Cancellation Youku: Easy Method

What is Youku

Overview

Youku is a Chinese video streaming platform offering films, TV dramas, variety shows and anime through free and paid (VIP) access.

The service uses in-app purchases and external payment platforms for auto-renewing subscriptions and special packages.

Availability in Singapore

Youku is available in Singapore as an app listing on the Singapore App Store and supports local currency in its in-app prices.

Subscribers in Singapore should check the app store listing or their payment platform for local pricing and billing details.

How to cancel Youku

Cancel inside the Youku app (Mobile/Web)

• Open Youku → My → Member Center → Automatic Renewal → Cancel Automatic Renewal.
• This cancels auto-renewal; your VIP access remains until the end of the current billing period.

Cancel via Google Play

• Open the Google Play app or go to play.google.com → Subscriptions → select Youku → Cancel subscription.
• Follow Play Store prompts to confirm cancellation; Google controls billing and refunds for Play purchases.

Cancel for Web / Other payment methods (e.g., Alipay)

• First disable auto-renewal in the payment platform (for example, cancel Automatic Deduction in Alipay).
• For permanent account cancellation, email [email protected] after disabling auto-renewal and resolving outstanding transactions or disputes.

What happens when you cancel

Access after cancellation

When you cancel auto-renewal you retain VIP access until the current paid period ends.

No immediate access loss occurs unless forced by unresolved payment issues or account suspension.

Billing and renewal

Auto-renewal stops for the next billing cycle once cancellation is confirmed in the relevant platform.

Renewals managed by app stores (Google Play, App Store) must be cancelled through those platforms.

Account and data

To permanently close your account and delete associated data, Youku requires auto-renewal to be disabled and no unresolved disputes.

Send a request to [email protected] for account deletion; deleted data cannot be recovered.

Will I get a refund?

Standard refund policy

Youku does not provide a universal 14-day cooling-off refund for delivered digital content.

Streaming services typically exclude change-of-mind refunds once content is delivered or access has been used.

Refunds via payment platforms

• Refunds may be possible through the payment platform used (for example, Alipay's "Apply for Refund" under Automatic Deduction).
• Processing times vary: Alipay review ~1 - 3 working days, refund arrival ~1 - 7 working days; card refunds often 3 - 15 days.

Exceptions and disputes

If content is faulty or materially not as described, local consumer remedies may apply and you should raise the issue with the payment provider and Youku support.

Keep transaction records and screenshots to support refund or dispute claims.

Youku plans and pricing

Pricing snapshot

Below are the Youku in-app purchase prices listed in the Singapore App Store (SGD) as verified.

Prices and offers may change; check the app listing in your store for current amounts.

Your consumer rights in Singapore

Cancellation & data deletion

You can request permanent account cancellation and data deletion by emailing [email protected] after disabling auto-renewal.

Ensure no unresolved transactions or disputes exist; deleted accounts and data are irrecoverable.

No automatic cooling-off for digital streaming

There is no statutory 14-day cooling-off right for delivered digital streaming content in many jurisdictions.

Refunds for change of mind are generally not guaranteed once digital content has been provided or consumed.

Remedies under Singapore law

If the service is defective or misrepresented, you may be entitled to remedies under Singapore consumer protection laws.

Document issues and contact the payment platform and Youku support promptly to seek resolution.

Customer experiences

Positive feedback

• Users value affordable VIP pricing and a wide selection of drama genres when the app functions correctly.
• Special bundles and discounts can offer good short-term value for targeted viewers.

Negative feedback

• Complaints include charges without VIP activation, inability to cancel, and VIP status lost after reinstalling the app.
• Playback problems reported: buffering, crashes, poor perceived video quality, intrusive ads, subtitle and language issues, and missing content.
• Several users report paying per episode unexpectedly or needing refunds that were ignored when purchased via store platforms.

Documentation checklist

What to gather before contacting support

• Proof of purchase: app store receipt or payment platform transaction record.
• Account details: Youku account email/username and device used.
• Transaction ID, date and amount charged (S$ amounts if in Singapore).

Supporting evidence for disputes

• Screenshots of payment confirmation, subscription page, and any error messages or missing VIP access.
• Correspondence records with the app store, payment provider, or Youku support.

Common mistakes

Failing to disable auto-renewal on the correct platform

Many users cancel inside the app but forget to cancel the subscription in Google Play or the App Store, leading to continued charges.

Always confirm cancellation in the platform that billed you (Play Store, App Store, Alipay, etc.).

Assuming a universal refund window

Assuming a 14-day automatic refund right can cause disappointment; streaming services often exclude change-of-mind refunds.

If you expect a refund, file it through the payment provider and keep documentation for any dispute.

Not keeping receipts or screenshots

Without receipts and transaction IDs, refund requests and disputes are harder to resolve.

Always save confirmation emails and screenshots immediately after purchase.

Comparative recap

Quick comparison table

After cancelling

Next steps you should take

Keep confirmation of cancellation and the date when your paid access will end.

Monitor your bank or payment account for any unexpected charges over the next billing cycle.

Where to get help

For the app listing and in-app purchase details, review the Youku App Store page:

Youku on the Singapore App Store

For account deletion or privacy requests, email [email protected] and include transaction details and account ID.

Address

Legal Department (mail)

Youku Legal Department

28/F, Block B, Wangjing East Park, Building 4, Area 4, Wangjing, Chaoyang District, Beijing, 100102, China

Support email and notes

Account cancellation and data deletion requests: [email protected]

Before emailing, ensure auto-renewal is disabled and there are no unresolved transactions or disputes.