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Cancellation service #1 in Singapore
Labvpn is a subscription-based VPN service that encrypts internet traffic and masks IP addresses to improve privacy and access geo-restricted content.
The service offers tiered plans with different speeds, user counts, and OpenVPN support as part of its subscription model.
Subscriptions are managed through the app stores (Apple App Store, Google Play) or directly via the website, depending on how you subscribed.
Terms, renewals, and refund rules are set in LabVPN's terms of service. See the official terms for details.
Cancelling stops future renewals but does not immediately terminate access in most cases.
Your subscription typically remains active until the end of the already-paid term.
Automatic renewals will cease once cancellation has been processed before the next billing date.
Account data and settings are maintained according to LabVPN policies; check the terms for retention specifics: LabVPN Terms.
Payments for subscriptions are non-refundable. LabVPN does not provide partial refunds or credits for unused periods.
This no-refund policy applies to global users unless a specific statutory right applies.
There is no general 14-day refund period for users outside the EU/UK. Users in the EU or UK may have a statutory right to cancel within 14 days and receive a refund (minus any used portion).
If eligible under EU/UK rules, contact support as specified in the terms or email the address provided by LabVPN: [email protected].
Official prices are listed in Euro on LabVPN's site. Below are the plan names, approximate Singapore-dollar price placeholders, periods, and key features as recorded in official data.
Approximate SGD pricing requires conversion and may vary by store, taxes, or rounding.
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter | approximately S$XX.XX* per period | Monthly / Quarterly / Semi-Annual / Annual | Speed 100 Mbit, Shared IP, up to 3 users, OpenVPN |
| Standart | approximately S$XX.XX* per period | Monthly / Quarterly / Semi-Annual / Annual | Speed 500 Mbit, Shared IP, up to 5 users, OpenVPN |
| Premium | approximately S$XX.XX* per period | Monthly / Quarterly / Semi-Annual / Annual | Speed 1 Gbit, Shared IP, up to 10 users, OpenVPN |
Users in Singapore are not covered by the EU/UK 14-day statutory right of withdrawal; the LabVPN terms' no-refund policy applies to Singapore customers.
Cancellation and refunds for Singapore customers must follow the contract terms agreed at signup.
Singapore law (e.g., Consumer Protection (Fair Trading) Act) offers protections against unfair contract terms and misleading practices.
Such statutory rights are not overridden by contract terms, but enforcement and remedies depend on specifics and may require legal or regulator assistance.
There are no verified public customer reviews included in the official terms source used for this guide.
Independent reviews or app-store ratings may exist but were not available in the verified source for this document.
Users of VPN services typically praise speed and ease of use, and complain about billing or refund issues when expectations are unclear.
With LabVPN specifically, the main policy-related friction tends to be around the stated non-refundable subscription terms and store-based cancellations.
Many users forget the 24-hour window and cancel too late; the subscription then renews automatically.
Another mistake is deleting the app but not cancelling the subscription at the store level; the billing continues until store cancellation.
Expecting a refund in Singapore despite the clear "no refunds" policy leads to disappointment.
Not saving receipts or confirmation emails makes disputes harder to resolve with app stores or support.
| Plan | Price | Period | Key limits/features |
|---|---|---|---|
| Starter | approximately S$XX.XX* per period | Monthly / Quarterly / Semi-Annual / Annual | 100 Mbit, Shared IP, up to 3 users, OpenVPN |
| Standart | approximately S$XX.XX* per period | Monthly / Quarterly / Semi-Annual / Annual | 500 Mbit, Shared IP, up to 5 users, OpenVPN |
| Premium | approximately S$XX.XX* per period | Monthly / Quarterly / Semi-Annual / Annual | 1 Gbit, Shared IP, up to 10 users, OpenVPN |
Keep confirmation of cancellation and check that automatic renewal is disabled in the store or account settings.
Monitor your bank or app-store payment method for any unexpected charges after cancellation.
Refer to LabVPN's official terms for the definitive policy statements: LabVPN Terms.
If you are in the EU/UK and believe you qualify for a statutory refund, follow the contacts specified in the terms or use the provided support email: [email protected].
LabVPN's primary address listed in the provided context is:
500 Yale Ave N, Seattle, Washington, 98109 US
For cancellations linked to app stores, use the Apple or Google Play subscription settings in your device account.
For web subscriptions or account-specific queries, consult the LabVPN terms or contact support as shown in those terms: LabVPN Terms.
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Written by Karthik Ho
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.