Cancellation Hayu: Easy Method

What is Hayu

Service overview

Hayu is a subscription streaming service focused on reality TV shows such as Keeping Up with the Kardashians and Real Housewives.

It is offered in selected regions and is usually accessed via the Hayu website, mobile apps, or through third-party platforms (App Store, Google Play, Amazon Prime Video Channels, or TV providers).

Subscription model

Hayu subscriptions are typically no-contract and billed on a recurring basis (monthly or prepaid multi-month/annual plans in supported regions).

Region availability and pricing vary; Hayu is not officially listed for South Africa and may require alternative region access.

How to cancel Hayu

Cancel if you subscribed directly (web)

• Sign in at Hayu.com and go to My Account → Subscription.
• Select cancel to stop auto-renewal; you will keep access until the end of the paid period.

Cancel via app stores or third parties

• App Store (iOS): Open Settings → Apple ID → Subscriptions and cancel Hayu. Do this at least 24 hours before renewal to avoid a charge. Source
• Google Play (Android): Open Play Store → Payments & Subscriptions → Hayu → Cancel to stop future charges.
• Amazon Prime Video Channels or TV providers (e.g., Fetch, Foxtel): Cancel through that platform/account; Hayu cannot cancel these on your behalf. Source

What happens when you cancel

Access after cancellation

Cancellation stops auto-renewal only; you retain access until the paid billing period ends.

There is no immediate loss of access upon cancelling a current paid period.

Account and data

Your Hayu account (email, watch history) typically remains active unless you request deletion from support.

If you subscribed via a third-party platform, that provider controls billing and account status details.

Will I get a refund?

General refund policy

Hayu generally does not issue refunds for unused portions of prepaid or annual plans; cancelling stops renewal but does not shorten access or trigger pro-rata refunds. Source

Exceptions and platform refunds

• If a renewal charge already processed before cancellation, that charge is usually not refunded; you keep access for the paid period. Source
• Apple-managed refunds are governed by Apple; refunds beyond Apple's window (reported ~14 days) are typically unavailable. Source

Hayu plans and pricing

Pricing availability

Hayu is not officially available in South Africa and no official ZAR pricing is published for this region.

If you access Hayu via VPN or another region, you will be charged at that region’s listed price in the provider currency.

Contact for pricing

Your consumer rights in South Africa

Legal protections

South African consumers are generally protected under the Consumer Protection Act (CPA), which requires fair value, fair dealing, and honest marketing.

If a provider’s practices (e.g., difficulty cancelling, unauthorized charges) breach these rights, remedies may be available.

How to take action

• Document charges, cancellation attempts, and communications with Hayu or the billing platform.
• If issues persist, you may lodge a complaint with the National Consumer Commission or seek dispute resolution through relevant channels.

Customer experiences

Positive feedback

Some users praise Hayu’s reality-TV catalogue and report smooth playback when the app works properly. Source

A few reviewers state the app reliably saved progress and played without glitches.

Negative feedback

Many reviews report app instability: buffering, freezing, crashes, login problems, and lost playback progress. Source

Users also report billing problems, difficulty cancelling, and slow or non-responsive customer service. Source

Documentation checklist

Essential items to collect

• Account email and username used with Hayu.
• Payment receipts or bank/card statements showing charges.
• Subscription confirmation or order reference (if available).

Support evidence

• Screenshots of your account subscription page showing cancellation status.
• App store receipts (Apple/Google) or provider billing records (Amazon/TV provider).
• Dates and copies of any messages or support tickets with Hayu or the billing platform.

Common mistakes

Cancelling the wrong place

Many users try to cancel on Hayu.com but actually subscribed via Apple, Google, Amazon, or a TV provider.

Always check which platform charged you and cancel there to stop future billing.

Timing and refunds

Waiting until just before renewal can lead to an unexpected charge; App Store guidance recommends cancelling at least 24 hours before renewal. Source

Expect that prepaid or recently renewed periods are generally non-refundable.

Comparative recap

Quick comparison

After cancelling

Check and confirm

After you cancel, keep screenshots or confirmation emails showing the subscription is set to not renew.

Monitor your payment method for any unexpected charges in the following billing cycle.

Further help and references

• Hayu cancellation and guidance summary: Postclic: How to cancel Hayu
• Apple refunds and community discussion: Apple Discussions
• Customer reviews and common reports: Trustpilot: Hayu reviews

Address

Corporate correspondence

Universal Pictures Subscription Television Limited

Central St Giles, St Giles High Street, WC2H 8NU London, United Kingdom

Notes about contacting

If your subscription was billed via Apple, Google, Amazon, or a TV provider, contact that platform first for billing issues.

If issues remain unresolved, use your documented evidence when contacting dispute resolution or consumer protection bodies in your country.