Cancellation Viki: Easy Method

What is Viki

Service overview

Viki is a streaming service focused on Asian dramas, movies and TV shows with crowd‑sourced subtitles and community translation features.

Who uses it in Singapore

Singapore viewers use Viki for licensed Asian content, both free and premium Viki Pass tiers, on phones, web browsers and connected devices.

How to cancel Viki

Cancel on the web (Viki.com)

• Log in at Viki.com and go to Profile → Account Settings.
• Open the Subscription tab, choose "Cancel plan" and confirm.
• Access typically continues until the end of your current billing period.

Cancel on mobile and streaming devices

• Google Play (Android): In the Viki app go to Me → Settings → Viki Pass → Manage Subscriptions → Cancel, or cancel via your Google Play Subscriptions page. Uninstalling the app does not cancel billing.
• Apple (iOS / Apple TV): In the Viki app go to Me → Settings → Viki Pass → Manage Subscriptions → Cancel, or cancel through your Apple ID subscriptions (or Apple TV Users & Accounts → Subscriptions → Cancel).
• Roku: On your Roku device go to Home → Viki channel → Options → Manage Subscription → Cancel, or cancel via Viki.com if applicable.

What happens when you cancel

Access after cancellation

When you cancel a paid plan, you generally retain access until the end of the current billing period.

After that date your account reverts to the free tier unless you re‑subscribe.

Billing and renewal

Canceling stops future automatic renewals; it does not usually trigger a prorated refund for the remaining period.

Make sure to confirm cancellation in the same store you subscribed with (web, Google Play, Apple, Roku).

Will I get a refund?

Viki’s general policy

• Viki generally does not grant refunds after charges are processed, including accidental purchases, forgotten cancellations, or unused subscriptions.
• Refunds are reviewed case‑by‑case and are not guaranteed.

Platform exceptions and where to request refunds

• Apple (iOS) and Roku subscriptions: Viki cannot process refunds; request a refund from Apple or Roku through their storefronts.
• Web and Google Play subscriptions: You may submit a support request for review, but refunds remain discretionary.

Viki plans and pricing

Confirmed Singapore pricing

The only confirmed SGD price available from store listings is shown below. Prices at checkout may vary.

Plan table

Your consumer rights in Singapore

Cooling‑off and digital subscriptions

Singapore law does not provide a statutory "cooling‑off" or 14‑day automatic cancellation right for digital content subscriptions like Viki Pass.

Change‑of‑mind cancellations are therefore usually not covered by a mandatory refund right.

When to escalate a dispute

• If service is defective, mis‑described, or access is blocked, you may raise the issue with the provider and keep records.
• If unresolved, Singapore consumers can seek mediation through CASE (Consumers Association of Singapore).

Customer experiences

Positive feedback

Some users praise Viki’s large catalogue of Asian dramas and strong subtitle quality driven by community translations.

These strengths are often highlighted by fans of regional content who value subtitle availability.

Common complaints

Other users report difficulty identifying where they subscribed (App Store vs website), confusing UI, and slow customer support responses.

Complaints also include issues with VPN/proxy access blocks and limited refund options for accidental or trial charges.

Documentation checklist

What to gather before contacting support

• Account email or username tied to your Viki account.
• Proof of purchase: receipt, bank statement, or store order history showing the charge.
• Subscription source: note whether you subscribed via Viki.com, Google Play, Apple ID, or Roku.

Extra items that speed resolution

• Dates of charge and attempted cancellation, and any error messages or screenshots.
• Device type and region (e.g. Singapore) to demonstrate where you used the service.

Common mistakes

Uninstalling the app instead of cancelling

Users often uninstall the Viki app assuming it stops billing; this does not cancel subscriptions managed by Apple or Google.

Always cancel from the subscription manager for the store where you subscribed.

Not checking where you subscribed

If you subscribed through Apple, Google Play, Roku or the website, cancellation must be done through that specific store to stop billing.

Confusion about the billing source can delay cancellation and lead to unexpected charges.

Comparative recap

Cancellation methods at a glance

The table below summarises where to cancel and typical refund outcomes for each purchase channel.

Quick comparison table

After cancelling

What to check immediately

• Confirm cancellation by checking your subscription status in the store (Apple/Google/Roku) or on Viki.com.
• Keep receipts or screenshots showing the cancellation confirmation for your records.

Helpful links

• Guide: Cancel Viki (Postclic)
• Singapore consumer advice and escalation (CASE & resources)
• Viki on the App Store (Singapore)

Address

Corporate address for correspondence

138 MARKET STREET, #20‑01, CAPITAGREEN, SINGAPORE 048946

Notes about contacting Viki

If you need to send formal correspondence, include your account details and copies of receipts to speed handling.

For platform‑specific refunds or subscription changes, contact the store (Apple, Google, Roku) that billed you.