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Cancel CRASHPLAN
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Crashplan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Crashplan: Simple Process
What is CrashPlan
Overview
CrashPlan is a subscription-based cloud backup service designed for continuous, automatic backups for individuals and businesses.
Main uses
It focuses on reliable file retention, incremental backups, and restore capabilities rather than general cloud file syncing.
How to cancel CrashPlan
If you purchased via web / Paddle
- Sign in to the CrashPlan payment portal.
- Open the Subscriptions tab and select "Cancel subscription".
- Confirm cancellation; it will remain active until the end of the current billing period.
See the official billing article for details: CrashPlan billing information.
If you subscribed via App Store or Google Play
- Cancel through the App Store or Google Play subscription settings for your device account.
- CrashPlan Help Center does not list platform-specific steps, so use the platform's subscription management UI.
What happens when you cancel
Access and renewal
Cancellation stops future renewals; your subscription stays active until the end of the paid billing period.
Data retention and removal
Your backups and data are subject to CrashPlan's data retention and deletion policies and will be removed per those rules after cancellation.
Will I get a refund?
CrashPlan refund policy
CrashPlan states that all subscriptions are non-refundable, including unused time or unused licenses.
For the official policy see: CrashPlan refund policy.
Trial period and exceptions
- CrashPlan offers a 14-day free trial; if it auto-converts to paid, refunds are not provided.
- To avoid charges you must cancel before the trial ends; see the trial article: CrashPlan trial subscription info.
CrashPlan plans and pricing
Pricing availability
Official CrashPlan pricing is published in USD on their website and Help Center; exact ZAR pricing for South Africa is not publicly listed.
How to get a local price
To obtain an exact ZAR amount convert the official USD price with a current exchange rate or contact CrashPlan sales for local billing details.
| Plan | Period | Price |
|---|---|---|
| CrashPlan subscription | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and refunds
South African consumer law includes protections such as cooling-off periods for certain purchases of services and digital products.
CrashPlan's stated "non-refundable" policy may conflict with SA consumer protections in some situations.
If you have a dispute
- Request cancellation through the CrashPlan payment portal and keep documentation of attempts.
- If CrashPlan does not allow effective cancellation or refuses lawful remedies, you can approach SA consumer protection bodies such as the National Consumer Commission under the Consumer Protection Act.
Customer experiences
Positive feedback
- Capterra (South Africa) reviews note easy setup, reliable incremental backups, straightforward restores, and good reporting for small businesses. Capterra reviews.
- Many users praise the "set-it-and-forget-it" nature and security features of the service.
Negative feedback
- Trustpilot global reviews include complaints about slow or failed restores, perceived data deletion without adequate notice, and poor support. Trustpilot reviews.
- Some users report difficulty cancelling and issues with upload/download speeds or access during maintenance.
Documentation checklist
Essential account details
- Account email address and CrashPlan user ID.
- Subscription ID or order number from billing portal or receipts.
Proof and records
- Payment receipts, invoices, and trial start/end dates.
- Screenshots of subscription settings, cancellation confirmations, and any support correspondence.
Common mistakes
Cancelling the wrong way
Users sometimes try to cancel in the CrashPlan app when the subscription was billed through Paddle or an app store.
Always cancel in the platform where the subscription was purchased to avoid continued charges.
Assuming refunds will be issued
Many customers expect pro rata refunds or refunds after trial auto-conversion; CrashPlan's stated policy is non-refundable.
Do not delete backups before confirming retention rules or obtaining needed copies; deleted data may not be recoverable after policy timelines.
Comparative recap
At-a-glance comparison
The table below summarizes CrashPlan's key attributes versus a typical cloud backup provider to help with decision-making.
How to read this table
Use it to compare refund policy, trial availability, and restore characteristics relevant to South African users.
| Feature | CrashPlan | Typical cloud backup |
|---|---|---|
| Refunds | Non-refundable (stated policy) | Varies by provider; some offer pro rata refunds |
| Trial | 14-day trial (must cancel before end to avoid charge) | Often available; length varies |
| Data retention | Subject to CrashPlan retention/deletion rules | Varies; check retention and export options |
| Support & speed | Mixed reviews on support and restore/upload speeds | Varies widely between providers |
After cancelling
Confirm cancellation and keep records
- Save the cancellation confirmation and final billing statement.
- Record the end-of-service date so you know when backups will be inaccessible or removed.
Useful links
- CrashPlan billing information
- CrashPlan refund policy
- CrashPlan trial subscription info
- Capterra (SA) reviews
- Trustpilot reviews
Address
Company headquarters
CrashPlan Group, LLC., 400 S 4th St, Suite 410, PMB 31083, Minneapolis, MN 55415-1419, United States.
How to send written correspondence
If you wish to send postal cancellation notices or legal correspondence, use the address above and keep proof of postage and delivery.