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Cancel BITDEFENDER
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I hereby notify you of my decision to terminate the contract relating to the Bitdefender service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bitdefender: Easy Method
What is Bitdefender
Product overview
Bitdefender is a cybersecurity suite that provides antivirus, web protection, and VPN services for multiple devices. It is offered as subscription plans for mobile, desktop, and all‑in‑one security bundles.
Where it is sold
Subscriptions are sold directly via Bitdefender (web/Bitdefender Central), and through app stores (Apple App Store, Google Play) and third‑party resellers. Purchase channel determines how you cancel and who handles refunds.
How to cancel Bitdefender
Cancel direct (web / Bitdefender Central)
- Sign in to Bitdefender Central and manage your subscription to turn off auto‑renewal.
- Or email cancel@bitdefender.com requesting cancellation before the next renewal date.
- Keep a copy of confirmation emails or screenshots showing cancellation and dates.
Cancel via app stores and resellers
- Apple App Store (iOS): Open the App Store → tap your Apple ID → Subscriptions → find Bitdefender → turn off or cancel. Bitdefender cannot cancel App Store subscriptions for you.
- Google Play (Android): Open Play Store → Menu → Payments & subscriptions → Subscriptions → select Bitdefender → Cancel subscription. Bitdefender cannot cancel Google Play subscriptions for you.
- Third‑party vendor/reseller: Contact the vendor’s customer service to request cancellation; Bitdefender only handles direct purchases.
What happens when you cancel
Access after cancellation
If you cancel before auto‑renewal on a web/direct purchase, your subscription will typically remain active until the current paid period ends.
For App Store and Google Play purchases, cancellation stops future renewals but does not remove access until the current billing period expires.
Data and account effects
Cancellation stops billing; it does not automatically delete your Bitdefender account or stored settings. You may need to sign in to Bitdefender Central to remove devices or data.
If you want account deletion, request it separately through Bitdefender support or by email to the appropriate support address.
Will I get a refund?
Direct purchases (Bitdefender website)
Direct purchases are covered by Bitdefender’s 30‑day money‑back guarantee in most cases.
- Request refunds via refunds@bitdefender.com or through Bitdefender support within 30 days of purchase.
- Keep proof of purchase and the subscription ID when requesting a refund.
App Store and Google Play refunds
iOS refunds follow Apple’s policy; request via reportaproblem.apple.com or Apple Support. Eligibility and timing vary.
- Google Play refunds are handled by Google Play and are frequently only available within ~48 hours of billing; use Google’s refund request system for disputes.
- Bitdefender cannot directly issue refunds for purchases made through Apple or Google stores.
Bitdefender plans and pricing
Pricing table overview
The table below lists iOS in‑app pricing sourced from the Singapore App Store (early 2026). Prices may differ on other platforms.
Notes on usage
These are guide prices for common plans. Check your purchase receipt or the App Store for exact billing details.
| Plan | Period | Price | Features |
|---|---|---|---|
| Mobile Security Monthly | monthly | S$5.58 | Mobile Security (iOS), web protection, security scan |
| Mobile Security Yearly | annual | S$42.00 | Mobile Security (iOS), web protection, security scan |
| Premium VPN Monthly | monthly | S$9.99 | Unlimited VPN (iOS) |
| Premium VPN Yearly | annual | S$79.99 | Unlimited VPN (iOS) |
| Total Security Monthly | monthly | S$9.98 | Total Security suite (iOS in‑app purchase) |
| Total Security Yearly | annual | S$129.98 | Total Security suite |
| Ultimate Security Individual Yearly | annual | S$199.98 | Ultimate Security Individual suite |
Your consumer rights in Singapore
Legal framework
Singapore consumer protections such as the Consumer Protection (Fair Trading) Act may apply to digital services and subscriptions.
Unclear auto‑renewal disclosure or unjustified charges can be grounds for remedies under local law.
Recommended steps if you have a dispute
- Document all communications, receipts, and timestamps related to purchase and cancellation attempts.
- Request resolution directly from Bitdefender (or the app store/vendor if applicable); escalate to the Consumers Association of Singapore (CASE) if unresolved.
Customer experiences
Positive feedback
Many users praise Bitdefender for effective, non‑intrusive protection, reliable threat detection, and smooth multi‑device operation.
Support is sometimes described as quick and polite for straightforward issues.
Negative feedback
Common complaints include difficulties cancelling auto‑renewal, unexpected renewal pricing, and inconsistent customer support responsiveness.
Users have also reported occasional false positives that affected legitimate files or system entries.
Documentation checklist
Before you contact support
- Purchase receipt or invoice showing date, amount, and subscription ID.
- Account email used for purchase and screenshots of subscription settings in Bitdefender Central or the app store.
- Confirmation emails and any cancellation requests sent (email headers if available).
If you escalate
- Copy of all correspondence with Bitdefender, Apple, Google Play, or the reseller.
- Timeline of events (purchase date, first renewal, cancellation attempts, responses received).
Common mistakes
Assuming Bitdefender can cancel app‑store subscriptions
Many users try to contact Bitdefender to cancel iOS or Android subscriptions; these must be cancelled through the App Store or Google Play account settings.
Always check which channel you purchased through before asking Bitdefender to cancel.
Missing refund windows or proof
Waiting too long to request a refund - especially with Google Play’s short refund window - can forfeit your refund rights.
Not keeping receipts, subscription IDs, or screenshots makes disputes harder to resolve; keep records immediately after cancellation attempts.
Comparative recap
Quick comparison
The table below compares cancellation ease and refund responsibility by purchase channel.
How to use this table
Identify your purchase channel first, then follow the specified cancellation and refund route.
| Purchase channel | How to cancel | Who handles refunds |
|---|---|---|
| Web (direct via Bitdefender) | Bitdefender Central or email cancel@bitdefender.com | Bitdefender (refunds@bitdefender.com; 30‑day guarantee) |
| App Store (iOS) | Cancel in App Store → Subscriptions | Apple handles refunds; use reportaproblem.apple.com |
| Google Play (Android) | Cancel in Play Store → Subscriptions | Google Play handles refunds (usually ~48h window) |
| Third‑party reseller | Contact reseller customer service | Reseller handles refunds and cancellations |
After cancelling
Verify cancellation
Check for a cancellation confirmation email or a status change in Bitdefender Central or the app store subscription page.
If you do not receive confirmation, re‑send your request and keep records of delivery (email headers or screenshots).
Helpful links
- Bitdefender Mobile Security on the Singapore App Store
- Price reference for Bitdefender Total Security (Singapore)
Address
Bitdefender APAC office
For formal correspondence, you may address letters to the Singapore office below. Use email for faster subscription handling.
Postal address
109 North Bridge Road, #05‑21, Funan, Singapore 179097