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I hereby notify you of my decision to terminate the contract relating to the Cyberghost service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cyberghost: Easy Method
What is Cyberghost
Overview
CyberGhost is a subscription-based VPN service that encrypts your internet traffic and masks your IP address to enhance online privacy and access geo-restricted content.
The service offers apps for major platforms and a global server network. Plans are sold via the website, Google Play and the Apple App Store.
Core benefits
Typical benefits include encrypted connections, server choice across many countries, and apps for common devices.
Which features you get depends on the plan and the purchase channel (website vs App Store/Google Play).
How to cancel Cyberghost
Cancel a web (direct) subscription
- Log into your CyberGhost account on the website.
- Go to Subscriptions and choose the subscription you want to cancel.
- Click Cancel Subscription and then confirm by clicking Continue to Cancel.
- Cancellation stops auto-renewal; the service remains active until the end of the paid period.
Cancel mobile store subscriptions
- Google Play (Android): open the Google Play app → profile → Payments & subscriptions → Subscriptions → select CyberGhost → Cancel Subscription.
- App Store (iOS): cancel via Apple ID Subscriptions in iOS Settings or the App Store; CyberGhost cannot process App Store cancellations for you.
- For App Store purchases, manage billing and refunds through Apple (see App Store listing linked below).
What happens when you cancel
Access after cancellation
When you cancel a subscription on the website, auto-renewal is disabled but your access continues until the paid term ends.
For store-based cancellations (Google/Apple), cancellation stops future renewals but does not automatically remove access within the already-paid period managed by the store.
Data and account effects
Canceling a subscription typically does not delete your account or stored settings; you may still be able to log in unless you request account deletion.
If you need full account removal, contact support and follow any account-deletion procedures required by CyberGhost or the store used to buy the subscription.
Will I get a refund?
Refunds for web (direct) purchases
CyberGhost offers a money-back guarantee: 14 days for monthly plans and 45 days for subscriptions of 6 months or longer.
Refunds for direct web purchases must be requested within the applicable guarantee window via CyberGhost support channels (email, support ticket or live chat).
Refunds for store purchases and exceptions
- Google Play purchases: refunds must be requested via CyberGhost support within the same guarantee window; Google Play does not auto-refund.
- App Store purchases: CyberGhost’s money-back guarantee does not apply to App Store purchases. Refund requests must be made directly with Apple under Apple’s policies.
- Keep proof of purchase and request refunds promptly; timing and outcome can vary by channel.
Cyberghost plans and pricing
Pricing table
| Plan | Price | (Period) | Features |
|---|---|---|---|
| 1-Week (App Store) | S$8.98 | Weekly | Full access on iOS via App Store |
| 1-Month (App Store) | S$13.48 | Monthly | Full access on iOS via App Store |
| 1-Month (App Store alternate) | S$15.98 | Monthly | Full access on iOS via App Store |
| 3-Months (App Store) | S$19.98 | Quarterly | Full access on iOS via App Store |
| 3-Months (App Store alternate) | S$34.98 | Quarterly | Full access on iOS via App Store |
| 6-Months (App Store) | S$58.98 | Bi-annual | Full access on iOS via App Store |
| 12-Months (App Store) | S$73.98 | Annual | Full access on iOS via App Store |
| 12-Months (App Store alternate) | S$84.98 | Annual | Full access on iOS via App Store |
| 2-Year + 4-Months Long-Term (Website, USD-based) | ≈S$2.80/mo | Monthly equivalent | Best value; includes full CyberGhost features; 45-day money-back guarantee |
| 6-Months (Website, USD-based) | ≈S$9.60/mo | Monthly equivalent | Mid-term plan; 45-day money-back guarantee |
| 1-Month (Website, USD-based) | ≈S$17.80/mo | Monthly | Short-term plan; 14-day money-back guarantee |
Notes on pricing
App Store prices vary by Apple’s regional tiers; the table lists multiple App Store price points as provided.
Website USD pricing was converted to SGD at an approximate rate and final billing may include local taxes such as GST.
Your consumer rights in Singapore
No automatic EU rules here
EU consumer revocation rules (e.g., 14-day digital services revocation) do not automatically apply in Singapore.
CyberGhost’s Terms describe EU revocation rights, but Singapore consumers rely primarily on local law and store policies.
Singapore-specific considerations
- For purchases through the App Store or Google Play, refer to Apple’s and Google’s local policies and dispute routes for billing and refunds.
- For website purchases, check your payment method’s chargeback options if you cannot secure a refund through the vendor.
Customer experiences
Positive feedback
Some users report quick refunds when using live chat and praise CyberGhost for usability and access to geo-restricted content.
Positive mentions highlight simple app interfaces and successful streaming unblocking in many cases.
Negative feedback
- Complaints include slow or unresponsive customer support and difficulties obtaining refunds even within the guarantee window.
- Users also report unexpected charges after cancellation, double-billing, account access problems, and issues with App Store/Google Play refunds.
- Linux users have reported poor support and non-functional promised CLI features.
See example community reports: reddit: customer report, reddit: billing complaints, reddit: service issues.
Documentation checklist
What to gather before requesting cancellation or refund
- Receipt or proof of purchase (email invoice, App Store/Google Play receipt).
- Account email/username and subscription ID (if shown on your account page).
- Dates of purchase and cancellation attempts (screenshots help).
Supporting materials for disputes
- Screenshots of billing history and subscription settings.
- Copies of chat transcripts or support ticket IDs.
- Bank or card statements showing the charge if you plan a chargeback.
Common mistakes
Assuming cancellation equals refund
Many users assume cancelling automatically triggers a refund. In most cases cancellation only stops auto-renewal; refunds must be requested separately within the money-back window.
For App Store purchases, refunds must be handled through Apple, not CyberGhost.
Using the wrong channel
Requesting a refund through the wrong channel (for example, asking CyberGhost to refund an App Store charge) causes delays or denials.
Always check whether the purchase was via the website, Google Play, or Apple App Store and follow the corresponding process.
Comparative recap
Comparison table
| Channel | How to cancel | Refund eligible | Typical window |
|---|---|---|---|
| Web (direct) | Account → Subscriptions → Cancel Subscription | Yes (per CyberGhost policy) | 14 days (monthly) or 45 days (6+ months) |
| Google Play (Android) | Google Play app → Subscriptions → Cancel | Request via CyberGhost support; Google does not auto-refund | Same guarantee window; request promptly |
| App Store (iOS) | Apple ID Subscriptions in iOS Settings / App Store | No (CyberGhost guarantee does not apply); request with Apple | Subject to Apple’s refund policies |
Key takeaways
- Cancel through the same channel you used to buy the subscription.
- Request refunds within the stated guarantee windows and keep proof of purchase.
- For App Store purchases use Apple’s refund route; for Google Play expect to involve both Google and CyberGhost support.
After cancelling
What to check immediately
- Confirm that auto-renew is disabled in your account or app store subscription listing.
- Save cancellation confirmation emails, support ticket numbers or chat transcripts.
Helpful links
- CyberGhost Terms (for consumer rights references): CyberGhost Terms
- App Store listing (manage or view purchases on iOS): CyberGhost on the App Store (SG)
- Third-party refund/cancellation write-up: Postclic: how to cancel CyberGhost
Address
Billing address on receipts
Check the invoice or purchase confirmation email for the billed address and contact details used for your subscription.
This is the primary source for any formal billing correspondence or chargeback requests.
Support contact
For App Store purchases, contact Apple for refunds and billing issues via your Apple ID account or receipts.
For website or Google Play purchases, use the support channels shown in your CyberGhost account or on your purchase confirmation. If you need reference material, see the CyberGhost Terms page linked above.