Cancellation Kilo Health: Easy Method

What is Kilo Health

Overview

Kilo Health is a digital health and wellness platform operated by UAB “Kilo grupe” that offers subscription-based apps for nutrition, weight management and related programmes.

Services include structured meal plans, exercise content and coaching-style programmes delivered through mobile apps and web accounts.

Service scope

Offerings are primarily subscription-based and delivered through mobile apps and web portals, with billing handled either by app stores (Apple/Google) or directly for web purchases.

Company details and governing terms are provided in the provider’s published terms and conditions.

How to cancel Kilo Health

If you purchased via Apple or Google

Subscriptions bought through the Apple App Store or Google Play must be managed and cancelled in your Apple or Google account settings.

Do not expect an in‑app cancellation option inside the Kilo/Kalo apps for purchases made via those platforms.

If you purchased directly (web-based)

• Open the app or website account and go to the billing or subscription menu to cancel before the next renewal.
• If you cannot cancel in the app, contact Kilo Health support and request cancellation before renewal to avoid further charges.
• Refer to the provider’s terms for additional guidance: Kilo.ai Terms and Kalo Terms.

What happens when you cancel

Access after cancellation

If you cancel a subscription your access typically continues until the end of the paid billing period unless otherwise noted in your purchase terms.

For app store subscriptions, Apple or Google control the subscription lifecycle and refunds; check your platform account for the exact cutoff.

Renewals and billing

Auto‑renewal policies depend on where you purchased the subscription: app stores auto‑renew via your Apple/Google account, while web subscriptions renew per the app’s billing settings.

To prevent future charges cancel before the next renewal date and keep confirmation records of the cancellation.

Will I get a refund?

Official refund handling

Kalo/Kilo terms do not set out a clear in‑app refund policy for app store purchases; refunds for Apple or Google purchases are handled by those platforms.

See the app store refund process through your Apple or Google account - approvals are at the platform’s discretion.

Practical expectations and exceptions

• Industry intelligence reports and consumer complaints indicate refunds can be difficult, partial, or denied in many cases.
• If you purchased directly on the web, request a refund via Kilo Health support and keep written records of your request.

Kilo Health plans and pricing

Pricing availability

No public South African Rand (ZAR) pricing for consumer subscriptions was found for 2024 - 2025.

In‑app prices may appear in other currencies (for example USD) depending on the platform and app.

How to get pricing

Contact Kilo Health directly through the app or support channels for current local pricing and currency information.

Your consumer rights in South Africa

Cooling-off / right of withdrawal

South African consumers generally have a 14‑day cooling‑off period (right of withdrawal) for online purchases under consumer protection law.

This right may allow cancellation and refunds within 14 days even if the provider’s policies are silent, subject to legal specifics and exceptions.

Escalation and enforcement

• If platform or provider support does not resolve a dispute, you can escalate to local consumer protection bodies such as the National Consumer Commission.
• Terms that reference foreign jurisdiction (for example Lithuanian jurisdiction) may complicate enforcement in South Africa but do not remove local consumer protections.

Customer experiences

Positive feedback

Some users praise the structured programmes, meal plans, exercise videos and reported health improvements such as better blood‑sugar stability, weight loss and cardiovascular benefits.

Positive reviews note clear programme structure and helpful content for daily routines.

Negative feedback

Many complaints report difficulties with cancellations, unexpected auto‑renewals, recurring charges after cancellation and poor customer service responsiveness.

Public reviews and industry reports warn about hard refund cases, alleged bait‑and‑switch after free trials, and fine‑print subscription terms. See examples at Trustpilot and an industry assessment at IntelligenceLine.

Documentation checklist

What to gather before contacting support

• Order confirmation or receipt showing purchase date and plan details.
• Account email or username used for the subscription.
• Screenshot or record of the subscription status in your app store or web account.
• Any cancellation confirmation e‑mails or support responses to show attempts to cancel.

What to keep after cancellation

• Cancellation confirmation (screenshots or email).
• Bank or card statements that show charge dates and amounts.
• Correspondence with Kilo Health or the app store about refunds or disputes.

Common mistakes

Relying on in‑app buttons for app store purchases

A common error is trying to cancel an Apple/Google purchase from inside the Kilo/Kalo app. App store subscriptions must be managed via your Apple or Google account, not the app.

Always double‑check which platform processed the payment before cancelling.

Not cancelling before renewal

Users often miss the renewal window and are charged for another period. Cancel at least 24 hours before renewal and keep confirmation evidence.

Also avoid assuming email cancellation alone is sufficient - always get a clear confirmation and verify the subscription status in your account.

Comparative recap

Quick feature comparison

After cancelling

Verify the cancellation

Check your Apple or Google subscription settings or the app’s billing menu to confirm the subscription status has changed to cancelled or non‑renewing.

Keep any confirmation receipts or screenshots for at least 6 months in case of a billing dispute.

Where to find more information

• Provider terms: Kilo.ai Terms.
• Kalo/Kilo app terms: Kalo Terms of Service.
• Public reviews and risk reports: Trustpilot and IntelligenceLine.

Address

Registered company address

UAB “Kilo grupe”, Antakalnio str. 17, LT‑10312 Vilnius, Lithuania.

Operational address (alternative): Aludarių gatvė 3, Vilnius, Vilniaus 01112, Lithuania.

Notes on contacting

When contacting Kilo Health, include your account email, order details and screenshots of billing to speed up resolution.

If in South Africa and you cannot resolve the issue with the provider, consider escalating to local consumer protection authorities such as the National Consumer Commission.