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I hereby notify you of my decision to terminate the contract relating to the Mozilla service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mozilla: Step-by-Step Guide
What is Mozilla
Overview
Mozilla is the organisation behind Firefox and related privacy and security services, including Mozilla VPN. It provides subscription services to add privacy protections and device coverage.
Service model
Subscriptions are managed either directly through Mozilla's website or via app stores (Apple App Store or Google Play). Terms for subscriptions and cancellations are set in Mozilla's Subscription Services terms.
How to cancel Mozilla
Cancel a web (Mozilla website) subscription
- Log into your Mozilla account at Mozilla's site.
- Go to "Subscriptions & Payments" in your account settings.
- Click "Cancel" next to the subscription you want to stop, or use the "Cancel Subscription" link in any billing email you received.
Cancel an App Store or Google Play subscription
- Open the Apple App Store or Google Play Store on the device you used to subscribe.
- Go to the store’s subscriptions management interface and cancel from there.
- Mozilla does not process in-app cancellations; you must use the store that billed you.
What happens when you cancel
Auto-renewal and access
When you cancel a subscription purchased on the web, auto-renewal stops immediately. You retain access to paid features until the end of your current billing cycle.
Account and data
Your Mozilla account remains active unless you choose to delete it. Data handling and retention follow Mozilla's policies and the Subscription Services terms.
Will I get a refund?
Web subscriptions (Mozilla website)
- Mozilla offers a 30-day refund for first-time web subscriptions if you cancel within the first 30 days of the subscription term.
- This 30-day offer is separate from any legal consumer rights you may have.
App Store and Google Play purchases
- Refunds for purchases made through the Apple App Store or Google Play Store are handled by Apple or Google under their policies.
- If you need a refund for an in-app purchase, follow the refund process of the store that billed you.
Mozilla plans and pricing
Current plans
Below are the pricing items available in the verified data. Actual charges in SGD will depend on exchange rates and any store-specific pricing.
Notes on regional pricing
No official Singapore-specific prices were found in the verified sources. App stores may apply regional pricing and fees.
| Plan | Price | Period | Features |
|---|---|---|---|
| Mozilla VPN - Monthly | US$9.99 | Monthly | VPN access via Mullvad network, up to 5 devices, 30-day money-back guarantee |
| Mozilla VPN - Annual | US$4.99/month (billed US$59.88/year) | Annual | Same features as monthly, overall ~50% discount |
Your consumer rights in Singapore
General rights
Mozilla states its 30-day web refund offer is in addition to any applicable consumer rights and does not affect your legal rights under Singapore law.
App store purchases
For purchases via Apple or Google, your rights (such as refunds for defective service) are governed by Apple or Google’s terms and the consumer protections that apply in Singapore.
Customer experiences
Positive feedback
- Some users praise Mozilla support as "simply superb" and express long-standing appreciation for Firefox and Mozilla Foundation work.
Negative feedback
- Reported issues include VPN problems on macOS with allegedly slow or absent support despite a 30-day money-back guarantee.
- Complaints also mention difficulties with account recovery when two-factor issues arise, and frustration over repetitive donation emails.
Documentation checklist
What to gather before you cancel
- Account email associated with the subscription.
- Order number or transaction ID from your billing email or receipt.
- Date of purchase and the billing cycle details.
Optional supporting items
- Screenshot of billing or subscription page (if available).
- Any correspondence with Mozilla or the app store about the issue or refund request.
Common mistakes
Canceling in the wrong place
Many users try to cancel via Mozilla when the subscription was billed through the App Store or Google Play. If you subscribed through a store, you must cancel there.
Expecting immediate access loss or instant refunds
Some users expect service to stop immediately after cancelling; web subscriptions continue until the end of the paid billing cycle. Refunds (where applicable) follow the refund rules and may take time.
Comparative recap
Quick comparison
The table below summarizes the main differences between web-managed subscriptions and store-managed subscriptions.
Key takeaway
If you want Mozilla to process a cancellation or refund directly, purchase on the web. For in-app purchases, use the store that billed you.
| Platform | How to cancel | Refund handling | Effect on access |
|---|---|---|---|
| Web (Mozilla website) | Cancel in your Mozilla account under Subscriptions & Payments or via billing email link | 30-day refund for first subscription term if canceled within 30 days (web only) | Auto-renewal stops; access continues until end of current billing cycle |
| App Store / Google Play | Cancel via the Apple App Store or Google Play subscriptions interface | Refunds handled by Apple or Google according to their policies | Follow store-specific rules; Mozilla cannot directly process in-app cancellations |
After cancelling
Follow-up actions
Keep a copy of your cancellation confirmation email or screenshot of the cancelled subscription status for your records.
Where to find official terms
Refer to Mozilla's Subscription Services terms for full details on cancellations, refunds, and obligations:
Mozilla Subscription Services terms
Address
Mailing address for notices
Mozilla Corporation, Attn: Mozilla - Legal Notices, 149 New Montgomery Street, 4th Floor, San Francisco, CA 94105
Use for formal correspondence
If you prefer to send a written cancellation or legal notice by post, use the address above and include your account details and proof of purchase.