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Cancellation Ullu: Easy Method
What is Ullu
Service overview
Ullu is a subscription-based streaming service that offers original web series, films, and short-form video content, often targeting adult audiences. The service is available through mobile apps and direct subscriptions.
How content is delivered
Content access is provided via app-based subscriptions (for example, Apple in-app purchases) or direct account subscriptions. Availability and pricing may vary by platform and country.
How to cancel Ullu
If you subscribed via Apple (iOS)
- Open the App Store on your iPhone or iPad and tap your profile icon.
- Go to Subscriptions, find Ullu, and choose Cancel Subscription to stop renewals.
If you subscribed via Google Play (Android)
- Open Google Play Store, tap your profile, select Payments & subscriptions > Subscriptions.
- Find Ullu and tap Cancel subscription to stop future billing.
If you subscribed directly (website or other methods)
- Contact Ullu support to request cancellation; include your account email and transaction details.
- For direct subscriptions you may be asked to send a written request by email or registered mail.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access to Ullu content until the end of the paid billing period. Cancellation usually prevents the subscription from auto-renewing.
Account and data
Cancellation generally does not automatically delete your account or personal data. You may need to request account deletion separately if desired.
Will I get a refund?
General policy
Refunds depend on where you purchased the subscription. In-app purchases through Apple or Google are subject to those stores' refund policies.
Exceptions and how to request
- For App Store purchases, request a refund through Apple if you believe one is appropriate.
- For direct subscriptions, contact Ullu support with proof of payment and a clear refund request; decisions are handled case-by-case.
Ullu plans and pricing
Available plans (based on Apple App Store listing)
Prices and plan names are taken from the Apple App Store in Singapore and reflect in-app purchase listings.
Notes about plans
Other package names appear in listings but are not clearly defined in duration or features in the available App Store information.
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 Month (Silver) | S$2.98 | monthly | Not specified (Apple in-app purchase) |
| 1 Year | S$6.98 | annual | Not specified (Apple in-app purchase) |
Your consumer rights in Singapore
Key protections
As a Singapore consumer, you are protected against misleading or unfair contract terms and have the right to clear information about recurring charges.
Where to seek help
If you believe your consumer rights have been breached, consider contacting consumer protection bodies such as the Consumers Association of Singapore (CASE) or seeking independent advice.
Customer experiences
Typical feedback themes
Users commonly comment on clarity of billing, the ease or difficulty of cancelling via different app stores, and the availability of customer support responses.
Balanced perspective
Some customers find cancellation straightforward when done through the app store, while others report delays when dealing with direct support or refund requests. Experiences vary by purchase route.
Documentation checklist
Essential items to collect
- Receipt or transaction ID from App Store or payment provider.
- Account email address and username used with Ullu.
- Dates of subscription start and attempted cancellation.
- Screenshots of subscription pages, purchase receipts, and cancellation confirmations.
What to include in your request
- A clear statement that you want to cancel the subscription and whether you request a refund.
- Contact details for follow-up and preferred resolution (refund, account deletion, confirmation of cancellation).
Common mistakes
Not checking purchase route
A frequent mistake is trying to cancel inside the Ullu app when the subscription was purchased through Apple or Google. You must cancel through the store used for the purchase.
Missing proof or details
Another common issue is contacting support without providing transaction IDs, receipts, or the account email. This can delay processing and make it harder to resolve refund or cancellation requests.
Comparative recap
Quick comparison of cancellation routes
The table below summarizes typical steps, access after cancel, and refund avenues by purchase method. Use it to choose the correct cancellation path for your situation.
Notes on the table
Period labels show common subscription durations as listed in available app store data. Refund handling follows the purchase provider's policies.
| Purchase route | How to cancel | Access after cancel | Refunds | Period |
|---|---|---|---|---|
| Apple App Store (in-app) | Cancel via App Store Subscriptions in your Apple ID settings. | Access usually continues until the paid period ends. | Handled by Apple; request via Apple's report-a-problem process. | monthly / annual |
| Google Play (in-app) | Cancel via Google Play Subscriptions in your account settings. | Access usually continues until the paid period ends. | Handled by Google Play refund policies. | monthly / annual |
| Direct subscription (website/email) | Contact Ullu support with account and payment details; follow their cancellation process. | Access typically remains until the current billing period ends unless otherwise agreed. | Case-by-case; contact Ullu support with proof of payment. | monthly / annual |
After cancelling
Confirm cancellation
Check for a cancellation confirmation email or screenshot from the store or Ullu support. Retain this proof in case of billing disputes.
Useful links and next steps
- Check the Ullu listing on the Apple App Store: Ullu on Apple App Store.
- If you need a refund or further support after direct subscription cancellation, include purchase receipts and contact Ullu support via the official support channels you used to subscribe.
Address
Corporate address
Floor 14th, Lotus Business Park, New Link Road, Mumbai, Maharashtra 400053, India
Contact suggestions
When sending written requests or registered mail about subscriptions, include your account email, transaction details, and a clear cancellation or refund request.
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Ullu subscription through the Apple App Store, open the App Store on your device, tap your profile icon, go to Subscriptions, find Ullu, and select Cancel Subscription. You can also send a written cancellation request via registered mail to ensure proof.
If you subscribed to Ullu via Google Play, open the Google Play Store, tap your profile, select Payments & subscriptions, then Subscriptions, find Ullu, and tap Cancel subscription. For additional assurance, consider sending a written request via registered mail.
For direct subscriptions through the Ullu website, you need to contact Ullu support with your account email and transaction details to request cancellation. It's advisable to also send a written request via registered mail for confirmation.
After canceling your Ullu subscription, you typically retain access to the content until the end of your current billing period. If you need confirmation, you can check your account details or contact Ullu support.
Refund eligibility depends on where you purchased your Ullu subscription. For in-app purchases through Apple or Google, follow their refund policies. For direct subscriptions, contact Ullu support with proof of payment and your refund request, and consider sending a written request via registered mail.