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Cancel ASTRILL
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Astrill service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Astrill: Easy Method
What is Astrill
Overview
Astrill is a subscription-based VPN service that encrypts your internet traffic and masks your IP address to improve privacy and bypass geo-restrictions.
The company offers desktop and mobile apps, add-ons such as private IP and VIP servers, and multiple subscription lengths for personal use.
Primary uses
Users commonly use Astrill for streaming, privacy, and access in restrictive regions where connections are intermittent or blocked.
Performance and experience vary by location and server choice; some long-term users praise speed, while others report instability in restrictive regions.
How to cancel Astrill
Cancel via Google Play (Android)
- Open Google Play Store app on your Android device.
- Menu → Subscriptions → select Astrill VPN → Cancel Subscription.
Cancel via Apple App Store (iOS / macOS)
- iPhone/iPad: Settings → Apple ID → Subscriptions → select Astrill VPN → Cancel Subscription.
- Mac: App Store → click your name/account → Manage Subscriptions → select Astrill VPN → Cancel.
Cancel for web or direct website purchases
- Astrill’s website does not show a clear “cancel subscription” button for direct purchases.
- Contact Astrill support via live chat or email to request cancellation of website subscriptions.
Cancel a PayPal pre-approved payment
- Log in to PayPal → Settings → Payments → Manage pre‑approved/automatic payments → select Astrill VPN → Cancel.
- Also contact Astrill support if you need confirmation that billing has stopped at Astrill’s side.
What happens when you cancel
Access and service period
Cancelling normally stops automatic renewal but you typically retain access for the remainder of the paid period.
Service access usually ends when the current billing cycle expires; confirm dates with your account or support.
Account and data
Your Astrill account (login, settings, and configuration) generally remains active after cancellation unless you request deletion.
If you want account deletion or data removal, contact Astrill support and request confirmation in writing.
Billing and recurring payments
Canceling on the platform where you subscribed (App Store, Google Play, PayPal) is required to stop platform-managed renewals.
If you bought directly on the website, ask Astrill support to stop future charges; keep copies of support responses.
Will I get a refund?
Astrill refund policy (website purchases)
Astrill’s published policy states that purchases made on the website are final and not refundable.
They explicitly state service sales are final and do not offer a money-back guarantee for direct purchases.
Exceptions & platform-level refunds
Purchases made through Apple App Store or Google Play may be subject to those platforms’ refund policies and processes.
If you used PayPal or a card, you can contact the payment provider to ask about disputes or chargebacks, but success is not guaranteed.
Practical tips
- Request cancellation before the next renewal to avoid another charge.
- Save receipts and correspondence; if you hope for a refund, contact support promptly and politely.
- Do not assume statutory cooling-off rights apply - Astrill’s policy is strict for direct sales.
Astrill plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| 1-Month Standard | S$40.50 | monthly | Full VPN, up to 5 devices |
| 1-Year Subscription | S$20.25 | monthly (billed annual) | Full VPN, up to 5 devices (US$180/year) |
| 2-Year Subscription | S$16.88 | monthly (billed 2) | Full VPN, up to 5 devices (US$300/2 years) |
| Private IP Add-On | S$6.75 | monthly | Dedicated IP |
| VIP Add-On | S$13.50 | monthly | Priority servers, multi-hop, low latency |
| iOS-Only Plan (monthly) | S$40.49 | monthly | Single iOS device, App Store payment |
| iOS-Only Plan (annual) | S$20.25 | monthly (billed annual) | Single iOS device, App Store payment (US$179.99/year) |
Notes on prices
Prices shown are converted approximate values and may vary with exchange rates or payment provider fees.
These prices apply to personal plans; business and promotional pricing are not included here.
Your consumer rights in Singapore
Domestic protections
Singtel consumer protections such as a 14-day cooling-off period do not automatically apply to every overseas digital purchase.
Astrill’s policy states sales are final, and because it is based abroad, local statutory rights may be difficult to enforce.
Platform purchases vs direct purchases
If you subscribed via Apple App Store or Google Play, those platforms’ refund and dispute processes may be available to you.
For PayPal or card payments, chargeback or dispute mechanisms could provide a route to seek a refund in limited cases.
Practical steps for Singapore users
- Check which platform processed your payment before attempting cancellation or a refund.
- Keep receipts, timestamps, and support chat logs to support any dispute with payment providers or platforms.
Customer experiences
Positive reports
- Some long-term users report consistent speed and reliability and strong performance in certain locations.
- Singapore-focused reviews have noted responsive customer support, good speeds, and effectiveness in China for some users.
Negative reports
- Many complaints cite unreliable connections in China, frequent disconnections, slow servers, and app instability.
- Recurring criticisms include high price, lack of refunds, poor support in some cases, and difficulty cancelling via the website.
Takeaway
User experience varies considerably by location, device, and server selection; read recent reviews and trial first if possible.
If long-term reliability or refunds are important, consider the platform you use to subscribe and the available support options.
Documentation checklist
What to gather before contacting support
- Account email and username used for Astrill.
- Order ID or receipt (email confirmation or payment record).
- Date of purchase and renewal date.
Additional supporting items
- Screenshot of subscription status or billing screen in the platform (App Store, Google Play, PayPal).
- Chat logs or emails with Astrill support and any responses.
- Last four digits of card (if relevant) or PayPal transaction ID for verification.
Common mistakes
Assuming cancellation on the website cancels platform billing
Example: Cancelling an Astrill account on the website does not stop App Store or Google Play renewals; you must cancel through the platform used to pay.
Always verify which party (Astrill, App Store, Google Play, PayPal) charged you and cancel there.
Waiting until after renewal
Many users wait until they are charged again and then find refunds are refused for direct purchases.
Cancel at least a day or two before the renewal date and keep evidence of the cancellation request.
Not saving confirmation
Not keeping receipts, order numbers, or chat transcripts makes disputes harder to resolve with Astrill or payment providers.
Always save confirmation emails and support replies when you cancel or request changes.
Comparative recap
Quick comparison table
| Feature | Astrill | Period |
|---|---|---|
| Cancellation methods | Platform-specific (Google Play, App Store, PayPal) or contact support for web purchases | N/A |
| Refund policy | Direct website sales: no refunds; platform refunds depend on App Store/Google Play rules | N/A |
| Typical monthly entry price | From about S$40.50 (1‑month); lower monthly equivalents on longer plans | monthly |
| Support access | Live chat and email; web purchases often require contacting support to cancel | N/A |
Short takeaway
If you purchased via a platform (App Store or Google Play), cancel there for the best chance at stopping charges and seeking platform refunds.
For direct web purchases, expect a strict no-refund stance and contact Astrill support for cancellation confirmation.
After cancelling
Confirm cancellation
After you cancel, keep any confirmation message or ticket number from Astrill or the platform for your records.
If you used PayPal, check that the pre-approved payment has been stopped in your PayPal settings.
Useful links
If you still see charges
Contact the payment provider (App Store, Google Play, bank, or PayPal) to open a dispute if charges continue after confirmed cancellation.
Provide receipts and cancellation confirmations when filing disputes to improve the chance of resolution.
Address
Corporate address (public listing)
Astrill’s corporate address is listed as Oliaji Trade Centre, 1st floor, Victoria, Mahe, Seychelles.
This is a public contact listing and does not imply local Singapore presence or consumer support in Singapore.
Contacting support
For web purchases or to request account actions, use Astrill’s support channels (live chat / email) as shown on their website.
When contacting, include the documentation checklist items above to speed up verification and processing.