Postclic premium unlimited: promotional offer at R 18,05 for 48h, then R 982,94 per month without commitment
Cancellation service #1 in South Africa
Cancellation Yell: Simple Process
What is Yell
Overview
Yell is a digital marketing and directory service that offers businesses online advertising, websites, listings, reputation tools and paid channels to attract customers.
It operates on subscription contracts with different product types and minimum terms depending on the service purchased.
Main services
Typical services include Listings, Websites, Reputation Manager, Stores, Videos, PPC and Social advertising, and managed performance packages.
Service availability and contract terms vary by product and region; confirm details in your contract or with Customer Care.
How to cancel Yell
General cancellation steps
- Check your contract for the minimum term and renewal date.
- Contact Yell Customer Care to request cancellation once the minimum term has passed: 0800 555 444.
- Request written confirmation of the cancellation and any outstanding balance or final invoice.
Channel-specific actions
- Web support: Use the Yell support guidance for when contracts can be cancelled - see When can I cancel my Yell contract?.
- Yell Reviews account: To close a Reviews account (deleting published reviews irreversibly), contact Customer Care via live message or phone and follow the steps in How do I close my Yell Reviews account?.
- App Store / Google Play: If purchased via Apple App Store or Google Play, cancel the subscription in the respective store as well (store policies apply). See third‑party guidance: Cancel Yell (app store purchases).
What happens when you cancel
Access and service
After cancellation is confirmed, your paid service will stop at the end of the paid period or as stated in your contract.
Some features (listings, websites, reputation tools) may be removed or disabled when the service ends.
Renewal and billing
Automatic renewals usually stop after the contract term ends if cancellation is processed correctly; obtain written confirmation to avoid continued billing.
If you used an app store subscription, cancellation in the store is required to stop platform-managed renewals.
Will I get a refund?
General refund policy
Yell does not publicly specify a general 14‑day cooling-off period or guaranteed refunds for its services.
Refunds are not guaranteed and are considered on a case-by-case basis (for example billing errors or goodwill adjustments).
Exceptions and app store purchases
- If your subscription was purchased via Apple App Store or Google Play, refunds and cancellations are handled according to those platforms' policies.
- For disputed or continuing charges after cancellation, you may raise the issue with your bank or card issuer if necessary; see guidance on dispute routes: Dispute and refund notes.
Yell plans and pricing
Pricing availability
Public, fixed pricing is not provided in the verified sources for South Africa.
Yell typically sells services via bespoke contracts, so pricing often requires direct contact or a quote.
Contact for a quote
Contact Yell Customer Care or your sales representative to obtain accurate, current pricing for the product you use.
| Plan | 期間 | Price |
|---|---|---|
| Listings / Websites / Reputation / Stores / Videos | Typically 12 months | Contact for pricing |
| Smart Performance / PPC / Display / Social | Typically 6 months | Contact for pricing |
| PPC Premium | Typically 4 months | Contact for pricing |
Your consumer rights in South Africa
General protections
South African consumers are protected by the Consumer Protection Act (CPA), which requires fair, good quality and reasonably priced services.
The CPA also requires transparent contract terms and clear disclosure of fees and renewal conditions.
Dispute and enforcement options
- If billing or contract terms are unclear or you are billed after cancellation, raise the issue with Yell first and request written resolution.
- If unresolved, you may escalate to your bank/card issuer for a dispute, or file a complaint with the National Consumer Commission or other local consumer protection bodies.
Customer experiences
Positive feedback
Many users report professional and helpful onboarding, friendly support and clear explanations from Yell staff.
See recent customer testimonials and ratings for context: Yell on Trustpilot.
Negative feedback and common issues
Some customers report delays in website delivery, lower-than-expected lead volumes, and difficulties cancelling when invoices or contract obligations remain.
Other complaints include perceived unmet SEO promises and instances of continued billing; read aggregated reviews: Yell on Sitejabber.
Documentation checklist
Before you contact Customer Care
- Contract or service agreement (showing start date and minimum term).
- Recent invoices and payment receipts.
- Account ID, business name, and contact details used on the account.
During and after cancellation
- Record dates and names of representatives you speak with.
- Keep written confirmation of cancellation and any final statements from Yell.
Common mistakes
Missing the minimum term
Example: Assuming you can cancel immediately without checking the contract minimum term can lead to unexpected final invoices.
Always verify the contract term (e.g., 12, 6 or 4 months depending on service) before requesting cancellation.
Forgetting app store cancellation
Example: Subscriptions bought via Apple App Store or Google Play continue to renew unless cancelled in the store, even after contacting Yell.
Cancel both with Yell and in the appropriate app store when applicable to prevent further charges.
Comparative recap
Quick comparison
This table summarises cancellation and refund traits for common Yell services to help you choose the right approach.
How to use this table
Use the table to check expected minimum terms and likely refund outcome before contacting Customer Care.
| Service | Ease of cancellation | Refund policy | 期間 |
|---|---|---|---|
| Listings / Websites / Reputation / Stores / Videos | Cancel via Customer Care after minimum term | Refunds not guaranteed; case-by-case | Typically 12 months |
| Smart Performance / PPC / Display / Social | Cancel via Customer Care after minimum term | Refunds not guaranteed; case-by-case | Typically 6 months |
| PPC Premium | Cancel via Customer Care after minimum term | Refunds not guaranteed; case-by-case | Typically 4 months |
After cancelling
Confirmations and checks
- Obtain written confirmation that the service is cancelled and note the end date.
- Check bank statements for any unexpected post‑cancellation charges and dispute them if necessary.
Helpful links and next steps
- Yell cancellation timing: When can I cancel my Yell contract?
- Closing Yell Reviews account: How do I close my Yell Reviews account?
- App store purchases and refunds guidance: Cancel Yell (app store purchases)
Address
Registered office
22 Alma Road, Rosebank, Cape Town, 7700, South Africa.
Contact point
For cancellations and customer support, call Customer Care: 0800 555 444.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Ryan du Plessis
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.