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Cancel ESET
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Eset service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Eset: Easy Method
What is Eset
Overview
ESET is a security software provider offering consumer antivirus, mobile security and home protection products sold by subscription. Its products run on Windows, macOS, Android and provide features like malware protection, anti-phishing and device safeguards.
Core purpose
ESET aims to protect devices and personal data with light system impact and frequent updates. Products are distributed via the ESET e-store, Apple App Store and Google Play Store.
How to cancel Eset
Cancel via mobile stores
- App Store (iOS): Open iOS Settings → Apple ID → Subscriptions → find your ESET subscription → tap "Cancel Subscription". Note: Apple handles cancellations and refunds, not ESET.
- Google Play (Android): Open Google Play Store → Menu → Subscriptions → select your ESET subscription → tap "Cancel subscription". Note: Google Play controls refunds and cancellations for purchases made there.
Cancel via ESET Web (eStore / ESET Home)
- Log in to your ESET account using your activation key or account credentials.
- Go to Subscription Management and use the Auto-Renew slider or toggle to opt out of automatic renewal.
- You can also click the UNSUBSCRIBE link in renewal reminder emails to stop auto-renewal.
- Turning off auto-renewal does not cancel active licence immediately; protection continues until licence expiry.
What happens when you cancel
Access and licence
Turning off auto-renewal keeps your licence active until the paid expiry date. You retain protection and access to features for the remainder of the licence term.
Renewal and account state
After cancellation of auto-renewal you will not be charged again at the next renewal date. Your account and licence data remain available until the licence expires or until you request a refund which will terminate the licence.
Will I get a refund?
ESET web purchases (eStore)
- ESET provides a 30-day return policy from purchase: if you are not 100% satisfied you may request a full refund.
- If a refund is granted the licence ceases immediately upon request and refund processing.
- For annual auto-renewals, a 30-day cooling-off period applies from the date each annual payment is charged; refunds are only available within that window.
Store purchases and activation failures
- Purchases made through Apple App Store or Google Play are subject to Apple/Google refund processes; ESET cannot directly issue those refunds.
- If activation of ESET Mobile Security from Google Play fails, you are eligible for a full refund via Google Play within 30 days of purchase.
- Refunds requested under Singapore terms are typically processed within 14 days and returned by the original payment method.
Eset plans and pricing
Pricing notes
Prices below are taken from the verified ESET Singapore e-store crawl and are inclusive of GST as displayed. Features are summarised from product descriptions.
How to read this table
The table lists plan name, local price, billing period and a short features summary. Use the plan name to locate the matching product on the ESET e-store when managing subscriptions.
| Plan | Price | Period | Features |
|---|---|---|---|
| ESET NOD32 Antivirus - 1 Year, 1 Device | S$79.00 | 1 year | Basic antivirus protection, multi-layered antimalware |
| ESET NOD32 Antivirus - 2 Years, 1 Device | S$158.00 | 2 years | Basic antivirus protection, multi-layered antimalware |
| ESET NOD32 Antivirus - 3 Years, 1 Device | S$237.00 | 3 years | Basic antivirus protection, multi-layered antimalware |
| ESET Home Security Essential - 1 Year, 1 Device | S$48.00 | 1 year | Antivirus, webcam protection, safer online banking, home Wi‑Fi router security |
| ESET Home Security Essential - 2 Years, 1 Device | S$97.00 | 2 years | Antivirus, webcam protection, safer online banking, home Wi‑Fi router security |
| ESET Home Security Essential - 3 Years, 1 Device | S$146.00 | 3 years | Antivirus, webcam protection, safer online banking, home Wi‑Fi router security |
| ESET Mobile Security - 1 Year, 1 Device | S$38.00 | 1 year | Anti‑malware, anti‑phishing, Pro‑Active Anti‑Theft, SMS & Call filter |
| ESET Mobile Security - 2 Years, 1 Device | S$77.00 | 2 years | Anti‑malware, anti‑phishing, Pro‑Active Anti‑Theft, SMS & Call filter |
| ESET Mobile Security - 3 Years, 1 Device | S$116.00 | 3 years | Anti‑malware, anti‑phishing, Pro‑Active Anti‑Theft, SMS & Call filter |
Your consumer rights in Singapore
30-day return and cooling-off
- Consumer customers in Singapore can cancel within 30 days of purchase for a full refund under ESET’s policy.
- For annual auto-renewals, a 30-day cooling-off period applies from the date of the renewal charge for refund eligibility.
- Refunds are typically processed within 14 days and returned by the original payment method.
Major failures and limitations
- You may be entitled to cancel or receive a pro‑rated refund for major failures notified within 30 days of purchase.
- No refund is generally available if you cancel after the 30-day purchase or renewal window; the subscription will remain active until expiry.
- ESET’s 30-day return policy is more generous than the typical statutory 14-day rights and supersedes those basic terms for qualifying purchases.
Official policy links
See ESET’s official Singapore terms and return policy for full details and exact procedures.
ESET Singapore - Terms of Service
ESET Singapore - Return Policy
Customer experiences
Positive feedback
- Users praise ease of use, quick installation, frequent updates and light system impact.
- Award recognition and high recommendation rates are reported in regional awards and review summaries.
Common complaints
- Some users report inconsistent customer support experiences and difficulties managing multiple devices.
- There are occasional reports of activation or installer errors and limitations with handling certain compressed files.
Documentation checklist
Before you cancel
- Order number or transaction ID from the purchase receipt.
- Activation key or ESET account email and password.
- Device list showing where the licence is installed (if applicable).
If requesting a refund
- Proof of purchase (payment receipt, credit card statement, or order confirmation).
- Brief description of the reason for refund and any error messages or screenshots if activation failed.
- Preferred refund method and contact details for follow-up.
Common mistakes
Mistakes when cancelling
Many customers try to cancel an Apple or Google store purchase via ESET support. App Store and Google Play purchases must be cancelled and refunded through the respective store.
Another common error is toggling settings without confirming the change; always check your subscription status after cancelling auto-renewal.
Mistakes with refunds
Waiting beyond the 30-day purchase or renewal window is a frequent mistake; refunds are generally not available after that period.
Not keeping the order receipt or activation key can delay or prevent successful refund processing - keep documentation ready.
Comparative recap
How to compare cancellation routes
The table below compares the three main purchase/cancellation routes: App Store, Google Play and ESET Web. Use it to pick the correct cancellation and refund path.
Quick summary
Choose the row matching how you bought ESET and follow the indicated steps for cancellation and refund enquiries.
| Purchase channel | Cancellation method | Who handles refunds | Refund window | Licence after cancellation |
|---|---|---|---|---|
| App Store (iOS) | Cancel via iOS Settings → Apple ID → Subscriptions | Apple handles refunds and cancellations | Subject to Apple refund rules (contact Apple Support) | Depends on Apple; ESET cannot cancel on your behalf |
| Google Play (Android) | Cancel via Google Play Store → Menu → Subscriptions | Google Play handles refunds and cancellations | Google Play may allow refunds; activation failures eligible within 30 days | Depends on Google Play; ESET cannot cancel Google Play subscriptions for you |
| ESET Web (eStore / ESET Home) | Log in to ESET account → Subscription Management → turn off Auto‑Renew | ESET processes refunds for direct web purchases | 30-day return from purchase; 30-day cooling-off for annual renewals | Licence remains active until expiry unless refunded (refund ends licence immediately) |
After cancelling
What to do next
- Confirm subscription status in your ESET account or in the App/Play store subscriptions panel.
- Keep receipts and order IDs until the refund or expiry is confirmed.
- Install alternative protection if your licence will expire and you still need coverage.
Support and official links
For policy details and return procedures use the official ESET Singapore pages below. For Google Play activation issues see ESET support guidance.
ESET Singapore - Return Policy
ESET Singapore - Terms of Service
ESET Support - Google Play activation issues
Address
Registered address
ESET Asia Pte. Ltd., 3 Anson Road, #12‑01/02 Springleaf Tower, Singapore 079909.
Contact notes
This address is the primary contact for consumer contract matters in Singapore. For online cancellations and refunds use the links and account management tools above.