refund
- If the service failed to deliver as advertised (technical faults or billing errors), gather receipts and contact Eleven Sports support for review.
- If purchased via Apple or Google, use the store’s refund request process in your purchase history; stores handle the final decision.
- If you believe you are entitled to a refund and do not get a satisfactory response, consider contacting your payment provider about a charge dispute.
Eleven Sports plans and pricing
Current plan list
The table below shows the subscription plans and prices as listed in the verified pricing data.
Prices and availability may change; always check your purchase platform for the latest details.
| Plan | Price | Period | Features |
|---|---|---|---|
| Month Pass | S$25.98 | Monthly | Full access to Eleven and Eleven Sports channels, auto‑renewing until cancelled |
| Annual Pass | S$248.98 | Annual | Full access to Eleven and Eleven Sports channels for 365 days, auto‑renewing until cancelled |
Your consumer rights in Singapore
Overview of consumer protections
Singapore consumers are protected by laws and organisations that handle unfair practices and service disputes.
Rights can include the ability to seek redress for misleading claims, non-delivery of services, or unfair contract terms.
Where to get help
You can contact the Consumers Association of Singapore (CASE) for advice and mediation on consumer disputes in Singapore.
If payment issues arise, consider contacting your card issuer or payment provider for a dispute or chargeback option after trying to resolve with the merchant.
Customer experiences
Common positive points
Subscribers often praise access to niche sports content and the convenience of on-demand replays where available.
Some users value the channel-specific passes for short-term events and tournaments.
Typical issues reported
Common complaints relate to auto-renewal surprises, difficulty locating cancellation controls, and occasional streaming quality problems.
Support responsiveness and refund outcomes can vary by purchase channel, according to accounts from users.
Documentation checklist
What to prepare before contacting support
- Account email and username used to subscribe.
- Receipt or order reference (from the App Store, Google Play, email, or card statement).
- Subscription start date and last billed date.
Additional helpful items
- Screenshots of subscription settings and billing entries.
- Device model, app version, and timestamps of the issue if technical problems are involved.
- Any correspondence with support or transaction IDs from your payment provider.
Common mistakes
Cancelling the app but not the subscription
Users sometimes delete the Eleven Sports app but forget to cancel the subscription in the App Store or Google Play. Deleting the app does not stop billing.
Waiting until renewal date
Another common error is attempting to cancel on the renewal date and discovering the billing already processed. Cancel at least a day before renewal to be safe.
Comparative recap
Plan comparison summary
The table below compares the main features of the current plans to help you decide which fits your needs.
Use this as a quick reference when choosing between short-term and long-term access.
| Plan | Price | Period | Auto-renew | Best for |
|---|---|---|---|---|
| Month Pass | S$25.98 | Monthly | Yes | Short-term viewing, tournaments, monthly flexibility |
| Annual Pass | S$248.98 | Annual | Yes | Regular viewers who want a full year of coverage |
After cancelling
What to check immediately
Confirm the cancellation message or email and verify that auto-renewal is off in your subscription settings.
Keep a copy of any confirmation or cancellation reference for future reference.
Next steps and additional actions
If you expected a refund or a billing correction, follow up with Eleven Sports support and your purchase platform (App Store/Google Play) with your documentation.
If unresolved, consider contacting your payment provider or the Consumers Association of Singapore for guidance on escalation.
Address
Company address for notices
Eleven Pte. Ltd.
7 Temasek Blvd, Level 32, Suntec Tower One, Singapore 038987
How to use the address
Use this address for formal written notices or postal correspondence if required by your dispute or cancellation process.
For quickest resolution of account or billing issues, also use in-app support channels and store refund flows where applicable.