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Cancel LIFELOCK
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Lifelock service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lifelock: Easy Method
What is Lifelock
Overview
LifeLock (part of Norton) is an identity theft protection service that monitors personal data, alerts users to suspicious activity, and offers recovery support and remediation assistance.
The service combines monitoring across credit, dark-web and identity data with restoration services and potential reimbursement protections where offered by the plan.
Core services
Core features typically include identity monitoring alerts, recovery assistance, and insurance or reimbursement limits for covered losses depending on the plan.
LifeLock is sold as a subscription product and is managed through Norton/LifeLock account portals or via third-party platforms such as the App Store or Google Play.
How to cancel Lifelock
Direct purchases (Web / Norton / LifeLock)
- Sign in to your Norton/LifeLock account or visit Member Services & Support on the official site.
- Locate subscription or membership settings and select the option to cancel or turn off auto-renewal.
- Confirm cancellation; cancellation typically stops auto-renewal but your service continues until the end of the current paid term.
Third-party purchases (App Store, Google Play, reseller)
- If you purchased via a third party (App Store, Google Play, employer or reseller), cancel through that original platform.
- LifeLock cannot cancel or issue refunds for purchases made through third parties; use the App Store or Google Play subscription management pages.
- Keep a copy of the cancellation confirmation from the third party for your records.
What happens when you cancel
Service access
When you cancel a direct subscription, auto-renewal is stopped but the service remains active until the end of your current paid billing period.
For third-party cancellations, the effective date depends on the third party’s policies and the platform’s subscription cycle.
Account and data
Your account and historical alerts or restoration records are retained per LifeLock/Norton terms and privacy policy; specific retention details are governed by their policies.
If you plan to close the account entirely, request account closure or data deletion through Member Services and retain copies of important records first.
Will I get a refund?
Direct purchases (Norton / LifeLock)
- Annual memberships purchased or renewed directly: eligible for a refund if requested within 60 days of purchase or renewal.
- Monthly memberships purchased directly: eligible for a refund if requested within 14 days of purchase or renewal.
- Submit refund requests via Member Services & Support or the account portal; eligibility follows the stated windows.
Third-party purchases
- Refunds for purchases made through third parties (App Store, Google Play, resellers) are governed by the third party’s policies.
- LifeLock cannot process refunds for third-party purchases; contact the store or vendor where you bought the subscription.
Lifelock plans and pricing
Where to check pricing
Official plan names, features and current pricing are listed on LifeLock’s official product pages. Always check the provider’s site for the most accurate information.
For official details, see the Norton LifeLock product page: lifelock.norton.com/products.
Currency and local pricing note
LifeLock presents pricing in USD on its official site. Local pricing in SGD may not be published and can vary by platform or reseller.
Do not rely on approximate conversions for billing disputes; use the official billing documentation provided at purchase.
Your consumer rights in Singapore
Local company and governing law
LifeLock operates in Singapore through NortonLifeLock Singapore Pte. Ltd. and its terms reference Singapore law for governing terms and disputes.
Disputes may be resolved in Singapore courts or by arbitration as set out in the local agreement and terms of service.
Refund and cancellation rights
- Direct annual purchases: 60-day money-back window for eligible refunds.
- Direct monthly purchases: 14-day refund window for eligible refunds.
- Third-party purchases: follow the third party’s refund rules; LifeLock’s direct refund policy may not apply.
Customer experiences
Positive feedback
Many users report that LifeLock provides strong identity monitoring and peace of mind, with some long-term members describing significant value from restoration assistance.
Positive points often cited include timely alerts, comprehensive monitoring, and the reassurance of remediation support.
Negative feedback
Common complaints include difficulty cancelling, confusing UI, long wait times for support, and stalled or delayed refunds in some cases.
Singapore-specific reports mention unexpected renewals, billing confusion, and challenges resolving refund requests via chat or vendor billing channels.
Documentation checklist
Purchase and account details
- Account email and username used to sign up.
- Order number, invoice, or transaction ID from purchase confirmation.
- Purchase or renewal date and the payment method used.
Evidence & communication
- Screenshots of subscription settings, receipts, or renewal notifications.
- Chat transcripts, support ticket numbers, and any cancellation confirmations.
- If purchased via third party: proof of purchase from the App Store / Google Play or reseller receipt.
Common mistakes
Canceling through the wrong channel
A frequent mistake is trying to cancel a third-party purchase through LifeLock instead of through the original store (App Store, Google Play or reseller).
This can delay resolution and prevent refunds because the third party controls billing for those purchases.
Missing refund windows and not saving proof
Another common error is not requesting refunds within the 60-day or 14-day windows for direct purchases, or failing to keep receipts and confirmation screenshots.
Always save confirmation emails, order numbers and any chat or support references to support refund claims.
Comparative recap
Quick comparison
The table below summarizes cancellation method, refund windows and responsibilities for direct vs third-party purchases.
| Feature | (Period) | Direct purchase (Norton/LifeLock) | Third-party purchase (App Store / Google Play / Reseller) |
|---|---|---|---|
| Cancellation method | - | Via Norton/LifeLock account portal or Member Services & Support | Via the original third-party platform (App Store, Google Play, reseller) |
| Refund window | annual / monthly | Annual: 60 days; Monthly: 14 days (direct purchases) | Determined by the third party’s refund policy |
| Service after cancellation | - | Service continues until end of current paid term | Subject to the third party’s subscription cycle |
| Who handles refunds | - | LifeLock/Norton handles refunds for eligible direct purchases | Third party (App Store / Google Play / reseller) handles refunds |
After cancelling
Follow-up steps
Keep your cancellation confirmation and monitor bank or card statements for any unexpected charges in the next billing cycle.
If you believe a refund is due and it does not appear, contact Member Services with your documentation or contact the third-party vendor if applicable.
Helpful links
Official product and support information: LifeLock / Norton products
Independent overview and reviews: SafeHome review of LifeLock
Address
Singapore address
NortonLifeLock Singapore Pte. Ltd., 38 Beach Road, #23‑11, South Beach Tower, Singapore 189767.
This address is used for local corporate notices and referenced in local terms and legal documentation.
Corporate contact note
For account actions, cancellations, refunds or legal queries follow Member Services procedures first and provide the documentation checklist items noted above.
Terms of service reference Singapore law for governing disputes and set out options for courts or arbitration in the local agreement.