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Cancel MAX
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Max service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Max: Easy Method
What is Max
Service overview
Max is a subscription streaming service offering movies, TV series and exclusive content from HBO, Warner Bros. and related studios. It operates in Singapore via WarnerMedia Direct Asia Pacific / HBO Singapore.
Billing and access
Subscriptions may be billed directly by Max (WarnerMedia Direct Asia Pacific / HBO Singapore) or through third-party platforms such as Apple, Google Play, Samsung, or a TV/internet/mobile provider.
How to cancel Max
Cancel via App Store (Apple)
- Open your iOS device and go to your profile.
- Select Subscriptions, choose Max and tap Cancel Subscription.
- Note: Cancellation is handled by Apple; Max cannot cancel Apple-billed subscriptions for you.
Cancel via Google Play
- Open the Play Store app and tap your profile.
- Go to Payments & subscriptions → Subscriptions, select Max and Cancel subscription.
- Note: Google manages billing and cancellations for Play-billed subscriptions.
Cancel via Samsung
- Visit samsungcheckout.com and sign in to view Purchase History.
- Go to Subscriptions, find Max and choose Unsubscribe.
- Note: Samsung’s platform handles the cancellation and any refunds.
Cancel via Web (direct with Max)
- Sign in at max.com/subscription and select "Cancel Your Subscription".
- This applies when billed directly through WarnerMedia Direct Asia Pacific (HBO Singapore).
Cancel via TV / Internet / Mobile provider
- Cancel using that provider’s website or by contacting their customer support.
- Your subscription is managed by the provider, not by Max directly in many cases.
What happens when you cancel
Access after cancellation
If you cancel before the current billing period ends, you typically retain access until the end of that paid period. Access end dates depend on how you were billed.
Auto-renew and account data
Cancelling stops future auto-renewals but does not necessarily delete your account or viewing data. You may need to sign in and request account deletion separately if desired.
Will I get a refund?
Refunds for third-party billing
- Apple App Store: refund requests must go through Apple's refund system; Max does not process Apple refunds.
- Google Play: refund requests handled through Google Play's refund process; Max cannot issue these refunds.
- Samsung: contact Samsung support directly for any refund requests under Samsung's policy.
Refunds for direct web billing
For subscriptions billed directly by WarnerMedia Direct Asia Pacific (HBO Singapore), Max generally follows a no-refund policy unless required by law.
Exceptions or partial refunds may be possible in specific cases, but these depend on the billing channel and applicable law.
Max plans and pricing
Available plans
Prices below are shown in Singapore dollars and inclusive of GST. Use these figures to check your billed amount and select the correct cancellation path.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Max Standard | S$14.48 | Monthly | Stream on 2 devices, Full HD, 30 downloads |
| Max Ultimate | S$18.98 | Monthly | Stream on 4 devices, 4K UHD & Dolby Atmos, 100 downloads |
| Max Standard | S$129.98 | Annual | Same as monthly Standard |
| Max Ultimate | S$169.98 | Annual | Same as monthly Ultimate |
Your consumer rights in Singapore
General protections
Singapore’s Consumer Protection (Fair Trading) Act protects consumers against unfair practices such as misrepresentation or failure to deliver promised services.
How it applies to Max
Max’s published policy states there is no standard 14‑day cooling-off refund and a general no-refund position for direct web billing unless required by law.
If you believe you were misled or not provided the service paid for, you may have legal options, but remedies depend on the specific facts and channel of sale.
For Max's published refund stance, see the official help article: Max help: Refunds & cancellations.
Customer experiences
Common complaints
- Trustpilot reviews for Max International report many 1‑star complaints, including unexpected ads and streaming issues. See example feedback: Trustpilot - max.com.
- Reddit threads note difficulties obtaining refunds when billed via Apple or Google Play and customers being bounced between Max and the billing provider.
Reported positives and context
Some users keep Max for its content library and quality streams when the service works as expected.
Refund and cancellation outcomes vary strongly by billing channel; user reports suggest persistence and contacting the correct billing provider improves chances of resolution.
Related user discussions: Reddit thread 1, Reddit thread 2.
Documentation checklist
What to collect before cancelling
- Account email and username used to sign in to Max.
- Proof of payment: receipt, card statement entry, or billing confirmation.
- Subscription details: plan name, renewal date and billing channel (Apple, Google, Samsung, direct, or provider).
What to have when contacting support
- Order ID or transaction reference if available.
- Screenshots of billing entries or error messages if relevant.
- Dates and steps you have already tried to cancel.
Common mistakes
Cancelling through the wrong channel
Many users try to cancel via the Max website when their subscription is billed through Apple, Google Play or a provider. This does not stop future charges; you must cancel with the actual billing platform.
Not keeping proof of cancellation
Failing to save confirmation or receipts can make disputes harder. Always save the cancellation confirmation or screenshot the cancellation flow from the billing platform.
Assuming an automatic refund
Assuming you will automatically receive a refund after cancelling is risky. Refunds depend on the billing channel and policy; always check the provider’s refund rules before cancelling.
Comparative recap
At-a-glance comparison
| Channel | How to cancel | Refunds |
|---|---|---|
| App Store (Apple) | Manage via iOS: Profile → Subscriptions → select Max → Cancel Subscription | Refunds via Apple refund system; Max does not process |
| Google Play | Play Store → profile → Payments & subscriptions → Subscriptions → select Max → Cancel subscription | Refunds handled by Google Play; Max does not process |
| Samsung | samsungcheckout.com → Purchase History → Subscriptions → find Max → Unsubscribe | Contact Samsung support for refund requests |
| Web (direct via Max) | Sign in at max.com/subscription and select "Cancel Your Subscription" | No refunds generally unless required by law (WarnerMedia Direct Asia Pacific / HBO Singapore) |
| Through TV/Internet/Mobile provider | Cancel via that provider’s website or customer support | Refund policy depends on the provider |
After cancelling
Check access and confirmations
Save any cancellation confirmation and check your account to confirm the subscription end date. Keep proof if you need to dispute further charges.
Useful links and next steps
- Official Max refunds & cancellation help: Max help article.
- Community feedback and common issues: Trustpilot - max.com.
- User discussions on refunds and cancellations: Reddit discussion, Reddit thread on yearly auto‑renewal.
- Additional cancellation guidance from a third‑party guide: Postclic - How to cancel Max.
Address
Local office
WarnerMedia Direct Asia Pacific / HBO Singapore local address (for reference):
2 Shenton Way, #18-01, SGX Centre I, Singapore 068804
Notes about contacting offices
Contacting the local office address does not replace the need to cancel via the correct billing channel. Use official help pages or your billing provider for cancellations and refund requests.