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Cancel MOLA
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Mola service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mola: Easy Method
What is Mola
Service overview
Mola is a subscription-based streaming service offering movies, TV shows and live sports, with apps for multiple devices and online access.
The service focuses on entertainment and sports content for Southeast Asian audiences and was available through app stores and direct web subscriptions.
Content and device support
Mola delivered live sports (UFC, NFL, golf) and on-demand titles across phones, smart TVs and browsers.
Availability, features and prices varied by purchase channel (App Store, Google Play, or web/direct purchase).
How to cancel Mola
If you bought via App Store (Apple)
- Open your Apple device's App Store or Apple ID subscription settings and manage subscriptions there.
- Cancellation is governed solely by the App Store's terms; Mola cannot cancel App Store subscriptions for you.
- Follow Apple’s subscription steps to stop auto‑renewal; Mola cannot process these cancellations.
If you bought via Google Play
- Open Google Play > Subscriptions on the device/account you used to buy Mola and cancel from there.
- Cancellations are governed by Google Play policy; Mola cannot cancel Play Store subscriptions inside the app.
- Make sure you use the same Google account used for the purchase.
If you bought on Mola website (web/direct)
- Log in to your Mola account on the website used to subscribe and cancel from the subscription or account settings.
- Cancellations made via the website take effect at the end of the current billing period.
- Deleting the app or removing the application from a device does not cancel a web/direct subscription.
What happens when you cancel
Access after cancellation
After cancelling a subscription purchased via the web, you will usually retain access until the current paid billing period ends.
For App Store and Play Store purchases, access typically continues until the store-managed subscription period expires.
Billing and account data
Auto-renewal stops at cancellation but historical billing records remain on your account for reference.
If you need account data removed, contact Mola support through the channel used to subscribe or follow platform data controls where applicable.
Will I get a refund?
General refund policy
Refunds are generally not available once digital content or access has been delivered.
Exceptions apply where required by law or when there is a demonstrable billing error or unauthorized charge.
Platform refunds and exceptions
- Purchases made via the App Store or Google Play must be refunded through the respective store; Mola does not process those refunds directly.
- If you believe a billing error or unauthorized charge occurred, gather evidence (receipts, screenshots) and contact the store or Mola as appropriate.
- See Mola’s purchase policy for details: Mola purchase policy.
Mola plans and pricing
Available plans (as listed)
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium 1 Month | S$8.98 | monthly | Premium |
| Entertainment + Sport Single (1 Month) | S$6.98 | monthly | Entertainment + Sport, Single Stream |
| Entertainment + Sport Double (1 Month) | S$9.98 | monthly | Entertainment + Sport, Double Stream |
| Entertainment + Sport Single (3 Months) | S$19.98 | Quarterly | Entertainment + Sport, Single Stream |
| Entertainment + Sport Single (12 Months) | S$69.98 | annual | Entertainment + Sport, Single Stream |
| Premium (1 Year) | S$59.98 | annual | Premium |
| Entertainment + Sport Double (12 Months) | S$99.98 | annual | Entertainment + Sport, Double Stream |
| Entertainment + Sport Double (3 Months) | S$29.98 | Quarterly | Entertainment + Sport, Double Stream |
| Entertainment | S$5.98 | monthly | Entertainment only |
| Entertainment + Sport Single (EB) | S$49.98 | - | Entertainment + Sport, Single Stream (EB) |
Notes on pricing
Prices shown are those listed on the App Store in Singapore (as of late 2025) and reflect the plans Mola offered through its channels.
According to published notes, all plans became inaccessible after Mola TV ceased operations on 31 December 2025.
Your consumer rights in Singapore
Cooling-off and digital goods
Mola’s published policies do not explicitly provide a 14‑day cooling-off period for streaming subscriptions in Singapore.
Digital streaming services commonly do not offer statutory “cooling‑off” refunds once access is provided, unless the law requires it.
How to escalate an unresolved issue
- If you paid via App Store or Play Store, escalate through the store's refund/dispute channels first.
- If escalations fail, you may raise the issue with Singapore consumer protection bodies or seek formal dispute resolution where applicable.
Customer experiences
Positive feedback
- Users praised live sports coverage (UFC, NFL, golf) and multi-device availability.
- Some reviewers noted value for specific sports or content not easily available elsewhere.
Common complaints
- Billing and subscription failures: purchases not reflected, unexpected renewals, or unauthorized charges.
- Intrusive ads (even for paying users), app crashes, buffering and server outages during live events.
- Poor app performance, limited catalogue, and missing features like Chromecast support.
Documentation checklist
Before contacting support
- Order receipt or subscription confirmation email (include date and subscription plan).
- Payment method details and bank/card statement showing the charge.
- Account email, device used, and screenshots of the subscription page or error messages.
If disputing a charge
- Record of attempted cancellations and dates when access continued past cancellation.
- Correspondence with Mola or the app store, and any support ticket numbers.
Common mistakes
Deleting the app instead of cancelling
Deleting the Mola app does not cancel web/direct or store-managed subscriptions.
Always cancel from the store subscription settings or from your account on the Mola website used to subscribe.
Wrong purchase channel and missed evidence
Users sometimes contact Mola while the purchase is managed by Apple or Google; this delays resolution.
Keep receipts and check which account/store was used to buy the subscription before escalating.
Comparative recap
Quick channel comparison
| Channel | How to cancel | Refund route | Notes |
|---|---|---|---|
| App Store (Apple) | Cancel via Apple ID/App Store subscription settings | Apple handles refunds | Cancellation governed by App Store terms; Mola cannot cancel for you |
| Google Play | Cancel via Google Play > Subscriptions | Google handles refunds | Cancellation governed by Play Store terms; Mola cannot cancel for you |
| Web / direct | Cancel on Mola’s website/account used to subscribe | Mola handles web/direct billing issues subject to its policy | Cancellations effective at period end; deleting the app does not cancel |
Key takeaways
Always check which channel (App Store, Play Store, or web) you used to subscribe before requesting cancellation or refunds.
Platform purchases require the platform’s cancellation and refund process; web purchases are managed by Mola’s site and policies.
After cancelling
What to check
- Confirm cancellation in the store or account settings and keep confirmation screenshots or emails.
- Monitor your bank/card statements for any unexpected future charges and keep records until the billing cycle ends.
Helpful links
For Mola's purchase and refund rules, see the published purchase policy: Mola purchase policy.
For general reporting and media coverage about Mola, see a related article: VOI article on Mola.
Address
Postal address
Unit 10 An Fuarán, Moycullen, Co. Galway, H91 HK22
Notes about registered post
If you choose to send a written cancellation or registered-post notice, include your account details, subscription ID, and a clear cancellation statement.
Keep proof of posting and delivery receipt until the cancellation is confirmed and any billing matters are resolved.