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Cancel PROTON VPN
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I hereby notify you of my decision to terminate the contract relating to the Proton Vpn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Proton Vpn: Easy Method
What is Proton Vpn
Overview
Proton VPN is a subscription-based virtual private network service that encrypts your internet connection and routes traffic through secure servers. It is designed to improve privacy, security, and access to region-restricted content.
The service is offered by Proton AG (Geneva) and is available on desktop and mobile platforms, with free and paid plans depending on features and speed.
Privacy & Security
Proton VPN emphasizes privacy, open-source clients, and strong encryption to protect user data in transit. Its policies and legal terms describe how refunds and support are handled.
For official legal details and terms, consult Proton’s published terms of service.
How to cancel Proton Vpn
Web (direct purchase via Proton)
- Sign in to your Proton account on the Proton website or app account area.
- Navigate to Subscription or Billing in your account dashboard.
- Choose Cancel subscription, select a reason if asked, and submit the cancellation.
- You will retain access until the end of the paid billing period.
iOS (App Store)
- Open iOS Settings on your iPhone or iPad and tap your Apple ID.
- Tap Subscriptions, select Proton VPN, then tap Cancel Subscription.
- Access continues until the subscription expiry date managed by Apple.
- App listing (Singapore): Proton VPN on the App Store.
Android (Google Play)
- Open the Google Play app and tap your account avatar.
- Go to Subscriptions, select Proton VPN, then tap Cancel.
- Access continues until the end of the current billing term as shown in Google Play.
What happens when you cancel
Access and renewal
When you cancel a paid subscription, you typically keep access to paid features until the end of the current billing period. Auto‑renewal is stopped so you are not charged at the next cycle.
For purchases made through app stores, the store’s billing system controls access and expiry dates.
Account data and settings
Canceling a subscription does not necessarily delete your Proton account or stored settings. Account data retention is subject to Proton’s policies and terms.
If you want account deletion, request it separately via Proton support or in-account settings according to their procedures.
Will I get a refund?
Direct purchases (web or official apps)
- Proton’s policy provides a 30-day money-back guarantee for direct purchases made via Proton’s website or official apps.
- Within 30 days of purchase you may be eligible for a full or prorated refund of unused days; request both cancellation and refund within that window.
- Refunds exclude certain payment methods (for example, cash or bank transfers) and are limited to one refund per user.
- Refer to Proton’s legal terms for full conditions: Proton legal terms.
App Store and Google Play purchases
- For App Store purchases you must cancel through Apple and request refunds via Apple’s refund process; Proton cannot directly issue App Store refunds.
- For Google Play purchases cancel via Google Play; refunds follow Google Play policies. In some cases Proton support can advise, but Play Store rules apply.
- Refund processing for direct web/app purchases may take about 30 days after approval.
Proton Vpn plans and pricing
Where to check current prices
Proton’s plans and prices are updated regularly. Always verify the latest plan details and pricing on Proton’s official channels before purchasing or cancelling.
Check Proton’s official pages or the app store listings for current pricing and promotional offers.
Note on regional and promotional pricing
Prices, taxes, and promotions can vary by region and by store (web, App Store, Play Store). Do not rely on remembered prices - confirm them in your account or the store at the time of purchase.
Your consumer rights in Singapore
Cooling-off and distance sales
Singapore may provide a 14-day cooling-off period for certain distance sales, but applicability to digital services can vary. Statutory consumer rights depend on the transaction type and seller terms.
Because Proton’s published policy offers a 30-day money-back guarantee for direct purchases, contact Proton support for jurisdiction-specific questions.
Limitations and exceptions
- Proton’s policy disclaims refunds for certain payment methods (for example, cash or bank transfer).
- Refunds are limited to one per user under Proton’s terms; read the full terms for exclusions and definitions.
- For policy details, see Proton’s terms: Proton legal terms.
Customer experiences
Positive feedback
Many users praise Proton VPN’s privacy focus, strong encryption, and the reliability of the free tier over time. Editorial reviews often highlight transparency and open-source clients.
For editorial commentary, see a review by Wired: Wired review.
Negative feedback
Some users report connection problems, inconsistent speeds on particular servers, or dissatisfaction with customer support response times. These issues appear in user review sites and forums.
For user reviews and common complaints, see community feedback: Trustpilot Proton VPN reviews.
Documentation checklist
What to prepare before contacting support
- Account email address used for the subscription.
- Order ID, transaction ID, or receipt (from web, Apple, or Google Play).
- Purchase date and payment method used.
Helpful supporting items
- Screenshots of subscription status, billing page, or error messages.
- Reason for cancellation and any troubleshooting steps you already tried.
- Support ticket numbers if you previously contacted Proton support.
Common mistakes
Cancelling in the wrong place
A frequent mistake is cancelling in the Proton account when the subscription was purchased via an app store (or vice versa). The purchase platform controls billing and refunds.
Always confirm where the subscription was purchased (Proton website, Apple ID, or Google Play) before attempting cancellation or refunds.
Missing the refund window
Another common issue is requesting refunds after the 30-day guarantee for direct purchases or after the app store’s refund window. Refund eligibility is time-limited.
If you miss the window, you may still contact support for help, but refunds are not guaranteed beyond stated policy limits.
Comparative recap
| Method | How to cancel | Refund eligibility | Access after cancel | Notes |
|---|---|---|---|---|
| Web (direct purchase) | Account dashboard → Subscription → Cancel | Within 30 days: full or prorated (subject to terms) | Until end of current billing period | Proton handles refunds; see legal terms |
| iOS (App Store) | Apple ID settings → Subscriptions → Cancel | Request refund via Apple (Proton cannot issue App Store refunds) | Until expiry date set by Apple | Use Apple’s refund process for App Store purchases |
| Android (Google Play) | Google Play app → Subscriptions → Cancel | Follow Google Play refund policies; Proton may advise per Play rules | Until end of current Play billing term | Google Play controls refunds and billing |
After cancelling
Re-subscribing or changing plans
You can re-subscribe or upgrade later through the same channel you used to purchase. Re-activation and billing follow the chosen purchase platform’s procedures.
Keep your account email and any receipts to make re-subscription smoother.
Where to find help and official information
For terms and refund policy details, consult Proton’s legal terms: Proton legal terms.
For App Store issues, use Apple’s support mechanisms and the App Store listing: Proton VPN on the App Store.
For assistance with cancellation services, you can also consult third-party resources that explain distance‑sale rights: Postclic cancellation guidance.
Address
Corporate address
Proton AG (headquarters): Route de la Galaise 32, 1228 Plan‑les‑Ouates, Geneva, Switzerland.
Support and contact note
Proton directs users to cancel via the website or the app store used to make the purchase; the corporate address is for correspondence and not for subscription cancellations.
For policy details and legal information, see Proton’s terms: Proton legal terms.