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Cancel MYFITCOACH
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I hereby notify you of my decision to terminate the contract relating to the Myfitcoach service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Myfitcoach: Easy Method
What is MyFitCoach
Overview
MyFitCoach is a personalised strength-training app that delivers tailored workout plans, tracking and coaching via subscription. It helps users set goals, track progress and adjust plans to available equipment.
How it is delivered
The service is delivered as a digital subscription through the app (iOS/Android) or directly via the website (Stripe customer portal). Content and coaching begin once the subscription is active.
How to cancel MyFitCoach
Cancel on iPhone (App Store)
- Open iPhone Settings → tap your name → Subscriptions → MyFitCoach → Cancel Subscription.
- See the official cancellation help: MyFitCoach cancellation guide.
Cancel on Android (Google Play) and Website
- Open Google Play → Menu → Subscriptions → MyFitCoach → Cancel Subscription, or use Play’s website subscription management.
- If purchased via the website (Stripe), log into the Stripe Customer Portal using the email link, go to subscription management and click “cancel plan”. You can also use the app Settings → Manage subscription.
What happens when you cancel
Access after cancelling
Cancelling stops future recurring billing but typically preserves access until the end of the already-paid billing period. You should be able to use the app until that expiry.
Account data and renewal
Your account and training data usually remain available after cancellation, though access to premium features ends when the paid period expires. Auto-renewal will stop after cancellation.
Will I get a refund?
Website (Stripe) purchases
- MyFitCoach offers a voluntary 30-day money-back guarantee for website purchases if requested within 30 days and you meet the usage conditions.
- Usage conditions: you must have completed ≥8 workouts of ≥60 minutes on 8 different days and provide proof (screenshots or screen recording).
- Full policy details: MyFitCoach refund policy.
App Store and Google Play purchases
- Refunds for App Store or Google Play purchases must be requested through the respective store refund procedures; MyFitCoach cannot process these refunds directly.
- For terms on digital purchases and consumer rights, see: MyFitCoach terms.
MyFitCoach plans and pricing
Available plans (South Africa)
Pricing shown is pulled from the Apple App Store listing for South Africa and was accurate at the time of the latest crawl.
Notes on tiers
There may be alternative annual tiers or regional variants. Contact the app store listing or MyFitCoach support for confirmations before purchase.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| 1-Month Plan | R199.99 | Monthly | Personalized strength-training coaching via app subscription |
| 3-Month Plan | R399.99 | Quarterly | Personalized strength-training coaching via app subscription |
| 12-Month Plan | R999.99 | Annual | Personalized strength-training coaching via app subscription |
| Yearly Plan (alternate tier) | R1,349.99 | Annual | Potential premium annual subscription tier (regional/variant pricing) |
Your consumer rights in South Africa
General protection
South African consumers are protected by the Consumer Protection Act (CPA) which requires services to be provided with reasonable care and in a timely manner.
Digital content and refunds
There is no automatic EU-style 14-day digital cooling-off period under South African law. Refunds for digital subscriptions are typically governed by the seller’s stated policy and applicable contract terms.
If you believe the service was defective or misrepresented, you can raise the issue with the vendor, lodge a complaint with your payment provider, or seek advice from a consumer-protection body.
Customer experiences
Positive feedback
Users praise MyFitCoach for an easy-to-use interface, personalised plans, progress tracking and adaptable programs for different equipment and goals.
Many appreciate the motivational structure, progressive overload and variety built into plans.
Negative feedback
Complaints commonly reference difficulties with cancellations and refunds, including reports of continued charges or denied refunds after requests.
Other issues cited include app bugs (unit mismatches), limited plan customisation, repetitive workouts and some UX glitches.
Documentation checklist
Essential items to gather
- Subscription receipts or bank/credit card statements showing the charge.
- Screenshots of the active subscription in the app or app store.
- If requesting a 30-day refund: screenshots or screen recordings proving ≥8 workouts of ≥60 minutes on 8 different days.
- Any correspondence with MyFitCoach or app-store support about cancellation or refund.
Optional supporting items
- Device logs or timestamps showing app usage where relevant.
- Relevant app-store refund request IDs (if available) or email confirmations.
Common mistakes
Not cancelling in the correct place
Users sometimes cancel in the app but their subscription was billed through the App Store or Google Play, so the platform subscription remains active and continues to auto-renew.
Missing documentation or late requests
Failing to save receipts, screenshots or to meet the stated usage conditions delays or prevents voluntary refunds. Always keep evidence and request refunds within the vendor’s stated timeframe.
Comparative recap
Quick comparison of cancellation routes
The table below summarises the main cancellation methods, where to request refunds, and expected outcomes.
| Source | How to cancel | Where refunds are handled | Expected outcome |
|---|---|---|---|
| App Store (iOS) | iPhone Settings → your name → Subscriptions → MyFitCoach → Cancel | Apple App Store refund process | Stops auto-renewal; refunds via Apple only |
| Google Play (Android) | Play Store → Menu → Subscriptions → MyFitCoach → Cancel | Google Play refund process | Stops auto-renewal; refunds via Google only |
| Website (Stripe) | Log into Stripe Customer Portal via email link → subscription management → Cancel plan | MyFitCoach (voluntary 30-day policy) / Stripe payment handling | Stops billing; refunds possible if voluntary conditions met |
After cancelling
Follow-up actions
Keep confirmation of cancellation from the platform or Stripe portal and monitor your bank statements for any unexpected charges after the billing period ends.
Helpful links
- Official cancellation guide: How do I cancel my subscription?
- Refund policy and conditions: MyFitCoach refund policy
- Terms of service and consumer information: MyFitCoach terms
Address
Registered business address
MyFitCoach GmbH, Marie‑Jahn‑Straße 20, 30177 Hannover, Germany.
Support note
For account-specific issues, include the documentation checklist items and contact MyFitCoach via the in-app support or the official help links above.