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Cancel MY PT HUB
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the My Pt Hub service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation My Pt Hub: Easy Method
What is My Pt Hub
Overview
My Pt Hub is a gym‑fitness platform that helps personal trainers and clients manage workouts, nutrition plans, bookings and progress tracking in one place.
Who uses it
Personal trainers, small studios and individual clients use the service to deliver training programmes, communicate and track results via web and mobile apps.
How to cancel My Pt Hub
Cancel via Website / Web App
- Log in to your My Pt Hub account in a web browser.
- Go to Settings → General → Manage Subscription.
- Select Cancel or Pause. Note: annual subscriptions cannot be paused.
Cancel if you purchased via Apple App Store or Google Play
- If you subscribed through your mobile device store, cancel through your device’s subscription management settings.
- My Pt Hub does not manage cancellations for App Store or Google Play purchases inside the app; use Apple/Google account subscriptions to stop renewals.
What happens when you cancel
Access after cancellation
Your account will generally retain access until the end of the current paid period. You can still export data while you have access.
Billing and renewals
Once you cancel, automatic renewals should stop at the end of the billing cycle. If you subscribed via Apple or Google, stopping the store subscription ends renewals.
Data retention
My Pt Hub’s public help and terms indicate you should export any data you need before access ends. Keep local copies of important client or program data.
Will I get a refund?
Official refund policy
My Pt Hub’s terms state the supplier does not provide credits or refunds for fees already due or paid; early termination does not guarantee a refund.
Exceptions and consumer rights
- There is no mention of a 14‑day cooling‑off right in My Pt Hub’s public terms or help centre.
- However, South African consumer law may provide remedies in cases of defective service or misrepresentation (see consumer rights section).
My Pt Hub plans and pricing
Known / reported pricing
South African listings reference a Starter equivalent price. This price is inferred from third‑party listings and may not reflect live My Pt Hub billing.
Confirm pricing
For current official pricing, contact My Pt Hub or check your account billing screen. Third‑party sites may show local currency conversions.
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| Starter (inferred) | R22.50 | 月額 | Up to 3 clients; workouts; nutrition plans; bookings; basic branding (based on third‑party listings) |
Your consumer rights in South Africa
National Consumer Protection Act (NCPA)
South African consumers have rights under the NCPA, including protections against defective services and misleading representations.
Cooling‑off and remedies
- My Pt Hub’s publicly available terms do not state a 14‑day cooling‑off period.
- If you believe the service was defective or misrepresented, you may be entitled to remedies under South African law despite the vendor’s “no refunds” clause.
Customer experiences
Positive feedback
Users in South Africa praise My Pt Hub’s ease of use, intuitive interface and value for money, noting useful templates and combined training/nutrition management.
Negative feedback
Some customers report difficulties cancelling annual plans and unexpected continued billing after cancellation attempts.
Other complaints mention limited customisation, occasional bugs and missing exercise videos.
Documentation checklist
Before you cancel
- Screenshot your active subscription details from Settings → General → Manage Subscription.
- Export or save client data, workout plans, invoices and receipts you need.
When requesting support or disputing billing
- Save confirmation emails, timestamps of cancellation attempts and screenshots of subscription status.
- Record the payment method and billing dates to support any refund or dispute claim.
Common mistakes
Cancelling via the wrong place
A frequent error is attempting to cancel an App Store/Google Play subscription inside the My Pt Hub app instead of via the device store subscription settings.
Assuming automatic refunds
Users sometimes expect automatic refunds after cancelling mid‑period. My Pt Hub’s terms state there are no refunds for fees already paid; verify your expectations before cancelling.
Comparative recap
Quick feature comparison
| Feature | My Pt Hub | Typical competitor | Price (ZAR) | 期間 |
|---|---|---|---|---|
| Ease of use | Generally rated intuitive by users | Varies; some competitors more complex | R22.50 (Starter, inferred) | 月額 |
| Cancellation | Cancel in web Settings; App Store/Play via device | Some competitors allow in‑app store management | Depends on plan | 月額 / 年間 |
| Refunds | Terms: no refunds stated | Some competitors offer prorated refunds | Varies | 月額 / 年間 |
Notes on the table
Price and policy entries combine vendor terms and third‑party reports; confirm current details with My Pt Hub or your store provider.
After cancelling
What to do immediately
- Export client lists, programs and any financial records before access ends.
- Check your bank or card statement to confirm future renewals have stopped.
Where to get help
My Pt Hub cancellation instructions are on their support site: Cancel subscription (My Pt Hub Help).
Independent guidance and letter templates are available from third‑party advice pages: Postclic MyPtHub cancellation guidance.
Address
Postal address
My PT Hub
Greenacre Court, Station Road, Burgess Hill, West Sussex, RH15 9DS, United Kingdom
Reviews and community
For user reviews and experiences see listings such as Capterra and Trustpilot.
Capterra reviews: My Pt Hub on Capterra; Trustpilot: My Pt Hub on Trustpilot.