Cancellation Metrofax: Simple Process

What is MetroFax

Overview

MetroFax is an online fax service that lets users send and receive faxes via the web and email without a physical fax machine.

Who uses it

It is commonly used by small businesses and professionals who need occasional or regular faxing integrated with email and cloud workflows.

How to cancel MetroFax

Cancel online (recommended)

• Log into your MetroFax account.
• Go to Account Details → Billing tab → click “Cancel My Account.”
• Cancellation takes effect at the end of the current billing cycle; trial cancellations are immediate.
• Official online cancel page: Cancel my account page.

Other cancellation options

• Live chat: Use the site’s “Chat With Us” live chat (available 24/7). Provide your account number and request cancellation.
• Email: Send a cancellation request to [email protected] including full name, account number, and account email, and state you want to cancel.
• Phone: MetroFax’s official guidance does not support cancellation by phone; rely on web, chat, or email instead.

What happens when you cancel

Access and service

When you cancel, service typically continues until the end of your current paid billing cycle unless you are on a trial, which ends immediately on cancellation.

Data and messages

Your account data and fax history may become inaccessible after cancellation. If you need records, download them before you cancel.

Will I get a refund?

Official MetroFax policy

MetroFax Terms of Service state that activation fees and prepaid usage credit are non-refundable regardless of when you cancel.

Unused prepaid balances are forfeited on cancellation or after long periods of inactivity per the Terms of Service.

Exceptions and local rights

• MetroFax does not publish a statutory cooling-off or refund-rights period on its terms: Terms of Service.
• If you believe local consumer law provides a refund right, keep records and seek local guidance (see South Africa consumer rights section below).

MetroFax plans and pricing

Pricing availability

No MetroFax pricing is available in South African Rand (ZAR) on MetroFax’s official site for 2024 - 2025.

How to obtain price details

Official MetroFax pricing is listed in USD on its site. Contact MetroFax via your account or support channels for regional or invoice details.

Your consumer rights in South Africa

Relevant law

Under South African consumer law, some distance or electronic contracts may carry a short cooling-off right (commonly seven days) for certain purchases.

How this applies to MetroFax

• MetroFax’s global Terms of Service declare fees non-refundable, which may conflict with statutory rights under South African law.
• If you are in South Africa and believe you have statutory rights, gather evidence and seek guidance from local consumer-protection channels before or after cancelling.

Customer experiences

Positive feedback

Many users report helpful, responsive support via chat or email and stable service when active. Long-term users sometimes cite good reliability at low cost.

Negative feedback

There are multiple reports of difficulty cancelling, continued billing after cancellation, and problems obtaining refunds or clear responses from support.

Documentation checklist

What to include when you cancel

• Full name as on account
• Account number
• Account email address
• Clear statement that you request cancellation and the desired effective date

Supporting evidence to keep

• Confirmation screenshots or chat transcripts showing cancellation
• Billing statements showing charges you dispute
• Copies of any email correspondence with support

Common mistakes

Assuming phone cancellation works

Many customers expect to cancel by phone; MetroFax does not officially support phone cancellations, so relying on phone calls can delay the process.

Not saving confirmation

Failing to save cancellation confirmation or chat transcripts often leads to disputes over continued billing. Always save written confirmation and timestamps.

Comparative recap

How methods compare

This table summarises available cancellation methods, typical processing, and practical notes to help you choose the best route.

Quick decision guide

After cancelling

Immediately after

Save any remaining fax records you need because access may be removed after cancellation or at the end of the billing period.

If you are billed after cancellation

• Contact support via chat or email and provide your cancellation confirmation.
• If unresolved, consider raising a dispute with your payment provider and keep all documentation.
• Refer to MetroFax Terms: Terms of Service.

Address

Corporate address

MetroFax corporate address (for reference): 700 S. Flower St., 15th Floor, Los Angeles, California 90017, United States.

Contact for cancellations and support

Use your MetroFax account cancel flow or the site chat first. For written requests, email [email protected] and include the account details listed in the documentation checklist.