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Loklok
Building A, No. 8 Yuma Road, Changshengqiao Town, Economic Development Zone (self assigned number E15)
400000 Chongqing , People’s Republic of China
REF/2025GRHS4
Cancellation Loklok: Easy Method
What is Loklok
Service overview
Loklok is a streaming service that offers a catalogue of movies and TV shows with paid VIP/ad-free tiers. Subscriptions unlock smoother playback and VIP features reported in app listings.
Where information comes from
Cancellation and refund details are drawn from available guides and app-listing summaries. For background on paid tiers see a pricing overview compiled from the app listing.
How to cancel Loklok
Cancel via Apple App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap your name → Subscriptions → Loklok VIP → Cancel Subscription.
- Subscription remains active until the end of the current billing period; Apple refund policy applies separately.
- Reference: cancellation guide.
Cancel via Google Play Store (Android)
- Open Google Play Store → Menu → Subscriptions → Loklok → Cancel.
- Service continues until the end of the billing period; refunds follow Google Play policies.
- Reference: cancellation guide.
Cancel via Loklok web account
- Log in at the Loklok web portal, go to Account Settings or Manage Subscription.
- Choose Cancel or turn off Auto‑renewal to stop future charges.
- Web cancellations typically keep access until the billing period ends; Loklok states there are no refunds for unused time after payment.
Alternative app/workarounds
- Some users report needing successor apps (e.g., LokTV / LOKLOK variants) to reach in‑app subscription controls if the original app is removed from app stores.
- If the app is missing, manage the subscription directly via the App Store or Play Store settings instead of the app.
What happens when you cancel
Access after cancellation
After cancelling, your subscription typically remains active until the end of the current paid billing period.
You keep access to VIP features for the remainder of that period; automatic renewal is stopped.
Data and account effects
Cancelling usually does not delete your Loklok account or viewing history; it only stops recurring payments.
If you want account deletion, contact Loklok support or check account settings for any available delete option.
Will I get a refund?
Standard refund policy
Loklok generally does not provide refunds for unused portions once payment has been processed; cancellation stops future renewals only.
Exceptions and app‑store refunds
- Refunds depend on the payment channel: Apple App Store and Google Play have their own refund policies and procedures.
- For unauthorized or billing errors, contact the app store first or Loklok support; there are reports of at least one user obtaining a refund after persistent email follow‑up.
- See the cancellation guide for details: postclic.
Loklok plans and pricing
Available plans (Singapore listing)
Prices below are drawn from the app listing for Singapore as of early 2026. They may change with app updates or regional availability.
Table of plans
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Weekly Subscription | S$6.98 | Weekly | Ad-free or VIP access, smoother playback per app description |
| Monthly Subscription | S$12.98 | Monthly (monthly) | Ad-free or VIP access, smoother playback per app description |
| Yearly Subscription | S$49.98 | Annual (annual) | Ad-free or VIP access, smoother playback per app description |
Your consumer rights in Singapore
Cooling‑off and digital services
There is typically no statutory 14‑day cooling‑off or automatic refund right for digital content once payment is processed.
Refunds therefore depend on the app store policies or Loklok’s discretionary support responses.
Unauthorized charges and disputes
- If you see an unauthorized charge, dispute it with the App Store / Play Store or your bank as appropriate.
- Also contact Loklok support to request investigation; some users have obtained refunds after contacting support persistently.
Customer experiences
Common negative experiences
- Users have reported app instability and crashes on launch in late 2025 - early 2026.
- Removal of the app from official stores has made cancelling or managing subscriptions harder for some customers.
- Confusion over app migrations (LokTV, RookTV, etc.) has added friction to subscription management.
Positive outcomes reported
At least one user reported successfully cancelling a subscription and receiving a refund after emailing support persistently.
Results vary by case and payment channel; app‑store disputes often produce faster outcomes for unauthorized charges.
Documentation checklist
Essential items to prepare
- Account email or username used with Loklok.
- Transaction ID or receipt from App Store / Google Play or web payment.
- Screenshot of the charge on your bank or card statement (if relevant).
- Screenshot of subscription status or cancellation confirmation.
How to send a clear request
- State the payment date, amount, and platform (Apple, Google, web).
- Attach screenshots and ask explicitly for a refund or confirmation of cancellation.
Common mistakes
Relying on the app when it’s removed
Trying to cancel only inside the Loklok app can fail if the app is no longer available in the App Store or Play Store.
Always check subscription management in your device’s account settings (iOS/Google Play) first.
Assuming cancellation equals refund
Many users expect pro‑rata refunds after cancelling; Loklok and app stores commonly stop future renewals but do not refund unused time.
Always request a refund explicitly and provide evidence if you believe the charge was unauthorized or in error.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| Apple App Store | Cancel via iOS Settings → Subscriptions | Depends on Apple policy; not guaranteed | Access until end of billing period |
| Google Play Store | Cancel via Play Store → Subscriptions | Depends on Google Play policy; not guaranteed | Access until end of billing period |
| Web (Loklok account) | Cancel in Account Settings or Manage Subscription | Loklok states no refunds for unused time; case-by-case by support | Access until end of billing period |
After cancelling
What to check
- Confirm cancellation by screenshotting the subscriptions page in your device settings or Loklok account page.
- Keep receipts and transaction IDs for 30 - 90 days in case you need to dispute charges.
Helpful links
- General cancellation guide and notes: postclic: cancellation Loklok
- Info about Loklok paid tiers and pricing summary: Is Loklok free or paid?
Address
Registered office (for correspondence)
Building A, No. 8 Yuma Road, Changshengqiao Town, Economic Development Zone (self assigned number E15), Chongqing, 400000, People’s Republic of China.
Notes about contacting by mail
This address appears in public instructions as the registered office used for Loklok contracts and cancellation correspondence.
For billing disputes, contacting the app store (Apple/Google) or your payment provider is usually faster than postal correspondence.
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Written by Min Hui Ng
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Loklok subscription via the Google Play Store, open the Play Store app, go to Menu, select Subscriptions, find Loklok, and tap Cancel. Make sure to keep proof of cancellation in case of any disputes.
Yes, after canceling your Loklok subscription, you will retain access to the service until the end of your current billing period. Remember to check your account settings for confirmation.
Cancelling your Loklok subscription does not delete your account or viewing history; it only stops future payments. If you wish to delete your account, you need to contact Loklok support.
Loklok generally does not provide refunds for unused portions after payment. However, if you encounter billing errors, you can reach out to Loklok support or your app store for assistance.
Yes, you can cancel your Loklok subscription by logging into the Loklok web portal, navigating to Account Settings or Manage Subscription, and selecting Cancel. Keep a record of your cancellation request.