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Hotstar

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Singapore

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Termination letter drafted by a specialized lawyer
Sender
Hotstar Auto Renewal Cancel | Postclic
Hotstar
1 Fusionopolis View, #06‑01 Sandcrawler Building
138577 Singapore Singapore
help@hotstar.com
Cancellation of Hotstar contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Hotstar service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Hotstar
1 Fusionopolis View, #06‑01 Sandcrawler Building
138577 Singapore , Singapore
help@hotstar.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Hotstar. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Hotstar: Easy Method

What is Hotstar

Service overview

Hotstar is a subscription-based streaming service offering movies, TV shows, live sports and original programming. In Singapore it provides Indian and regional content alongside other programming depending on the plan.

Availability and platforms

Hotstar is available on web browsers, mobile apps and selected TV platforms. Subscription management and billing depend on how you signed up (directly, via Apple, Google Play or a third party).

How to cancel Hotstar

If you subscribed directly via Hotstar website

  • Sign in to your Hotstar account on the Hotstar website (My Account).
  • Go to Account or Membership settings and select "Cancel Membership".
  • Your access continues until the end of the current billing period.

If you subscribed via mobile app stores or a third party

  • Apple App Store (iOS): Open Settings → your name → Subscriptions → Disney+ Hotstar → Cancel Subscription. For guidance see the app listing: Hotstar on the App Store.
  • Google Play (Android): Open Google Play Store → Menu → Subscriptions → Hotstar → Cancel.
  • If your subscription came from a third party (telecom bundle, TV partner, Amazon, etc.) you must cancel with that provider, not via Hotstar.
  • For consolidated step-by-step guidance, see a third-party cancellation walkthrough: How to cancel Hotstar (guide).

What happens when you cancel

Access after cancellation

When you cancel a paid Hotstar subscription it typically remains active until the end of your paid billing period. You can continue to watch content during that time.

Billing and account handling

Cancellation prevents auto‑renewal at the next billing date; it does not usually delete your Hotstar account or viewing history. For third‑party subscriptions, billing rules may follow that provider's terms.

Will I get a refund?

Standard refund policy

Hotstar generally does not refund fees for an ongoing paid billing period. Cancellation normally stops future renewals but does not refund the current cycle.

Exceptions and trial periods

  • Free trial cancellations: trial-related refunds or charge reversals may be possible if cancelled within the trial terms.
  • If you believe an incorrect charge occurred, contact your payment provider or the third party you subscribed through for dispute resolution.
  • For general cancellation guidance you can review a public guide here: cancellation walkthrough.

Hotstar plans and pricing

Pricing table - official and estimate entries

Plan Price (S$) Period Features
Indian Hotstar Premium (Monthly, via VPN estimate) S$4.89 Monthly Ad-free, full access, 30‑day trial, up to 1 device
Indian Hotstar Premium (Annual, via VPN estimate) S$24.52 Annual Ad-free, full access, 30‑day trial, up to 4 devices
Indian Hotstar Super (Annual, via VPN estimate) S$14.71 Annual Ad‑supported, full access, 30‑day trial, up to 2 devices
Hotstar (Indian streaming) Annual - Singapore launch S$69.98 Annual Premium Indian Hotstar content access in Singapore (via app or site, no VPN)
Indian+ via StarHub TV+ (24‑mo contract) S$15.00 Monthly Includes Hotstar and Indian+ on StarHub TV+ platform
Indian+ via StarHub TV+ (12‑mo contract) S$25.00 Monthly Includes Hotstar and Indian+ on StarHub TV+ platform

Your consumer rights in Singapore

Cooling-off and digital content

Singapore does not generally provide a statutory 14‑day cooling-off right for digital streaming services once content access has begun.

Rights and remedies depend on the contract and the provider's terms; digital content is often treated differently from goods.

If you have a dispute

  • Contact the subscription provider or the third party that billed you (app store, telco, TV platform).
  • If unresolved, contact your bank or card issuer to dispute unauthorised charges and preserve evidence (receipts, screenshots).
  • Consider consumer-advice resources in Singapore if the issue remains unresolved.

Customer experiences

Positive feedback

Some users report a strong content library and a generally functional app experience, with positive notes visible on the Singapore App Store listing.

See user reviews: Hotstar - App Store reviews.

Common complaints

Many reviews cite frequent or unskippable ads, billing problems, poor customer service and unexpected charges as recurring issues.

Public feedback and complaint threads are available on review and forum sites such as Trustpilot and Reddit: Trustpilot - Hotstar reviews, Reddit discussion.

Documentation checklist

What to gather before contacting support

  • Subscription account email or username and sign-in method (Apple ID, Google account, third party).
  • Order receipt or payment record showing the charge date and amount.
  • Device details (iOS, Android, browser) and any subscription screenshots.

Additional useful items

  • Proof of cancellation attempts (screenshots or confirmation messages).
  • Contact details for the third party who billed you (telco, app store, TV provider) if applicable.

Common mistakes

Cancelling the wrong account

Many users try to cancel while signed into a different account (work vs. personal email) and assume cancellation failed. Always confirm the account that holds the subscription.

Assuming you can cancel via Hotstar for third‑party subscriptions

If your plan was provided by a telco, TV partner or app store, cancelling via Hotstar's website usually will not stop billing. Cancel through the original billing party.

Comparative recap

Quick comparison table

Plan Price (S$) Period Key features
Indian Hotstar Premium (Monthly, via VPN estimate) S$4.89 Monthly Ad-free; 1 device (estimate)
Indian Hotstar Premium (Annual, via VPN estimate) S$24.52 Annual Ad-free; up to 4 devices (estimate)
Indian Hotstar Super (Annual, via VPN estimate) S$14.71 Annual Ad-supported; up to 2 devices (estimate)
Hotstar (Indian streaming) Annual - Singapore launch S$69.98 Annual Official Singapore offering; no VPN required
Indian+ via StarHub TV+ (24‑mo) S$15.00 Monthly Bundle via StarHub TV+ (contracted)
Indian+ via StarHub TV+ (12‑mo) S$25.00 Monthly Bundle via StarHub TV+ (contracted)

After cancelling

What to monitor

Check that auto‑renewal is disabled and that no further charges appear on your card after the billing date. Keep your final billing receipt for records.

Where to get help and community feedback

Address

Regional office

The Walt Disney Company (Southeast Asia) Pte. Ltd. regional address (Sandcrawler):

1 Fusionopolis View, #06‑01 Sandcrawler Building, Singapore 138577

Mailing and contact notes

This address corresponds to the regional office; support and billing matters are handled online or via the billing partner that processed your subscription.

FAQ

To cancel your Hotstar subscription, sign in to your account on the Hotstar website, go to Account or Membership settings, and select 'Cancel Membership'. Your access will continue until the end of the current billing period.

If you subscribed via the Google Play Store, open the Google Play Store app, go to Menu, select Subscriptions, find Hotstar, and then choose Cancel. Ensure to keep proof of cancellation.

Hotstar generally does not provide refunds for the current billing period after cancellation. Cancellation stops future renewals but does not refund the current cycle.

After canceling your Hotstar subscription, you will retain access to the service until the end of your paid billing period, allowing you to continue watching content.

If you subscribed through a third party, such as a telecom provider or Amazon, you must cancel through that provider, not directly via Hotstar. Check your contract for specific cancellation instructions.