Cancellation Hayu: Easy Method

What is Hayu

Overview

Hayu is a subscription streaming service focused on reality TV, offering series such as Keeping Up with the Kardashians and The Real Housewives franchises.

The service is available in Singapore via web and mobile apps and is billed as a rolling subscription with monthly and longer-term options.

Content and availability

Hayu provides on-demand, ad-free reality programming for subscribers in supported territories, including Singapore.

New users may be offered a free trial; availability and offers can vary by region and platform.

How to cancel Hayu

Cancel via App Store (iOS)

• Open App Store → tap account icon → Subscriptions → select Hayu → Cancel at least 24 hours prior to renewal.
• You retain access until the end of the current billing period after cancellation.
• Source: Hay Terms of Service.

Cancel via Google Play (Android) or Web

• Google Play: Open Google Play Store → Menu → Payments & Subscriptions → Subscriptions → select Hayu → Cancel at least 24 hours before renewal.
• Web (direct subscription): Log in to Hayu via web → My Account → Payment Details or Subscription → Cancel Subscription; access remains until end of paid period.
• Source (web cancellation summary): Ajust cancellation summary.

What happens when you cancel

Access after cancellation

After you cancel, you will normally retain access to Hayu until the end of the current paid billing period.

There is no immediate loss of service on cancellation; playback continues through the expiry date.

Renewal, billing and data

Cancellations must follow the original purchase platform; deleting the app or stopping use does NOT cancel your subscription.

Billing stops at the next renewal once cancellation is effective; account data and settings remain unless you delete your account separately.

Will I get a refund?

Hayu refund policy

Hayu states that all purchases are final and non-refundable unless local law provides otherwise.

There is an exception for certain jurisdictions; refunds may be available within specified legal windows (see below).

Exceptions and platform refunds

• Hayu may consider refunds within 14 days in jurisdictions that provide such consumer rights (noted for EU/EEA in their Terms).
• App Store subscriptions: refunds are handled by Apple via your Purchase History / Report a Problem process.
• Google Play subscriptions: refund requests must be made to Google Play support with your order number.
• Source: Hay Terms of Service.

Hayu plans and pricing

Available plans (Singapore)

Notes on pricing

Prices shown are for Singapore via hayu.com or Hayu mobile apps and are pre-GST where applicable.

Free trial eligibility applies to new subscribers only; offers may change by platform and region.

Your consumer rights in Singapore

Key points for Singapore consumers

Hayu's terms state purchases are final unless local law requires otherwise; Singapore law may provide remedies in certain cases.

If you believe you are entitled to a refund or have an unfair practice, gather evidence and follow the steps below.

What to do if you have a dispute

• Contact Hayu support first with order details and evidence of the issue.
• If unresolved, contact your payment provider or card issuer to discuss charge disputes or refunds.
• Consider filing a complaint with local consumer protection bodies if informal resolution fails.

Customer experiences

Positive feedback

• Some users report reliable daily viewing and appreciation for having favourite reality programmes in one place.
• Long-term subscribers in some regions reported overall satisfaction despite occasional glitches.

Negative feedback

• Common negative reports include app/website crashing, buffering, slow loading and playback errors.
• Many complaints reference difficulties with customer service, delayed or generic responses, and problems cancelling subscriptions or receiving refunds. See user reviews: Trustpilot - Hayu reviews.

Documentation checklist

Essential items to collect

• Account email and username used to subscribe to Hayu.
• Order number, billing receipt, and date of subscription or renewal.
• Payment method statement (card or platform receipt showing the charge).

Supporting evidence

• Screenshots of subscription settings showing active/expired status or failed cancellation attempts.
• Copies of communications with Hayu or platform support and timestamps of cancellation attempts.

Common mistakes

Deleting the app instead of cancelling

Removing the Hayu app from your device does NOT cancel your subscription; billing continues unless cancelled through the original platform.

Cancelling after renewal or on the wrong platform

Cancel requests made after a renewal may result in being charged for the next period; always cancel at least 24 hours before renewal where required.

Also check which platform billed you (App Store, Google Play, or direct web) and cancel on that platform to ensure success.

Comparative recap

Subscription comparison

Platform cancellation & refund routes

Cancellations must be done via the original purchase platform: App Store, Google Play, or Hayu web account.

Refunds are handled by the platform that processed the payment (Apple or Google) or per Hayu’s Terms where local law applies.

After cancelling

Check and confirm

• Confirm cancellation in the platform’s subscription settings and retain screenshots of confirmation.
• Verify your bank or card statement after the next renewal date to ensure no further charges.

Useful links

• Hayu Terms of Service: https://www.hay.fun/terms.html
• Hayu support article (account & cancellation): Hayu Support
• Cancellation summary reference: Ajust - Hayu cancellation

Address

Company address

Hayu (corporate contact) - 500 Yale Ave N, Seattle, Washington, 98109 US.

Contact options

For account-specific help, use the Hayu support article above or the in-app/web support channels after logging into your account.