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Cancellation service #1 in Singapore
LetsVPN is a subscription-based VPN service that encrypts internet traffic and masks IP addresses to help users browse privately and access geo-restricted content.
The service is available on mobile and desktop platforms and is sold through its website and major app stores.
Common uses include secure browsing, basic streaming and bypassing regional restrictions, especially on mobile devices.
Feature sets and limits (device count, server selection) depend on the plan and platform used to purchase the subscription.
When you cancel an active subscription, access typically continues until the end of the paid billing period.
Auto-renewal is stopped so you are not charged again after the period ends.
Canceling does not necessarily delete your account or stored settings; account data may remain unless you request deletion.
If you want account removal, contact LetsVPN support and keep records of any deletion requests.
LetsVPN’s stated position is that once a virtual product is sold, the company does not accept unreasonable refunds.
There is no public indication of an automatic 14-day statutory refund in their terms for direct purchases.
Pricing and plan details change over time; always check LetsVPN’s official site or the app listing for current rates.
Do not rely on third-party summaries for final pricing - confirm at the point of purchase.
Plans may be offered as monthly or yearly; some direct purchases are prepaid and non-recurring.
If you purchased through a store (App Store / Google Play) the store’s billing terms apply.
Under Singapore law (Sale of Goods Act and Consumer Protection (Fair Trading) Act), virtual services are not automatically refundable unless defective or misrepresented.
There is no guaranteed 14-day cancellation for digital goods unless the provider states one.
Some users report stable connections and satisfactory performance for basic streaming and browsing, notably on mobile devices.
App-store reviews include comments like "It works well" and reports of successful use in restrictive network environments.
Other users describe abrupt account suspension, limited refunds, forced upgrades and poor support responsiveness.
Online review platforms show mixed to negative ratings for refunds and customer service; see user reviews on Trustpilot: LetsVPN on Trustpilot.
Many users try to cancel via the LetsVPN website when the subscription was bought through the App Store or Google Play.
Always cancel via the store that billed you to stop auto-renewals effectively.
Failing to keep receipts, transaction records or screenshots weakens refund or dispute claims.
Delay in contacting support or requesting refunds can reduce chances of a favorable outcome.
The table below compares common cancellation routes, likely refund outcomes and access after cancellation.
| Method | Period | Refund likelihood | Access after cancel |
|---|---|---|---|
| Apple App Store | monthly / annual | Request via Apple; platform decides | Access until end of billing period |
| Google Play Store | monthly / annual | Request via Google Play; platform decides | Access until end of billing period |
| Direct website purchase | monthly / annual | Unlikely; LetsVPN states virtual sales are generally non-refundable | Service ends at expiry (no active cancel button) |
| Registered letter / formal notice | monthly / annual | Used for documentation; not a guaranteed refund method | Stops renewals where applicable; access depends on billing |
Keep an eye on your payment method for any unexpected charges after cancellation; retain all account and transaction records.
If you requested a refund, monitor the refund status through the original payment channel or store.
For formal registered mail or documented cancellation, send correspondence to:
LetsGo Network Inc, 600‑675 Cochrane Dr., East Tower, Markham, Ontario L3R 0B8, Canada
Send a registered or certified letter and keep the postal receipt and tracking number as proof of delivery.
Include account details, purchase date and a clear statement of the cancellation or refund request in your letter.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.