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Cancel WARNERMEDIA
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Warnermedia service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Warnermedia: Easy Method
What is Warnermedia
Overview
Warnermedia operates Max (formerly HBO Max), a subscription streaming service that offers movies, TV series and exclusive content across devices.
How it operates in Singapore
In Singapore, subscriptions can be billed directly by WarnerMedia (WarnerMedia Direct Asia Pacific/HBO Singapore) or via third-party platforms such as Apple, Google Play or Samsung.
How to cancel Warnermedia
Cancel if billed directly by WarnerMedia
- Go to max.com/subscription and sign in.
- Choose "Cancel Your Subscription" to stop auto-renewal. Access continues until the end of your paid billing period.
- Note: deleting the app does not cancel your subscription.
Cancel if billed via a third party
- Apple (App Store): Open iOS Settings → [Your Name] → Subscriptions → Max → Cancel. A confirmation email should follow.
- Google Play: Open Play Store app → Profile → Payments & subscriptions → Subscriptions → Max → Cancel subscription.
- Samsung: Manage subscriptions at samsungcheckout.com under your subscriptions to cancel.
What happens when you cancel
Access after cancellation
When you cancel, auto-renewal is turned off but you retain access until the current billing period ends.
Billing and account data
Canceling removes future charges but does not automatically delete your account or viewing history. Deleting the app does not stop billing.
Will I get a refund?
General refund policy
Direct WarnerMedia - billed subscriptions generally have a no-refund policy unless local law requires otherwise.
Third-party and exceptional refunds
- Apple or Google Play: Refunds must be requested through their respective platforms and follow their refund policies.
- Samsung-billed subscriptions: Refund requests generally require contacting WarnerMedia support directly.
- Rare exceptions: In limited cases (for example unused auto-renewed yearly subs), support may offer a prorated refund if contacted promptly; these are discretionary and not guaranteed.
- Source: help.hbomax.com
Warnermedia plans and pricing
Current plan list
The table below shows StarHub-offered plans and pricing for Singapore as published through telco bundles.
Notes on prices
Prices are provided from available StarHub bundle information (late 2025 to early 2026). Direct WarnerMedia SGD pricing for Singapore is not published beyond telco bundles.
| Plan | Price | Period | Features |
|---|---|---|---|
| HBO Max Standard (direct via StarHub) | S$14.48 | Monthly | Stream on 2 devices concurrently, inclusive of GST |
| HBO Max Premium (direct via StarHub) | S$18.98 | Monthly | Stream on 4 devices concurrently, inclusive of GST |
| HBO Max Standard (StarHub add-on promotion) | S$9.00 | Monthly | 2-device streaming, requires 24-month contract via StarHub bundle |
| HBO Max Standard (bundle with HomeHub+ broadband) | S$70.72 | Monthly | Includes UltraSpeed 10Gbps broadband, TV+ package, HBO Pak channels, and HBO Max Standard |
Your consumer rights in Singapore
Legal protections
Singapore consumer protection laws, such as the Consumer Protection (Fair Trading) Act, provide protections against unfair contract terms and misleading omissions.
Refund and digital content limits
- There is no automatic statutory right to a refund for digital subscriptions once service has been delivered, unless the service is faulty or misrepresented.
- Refunds may still be available under platform policies or at provider discretion in specific circumstances.
Customer experiences
Positive reports
- Some users report smooth cancellations when billed directly and when web cancellation steps are followed correctly.
Negative reports
- Complaints often concern difficulty cancelling when billed by third parties (Samsung, Roku) and the mistaken belief that deleting the app cancels billing.
- Users also report that refunds can be hard to obtain and support responses may be slow. Source: Postclic
Documentation checklist
What to prepare before you cancel
- Account email address and Max/HBO Max username.
- Last 4 digits of the payment card or billing account reference where available.
- Identification of billing platform (WarnerMedia direct, Apple, Google Play, Samsung).
What to save after cancelling
- Screenshot of cancellation confirmation or confirmation email.
- Billing statement showing the last charge (useful for refund enquiries).
Common mistakes
Assuming app deletion cancels subscription
Removing the Max/HBO Max app from your device does not stop billing. You must cancel through the billing platform or the Max subscription portal.
Expecting automatic refunds or immediate account deletion
Many expect an automatic refund or immediate account deletion after cancelling. Refunds are not guaranteed and account deletion may require contacting support and follow-up.
Comparative recap
Quick comparison of billing routes
The table below summarises how cancellation and refunds typically differ by billing method.
How to read the table
Use this as a quick reference to choose the correct cancellation route and understand refund likelihoods.
| Billing method | How to cancel | Refunds | Access after cancel | Period |
|---|---|---|---|---|
| WarnerMedia direct (Max) | Cancel at max.com/subscription (sign in and select "Cancel Your Subscription"). | Generally no refund unless required by law or at provider discretion. | Access until end of current billing period. | Monthly |
| Apple App Store | Cancel via iOS Settings → Subscriptions → Max. | Request refund via Apple; follows Apple policy. | Access until end of paid period (per Apple policy). | Monthly |
| Google Play | Cancel via Play Store app → Subscriptions → Max. | Request refund via Google Play; follows Google policy. | Access until end of paid period (per Google policy). | Monthly |
| Samsung billing | Manage/cancel at samsungcheckout.com under your subscriptions. | Refunds typically require contacting WarnerMedia support; outcome discretionary. | Access until end of billing period unless otherwise stated. | Monthly |
After cancelling
Immediate steps
- Keep the cancellation confirmation email or screenshot for your records.
- Check your bank/statement for future charges to confirm billing stopped.
Further actions and support
- If you cancelled via the Max portal, see details at max.com help.
- For refund questions or support options, consult help.hbomax.com and the Postclic summary at Postclic.
Address
Corporate contact (Singapore)
Level 12 & 13, Income@Raffles, 16 Collyer Quay, Singapore 049318.
Notes about using the address
There is no confirmed separate postal procedure for subscription cancellations at this address; use the online cancellation routes above for fastest results.