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Cancel FILMORAGO
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I hereby notify you of my decision to terminate the contract relating to the Filmorago service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Filmorago: Easy Method
What is Filmorago
Overview
Filmorago (also referenced as FilmoraGo / Filmora mobile) is a video-editing app that provides tools, effects and in-app purchases to create and export videos on smartphones and desktop platforms.
Main features
Features include basic and pro editing tools, AI integrations, and optional paid plans or one-time purchases to remove watermarks and unlock advanced features.
How to cancel Filmorago
Android (Google Play) cancellation
- Open the Google Play Store app on your Android device.
- Tap Menu → Subscriptions → select the FilmoraGo/Filmorago subscription → Cancel subscription.
- Note: Uninstalling the app does not cancel the subscription; you retain access until the end of the paid period.
iOS (App Store) cancellation
- On iPhone go to Settings → your name → Subscriptions → select the FilmoraGo subscription → Cancel Subscription.
- Uninstalling the app does not cancel the subscription; access remains until the end of the billing period.
Web / Wondershare direct cancellation
- If you purchased directly from Wondershare, cancel via your account center or contact Wondershare Customer Support to request cancellation.
- Cancellations typically stop future renewals but keep service active until the current subscription expires.
PayPal or credit card subscriptions
- If billed via PayPal, cancel automatic payments in your PayPal account settings to stop future charges.
- If charged by credit card and you cannot cancel through Wondershare, contact your card issuer or bank to block future payments.
What happens when you cancel
Access after cancellation
When you cancel, you usually retain access to paid features until the end of the current billing period.
Renewal and future charges
Cancelling stops future automatic renewals. It does not retroactively remove charges already made for the current period.
Account data and projects
Your account, projects and purchases typically remain associated with your account. Check your Wondershare account settings for retention details.
Will I get a refund?
General Wondershare policy
Wondershare does not provide an automatic 14-day cooling-off right for most purchases. Purchases older than 30 days are generally non‑refundable.
Exceptions and third-party purchases
- Refunds may be possible for unresolved technical issues (often within a short window) or duplicate purchases; policies vary by case.
- Purchases made via Apple App Store or Google Play must be refunded through those platforms, not Wondershare.
- EU customers have a statutory 14-day right of withdrawal; Singapore users do not automatically have the same statutory online cooling-off right.
Filmorago plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Filmora Pro (1 Month) | S$12.98 | Monthly | Access to all Pro features, removes watermark |
| Filmora Pro (1 Year) | S$59.98 | Annual | Access to all Pro features, removes watermark |
| FilmoraGo Pro (Perpetual Plan) | S$179.98 | Lifetime | Permanent Pro access, removes watermark |
| Filmora Pro (1 Week) | S$2.98 | Weekly | Short-term Pro access, removes watermark |
| Pro Video Editor | S$19.98 | One-time | Unlocks Pro video editing features |
| Filmora Pro on All Platforms | S$29.98 | One-time | Unlocks Pro access across iOS, Mac, Windows |
| Remove Logo Roll | S$6.98 | One-time | Removes watermark/logo roll from exports |
Notes about pricing
Prices reflect App Store listing values and may vary over time or by platform and region.
Your consumer rights in Singapore
Cooling-off and statutory rights
Under Singapore law, there is not a general 14-day cooling-off right for online digital purchases.
A 14-day right only applies in limited circumstances (for sales made outside business premises such as door-to-door or telemarketing).
Practical recommendations for Singapore users
- Check whether you purchased via App Store, Play Store or directly from Wondershare before requesting a refund.
- For platform purchases, raise refund requests through the platform (Apple or Google).
- For direct purchases, request refunds from Wondershare promptly; keep records and escalate to consumer protection agencies if you believe you were misled.
Customer experiences
Positive feedback
Some users praised Filmora for an intuitive interface and usefulness for beginners, and noted that perpetual licenses retain access after the license period ends (without free updates).
Negative feedback
Complaints include issues with auto-renewal, difficulties obtaining refunds, problematic trial experiences, export/render quality concerns, and reports of poor or slow customer support.
These mixed reports suggest checking trial terms, the exact purchase channel and cancellation steps before subscribing.
Documentation checklist
Before contacting support
- Order receipt or invoice (showing plan, date and amount).
- Account email/ID used for the purchase.
- Transaction ID from App Store / Google Play / PayPal / card statement.
- Screenshots showing subscription status, renewal notices, or error messages.
If escalating or disputing
- All correspondence with Wondershare or platform support (dates and message copies).
- Evidence of technical issues if requesting a refund for a defect.
- Bank or PayPal dispute reference numbers if filed.
Common mistakes
Uninstalling instead of cancelling
Users often uninstall the app thinking this cancels billing. Uninstalling the app does not stop subscriptions; you must cancel via App Store, Play Store or your Wondershare account.
Not checking purchase channel
Refund and cancellation processes differ by purchase channel. Asking Wondershare to refund an App Store purchase will often be redirected back to Apple.
Missing time windows
Delaying cancellation or refund requests can make claims harder to succeed, especially beyond the 30-day window cited by Wondershare for refunds in some cases.
Comparative recap
Key comparison
| Feature | Wondershare / Direct purchase | App Store / Google Play |
|---|---|---|
| How to cancel | Account center or Customer Support | Cancel via device subscription settings (App Store / Play Store) |
| Who issues refunds | Wondershare (limited, case-by-case; 30‑day window often cited) | Apple or Google handle refunds for purchases through their stores |
| Access after cancellation | Access retained until end of paid period | Access retained until end of paid period |
| Stop future charges | Cancel in account or ask support; contact bank if needed | Cancel subscription in App/Play subscription list |
After cancelling
Next steps
- Confirm cancellation via email or screenshot from the subscription manager you used.
- Monitor your card or PayPal for any unexpected future charges and contact your bank if charges continue.
Helpful links
Address
Local address (pipeline context)
SP Group
2 Kallang Sector
Singapore 349277
Support reminder
If you need official help for direct purchases contact Wondershare through your account portal or their customer support channels listed in your purchase confirmation.