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Cancellation Sooka: Easy Method
What is Sooka
Service overview
Sooka is a subscription streaming service offering live sports, TV shows and on‑demand video. It is typically offered through web and mobile platforms and billed as a recurring subscription.
Where it is available
Availability and billing channels include Sooka's web platform (Astro payment gateway) and mobile app subscriptions processed via the Apple App Store or Google Play.
How to cancel Sooka
General rule
You must cancel using the same platform you used to subscribe (Web via Sooka site, Apple App Store, or Google Play). You cannot cancel on a different platform than where you originally subscribed.
Cancel on the web (Astro payment gateway)
- Sign in to your Sooka account on the Sooka website or the Profile Page.
- Go to Profile → Manage Subscription (or Subscription settings).
- Choose Cancel Subscription and follow the on‑screen prompts.
- Cancel at least 24 hours before your next billing date to prevent the next renewal.
Cancel via Apple App Store
- Open your Apple ID subscription settings on your iPhone, iPad or via your Apple account.
- Find the Sooka subscription and select Cancel Subscription or turn off Auto‑Renew.
- Ensure cancellation is done at least 24 hours before the next billing date to stop renewal.
Cancel via Google Play
- Open Google Play Store → Menu → Subscriptions (or the Subscriptions section in your Google account).
- Select the Sooka subscription and choose Unsubscribe or Cancel.
- Make cancellations at least 24 hours before the next billing date to avoid being charged for the next period.
What happens when you cancel
Access after cancellation
Your subscription remains active until the end of the current paid billing period. You can continue to watch content until that period expires.
Billing and account data
After cancellation you will not be billed for subsequent periods, provided you cancelled before the renewal cutoff. Your account and viewing history may remain linked to your profile per Sooka's retention rules.
Will I get a refund?
Sooka's stated refund policy
Sooka states that subscription fees already paid are non‑refundable and that unused portions of a paid period are generally not refunded, to the extent permitted by law.
Platform exceptions
- If you subscribed via the Apple App Store or Google Play, any request for a refund beyond disabling auto‑renew is governed by Apple or Google's refund policies, not directly by Sooka.
- Statutory consumer rights in your jurisdiction may create exceptions; check relevant consumer protection resources for Singapore.
Sooka plans and pricing
Where to check current prices
Pricing, available plans and currency can change. Always check Sooka's official site or the app store listing for the most up‑to‑date plan details.
Do not rely on guesses
This guide does not list prices. If you need exact plan costs or currency for Singapore, consult the official Sooka pages or the App Store / Google Play listing for your account region.
Your consumer rights in Singapore
General considerations
Consumer protections for digital subscriptions in Singapore can depend on the Consumer Protection (Fair Trading) Act and related rules, and outcomes may vary by case.
Practical steps if you dispute a charge
- Document your subscription method, billing receipts and cancellation timestamps.
- Contact Sooka support via their help center (see links below) first, and if unresolved, consider raising the issue with payment provider or platform (Apple/Google) or a local consumer body.
Customer experiences
Positive feedback
Users commonly report clear live sports streaming (1080p) with minimal lag on mobile and web platforms, and improvements after UI updates.
Negative feedback
Complaints often focus on Android TV performance: lag, slow interfaces and significant live‑stream delays. TV apps may lack playback continuity features like resume tracking.
Documentation checklist
Before you cancel
- Confirm which platform you used to subscribe (Web, Apple App Store, Google Play).
- Note your account email, subscription start date and next billing date.
- Save recent billing receipts or screenshots of the subscription page.
If you need support after cancelling
- Keep screenshots of cancellation confirmation or subscription settings showing Auto‑Renew turned off.
- Record any support ticket numbers, dates and representative names for follow‑up.
Common mistakes
Cancelling on the wrong platform
A common error is attempting to cancel on a platform different from the one used to subscribe. If you subscribed via the App Store, cancelling on the Sooka web page will not stop App Store renewals.
Missing the 24‑hour deadline
Another frequent issue is waiting until the day of renewal. For web (Astro payment gateway), App Store and Google Play, cancel at least 24 hours before the next billing date to prevent the next charge.
Comparative recap
Quick comparison
Key points
| Feature | Details | Web (Astro gateway) | Apple App Store | Google Play |
|---|---|---|---|---|
| How to cancel | - | Cancel via Profile Page on Sooka website | Unsubscribe via Apple ID subscriptions | Unsubscribe via Google Play Subscriptions |
| Refunds | - | Fees generally non‑refundable per Sooka T&Cs | Refunds handled by Apple per App Store policy | Refunds handled by Google per Play Store policy |
| Notice period | - | Cancel ≥24 hours before next billing | Cancel ≥24 hours before next billing | Cancel ≥24 hours before next billing |
After cancelling
What to check
Verify you have cancellation confirmation and that auto‑renew is off in the platform used. Keep proof of the cancellation until after the current billing period ends.
Useful links
- Sooka Help: How do I change OR cancel my subscription?
- Sooka Terms & Conditions (billing & refund details)
Address
Support contact
For account or billing queries, use Sooka's official help center and support articles linked above. They provide the proper contact and escalation channels.
Official website
Visit Sooka's official site or the help center for the latest contact details and any corporate address listed there. Check the help center links above for official contact options.
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Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Sooka subscription on the web, sign in to your account, go to Profile → Manage Subscription, select Cancel Subscription, and follow the prompts. Ensure you cancel at least 24 hours before your next billing date.
Sooka's policy states that subscription fees are generally non-refundable. If you subscribed via the Apple App Store or Google Play, any refund requests are subject to their policies, not Sooka's.
Yes, to cancel via the Apple App Store, open your Apple ID subscription settings, find the Sooka subscription, and select Cancel Subscription or turn off Auto-Renew. Remember to do this at least 24 hours before your next billing date.
After cancellation, your subscription remains active until the end of the current billing period, allowing you to continue watching content until that period expires.
After cancellation, you will not be billed for future periods if you canceled on time. Your account and viewing history may remain linked to your profile according to Sooka's retention rules.