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Cancel FITINGO
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Fitingo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fitingo: Easy Method
What is Fitingo
Overview
Fitingo is a subscription-based fitness platform that provides personalized workout plans, nutrition guidance and progress tracking through an app and web portal.
It offers a mix of free and paid content, in-app purchases, and recurring subscription plans to access premium features and programs.
How it is delivered
Content is digital and delivered immediately after subscription or purchase via the app or website.
Because content is performance-based and accessible on-demand, billing and access are managed by the platform or the app store used to purchase.
How to cancel Fitingo
Cancel via the web (fitingo.com)
- Log in to your account at the Fitingo website.
- Go to Settings or Account → Subscription.
- Select "Cancel subscription" or "Delete account". If those options are not available, contact Fitingo support.
- See guidance at postclic: how to cancel Fitingo.
Cancel on iOS (App Store)
- Open Settings or the App Store on your iPhone/iPad and tap your Apple ID.
- Tap Subscriptions, select Fitingo and choose "Cancel".
- Cancel at least 24 hours before a free trial ends to avoid the first charge.
- Postclic summarizes the App Store cancellation steps: postclic: iOS cancellation.
Cancel on Android (Google Play)
- Open the Google Play app, tap Profile → Payments & subscriptions → Subscriptions.
- Select Fitingo and tap "Cancel subscription".
- Google Play manages billing and cancellations for Android purchases.
- See the general guidance referenced at postclic.
What happens when you cancel
Access and renewal
When you cancel, recurring billing stops at the end of the current paid period in most cases.
You typically retain access until the billing period expires; immediate termination may occur if specified in the terms.
Data and account
Canceling a subscription does not always delete your account or personal data automatically.
If you want your data removed, use the account delete option (if available) or contact support and keep confirmation evidence.
Will I get a refund?
Web purchases (direct on fitingo.com)
Because digital content is delivered immediately, refunds are generally not available once performance has begun.
The right of withdrawal or cooling-off is typically lost after delivery; exceptions are rare and relate to defective or misdescribed services.
App Store and Google Play purchases
- Fitingo does not issue refunds for purchases made through the App Store or Google Play.
- For App Store purchases you must request a refund from Apple; Fitingo cannot process it directly.
- For Google Play purchases you must request a refund from Google Play; Fitingo does not handle Google Play refunds.
- Reference: postclic refund summary.
Fitingo plans and pricing
Pricing summary
Prices below are the in-app purchase options listed (ZAR) and were sourced from the App Store listing referenced in available sources.
Feature details are inferred from plan names; check the app store listing for exact inclusions before purchase.
| Plan | Price (ZAR) | Period (期間) | Features |
|---|---|---|---|
| Weekly Premium Membership | R129.99 | Weekly | Premium access (full features) |
| Weekly Premium Membership (cheaper option) | R84.99 | Weekly | Premium access (full features) |
| Weekly Full-Access Membership (middle tier) | R54.99 | Weekly | Full-access features |
| Weekly Full-Access Membership (cheapest) | R34.99 | Weekly | Full-access features |
| Monthly Premium Membership (cheaper) | R219.99 | Monthly | Premium access |
| Monthly Premium Membership (higher tier) | R369.99 | Monthly | Premium access |
| Yearly Premium Membership (cheaper) | R459.99 | Annual | Premium access |
| Yearly Full-Access Membership | R629.99 | Annual | Full-access membership |
| Yearly Premium Membership (highest tier) | R1,449.99 | Annual | Premium access |
| Individual Program | R149.99 | One-time | Single program purchase |
Your consumer rights in South Africa
Cooling-off and digital content
Because Fitingo delivers digital content immediately, the normal 14-day cooling-off right under South African consumer law may not apply once performance has begun.
Consumers lose the right of withdrawal after digital content has been delivered and the service has started.
Defective or not-as-described services
- You may still seek redress if the service is defective, materially misdescribed or not provided as promised.
- Keep receipts, screenshots and correspondence as evidence if you pursue a complaint or a chargeback.
- Summary source: postclic: consumer rights note.
Customer experiences
Positive feedback
Users report Fitingo is easy to follow, personalized, motivational and beginner-friendly.
Reviews mention helpful trainers, time-efficient routines and noticeable results for many users.
Negative feedback
- Common complaints include unclear or accidental billing from trial periods and difficulty cancelling subscriptions.
- Some users report being charged despite cancellation and limited free features; occasional app crashes or glitches are also noted.
- Sources: postclic, justuseapp, appshunter.
Documentation checklist
What to gather before contacting support
- Account email address and username associated with Fitingo.
- Order or subscription ID (app store receipt or web invoice).
- Payment method and last 4 digits of the card used, if applicable.
Evidence to support refunds or disputes
- Screenshots showing active subscription status or billing charges.
- Dates of attempted cancellations and any confirmation messages.
- Any correspondence with Fitingo support or app-store refund requests.
Common mistakes
Assuming deleting the app cancels subscription
Deleting the app does not cancel your subscription. You must cancel via the website, App Store or Google Play.
Always confirm cancellation in the subscription management screen, not by removing the app.
Missing trial deadlines and wrong channel for refunds
Many users forget to cancel at least 24 hours before a trial ends and are charged the first period.
For App Store or Google Play purchases, requesting a refund from Fitingo will usually not work; you must request it from Apple or Google instead.
Comparative recap
How Fitingo compares
The table below gives a quick comparison between Fitingo and a typical subscription fitness app on key points consumers care about.
| Comparison point | Fitingo | Typical competitor |
|---|---|---|
| Cancellation ease | Web, App Store, Google Play options; some users report difficulty | Varies; many apps centralise cancellation in app stores for purchases |
| Refund policy | No refunds after digital delivery; App/Google refunds via Apple/Google | Similar: refunds often handled by the app store for in-app purchases |
| Pricing transparency | Multiple weekly, monthly and annual tiers shown in app listing | Most competitors offer comparable tiered pricing and trials |
| Free features | Limited free features; most content behind subscription | Varies; some competitors provide broader free access or freemium models |
After cancelling
Next steps to confirm cancellation
Check your subscription status in the channel where you cancelled (website account page, Apple ID Subscriptions, or Google Play Subscriptions).
Save any cancellation confirmation and keep receipts for 60 - 180 days in case of billing disputes.
Helpful links
- General cancellation and refund guidance: postclic: cancel Fitingo.
- User-reported contact information and experience: justuseapp: Fitingo contact.
- App store reviews and technical issue reports: appshunter: reviews.
Address
Company address (registered)
Boumpoulinas 1‑3, Bouboulina Building, Flat/Office 42, 1060 Nicosia, Cyprus
When to use the postal address
Use the registered address for formal notices or legal correspondence as specified in Fitingo's terms and conditions.
For cancellation and billing queries, prefer the digital cancellation routes and keep written confirmations.