Cancellation Mad Muscle: Easy Method

What is Mad Muscle

Service overview

Mad Muscle is a subscription-based fitness app that offers personalised workout plans, nutrition guides and exercise videos. It provides plans for different experience levels and goals through in-app subscriptions.

What it includes

Core features include workout programmes, meal plans, progress tracking and instructional media. Subscriptions can be purchased via the Mad Muscle website, Apple App Store or Google Play.

How to cancel Mad Muscle

Cancel via the MadMuscles website

• Log in at My Account → My Subscription.
• Click "Cancel renewal" and select a reason.
• If the cancel button is missing, wait up to 24 hours for subscription data to sync before trying again.

Cancel via app stores (Apple / Google)

• Apple App Store: Cancel through your Apple ID subscription settings. Do this at least 24 hours before the next billing date to avoid renewal.
• Google Play: Cancel via Google Play → Subscriptions in your account settings at least 24 hours before the next billing date.

What happens when you cancel

Access and renewal

Cancelling stops future renewals but does not usually remove immediate access. You typically retain access until the end of the current billing period.

Timing and sync delays

If you cannot see a cancel option on the website immediately, subscription data can take up to 24 hours to synchronise. Wait and check again before contacting support.

Will I get a refund?

App Store and Google Play purchases

Refunds for subscriptions purchased through the App Store or Google Play must be requested via Apple's or Google's refund systems. Mad Muscle directs those requests to the respective platform.

See Mad Muscle's refund guidance for details: How to request a refund.

Website purchases and exceptions

Refund requests for purchases made on the MadMuscles website are reviewed by the MadMuscles Billing Team and are not guaranteed. Approval depends on the circumstances.

MadMuscles appears to grant refunds rarely, except for billing errors or duplicate charges. Third-party guidance notes a strict refund approach.

Mad Muscle plans and pricing

Overview of South Africa pricing

The following prices reflect listings on the South African Apple App Store (2024/2025 data) and may change. Two bundle tiers appear for the Workout & Meal Plan.

Pricing table

Your consumer rights in South Africa

Cooling-off period

South African consumers are generally entitled to a cooling-off period (commonly 14 days) for online purchases under the Consumer Protection Act. This may allow cancellation and a full refund if within that period.

Dispute and enforcement options

If refunds are refused despite valid cancellation or billing errors, you can escalate through your bank, payment provider or lodge a complaint with consumer-protection bodies. Document everything before escalating.

Customer experiences

Positive feedback

Some users report effective, beginner-friendly workout plans and that the app fits easily into their routines. A minority of users said they could manage or cancel subscriptions without issues.

Negative feedback

Multiple users report unexpected or duplicate charges, difficulty obtaining refunds and slow or unhelpful customer support. These reports suggest exercising caution and keeping records of billing.

Documentation checklist

Essential records to gather

• Subscription receipts and payment dates (bank or App Store/Google Play receipts).
• Screenshots of subscription pages, cancellation attempts and confirmation messages.
• Email exchanges with MadMuscles support and any support ticket numbers.

When escalating

• Save timestamps for calls or chats and the name/ID of any agent you dealt with.
• Prepare a clear timeline of charges and cancellation attempts before contacting your bank or a consumer body.

Common mistakes

Assuming deleting the app cancels the subscription

Deleting the Mad Muscle app or unsubscribing from marketing emails does not cancel your subscription. You must cancel via the website or the app store used to purchase the subscription.

Waiting until the last minute

Waiting until the billing date can cause auto-renewal if processing delays occur. Cancel at least 24 hours before the next billing date when using Apple or Google Play.

Comparative recap

At-a-glance comparison

After cancelling

Immediate follow-up steps

Keep confirmation screens or emails as proof of cancellation. Monitor your bank or App Store/Google Play statements for any unexpected charges in the next billing cycle.

If you cannot cancel or need a refund

If the website cancel button is missing, wait 24 hours then try again. For refund requests and further guidance, consult MadMuscles help pages:

• How can I cancel the subscription?
• How to request a refund
• Third-party cancellation guide

Address

Corporate address

AmoApps Limited, 1st Floor, Georgiou Christoforou 8, 2012 Strovolos, Nicosia, Cyprus

Support correspondence

Mad Muscle provides support and billing help via its help centre and in-app support channels. Use the support articles linked above to start a request or find the correct contact route.