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I hereby notify you of my decision to terminate the contract relating to the Bestmed service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bestmed: Step-by-Step Guide
What is Bestmed
Overview
Bestmed is a South African medical scheme and health-wellness provider that offers a range of medical aid plans for individuals and families. Plans include hospital-only, network-restricted, savings and comprehensive benefit options.
Scope of services
Bestmed manages membership, claims and medical savings accounts (MSAs) under the Medical Schemes Act. Members access benefits through scheme rules and approved providers.
How to cancel Bestmed
General cancellation routes
- Resign from the scheme by notifying Bestmed in writing or via the channels provided by the scheme (employer or broker where applicable).
- If cancelling because you join another medical scheme, provide the new scheme details so savings can be transferred where applicable.
Step-by-step cancellation process
- 1. Notify Bestmed in writing of your resignation or termination of membership.
- 2. Provide a signed resignation form or letter, your membership details and proof of identity.
- 3. If transferring savings, supply your new scheme and savings-account details.
- 4. Confirm bank details for any refund of unused medical savings if you are not joining another scheme.
- 5. Keep a dated copy of all correspondence for your records.
What happens when you cancel
Access and cover
Once your membership ends, medical-scheme benefits cease according to the scheme's termination date and rules. Cover for future claims will not apply after termination unless otherwise agreed.
App and data
Deleting Bestmed’s mobile app from a device terminates the app licence but does not automatically cancel your medical-scheme membership.
Check your membership status separately with Bestmed to confirm termination and data handling after cancellation.
Will I get a refund?
Medical Savings Account (MSA) refunds
If you resign from the scheme, any unused savings in your MSA will either be transferred to your new scheme’s savings account or refunded to you if you do not join another scheme.
Refunds or transfers of unused savings are processed following the scheme’s rules and typically take about five months to complete.
Other refunds and cooling-off
There is no general 14-day cooling-off refund period stated in Bestmed’s member materials for contributions beyond the MSA framework.
Regular monthly contributions and benefit entitlements are governed by scheme rules; exceptions may apply only where expressly set out in those rules.
Bestmed plans and pricing
Pricing overview
The table below shows main/principal member monthly contributions for the 2025 benefit year as published for each plan. Dependant rates and income-based variations may differ.
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Beat1 | R2 347 per month | Monthly | Hospital-only (no day-to-day savings benefits) |
| Beat1 Network | R2 111 per month | Monthly | Hospital-only with network hospitals |
| Rhythm1 | R1 615 per month | Monthly | Lowest-cost network plan (income-based) |
| Rhythm2 | R2 368 per month | Monthly | Enhanced network plan with day-to-day benefits |
| Beat2 | R2 869 per month | Monthly | Savings plan with in-hospital and day-to-day savings |
| Beat2 Network | R2 581 per month | Monthly | Savings plan restricted to network providers |
| Beat3 | R4 199 per month | Monthly | Higher-tier savings plan with extended benefits |
| Beat3 Network | R3 779 per month | Monthly | Higher-tier savings plan with network restrictions |
| Pace1 | R5 706 per month | Monthly | Entry-level comprehensive plan with day-to-day savings |
| Beat4 | R6 832 per month | Monthly | Comprehensive plan with chronic and oncology benefits |
| Pace2 | R8 132 per month | Monthly | Mid-level comprehensive plan with higher benefits |
| Pace3 | R9 336 per month | Monthly | High-level comprehensive plan with strong coverage |
| Pace4 | R11 662 per month | Monthly | Top-tier comprehensive plan with maximum coverage |
Note: Figures are for principal members for the 2025 benefit year. Verify current rates with Bestmed before making decisions.
Your consumer rights in South Africa
Regulatory framework
Bestmed is regulated under the Medical Schemes Act. Scheme rules govern membership, contributions, benefits and refunds.
Dispute escalation
- First use Bestmed’s internal dispute resolution processes (disputes committees; scheme rule procedures).
- If unresolved, escalate to the Council for Medical Schemes (CMS) under South African law.
Keep records of all communications and decisions when pursuing a dispute.
Customer experiences
Positive feedback
Long-term members report accurate records and efficient service for claims and routine administration.
Many members appreciate predictable processing of savings transfers and refunds when the process follows scheme rules.
Negative feedback
Some complaints describe administrative errors, such as incorrect personal details or missing documentation, which can delay cancellations or refunds.
There are isolated reports of members feeling signed up without consent; always verify how membership was set up and keep copies of sign-up forms.
Documentation checklist
Required documents
- Signed resignation letter or completed resignation form with membership number.
- Copy of your South African ID or passport.
- Bank details for refund (if applicable) - bank name, account number, branch code and account holder name.
- If transferring savings: new scheme name and savings-account details.
Recommended supporting items
- Proof of new scheme membership (acceptance or membership confirmation).
- Copies of any relevant correspondence with Bestmed, employer or broker.
- Signed authority to transfer savings if required by Bestmed.
Common mistakes
Assuming app deletion cancels membership
Deleting the Bestmed mobile app only terminates the app licence; it does not cancel your medical-scheme membership. Always confirm cancellation with the scheme directly.
Missing or incorrect paperwork
Providing wrong bank details or incomplete resignation documentation causes delays in refunds or transfers. Double-check all information and keep copies.
Failing to notify your employer or broker (if contributions are employer-managed) may result in continued deductions until termination is processed.
Comparative recap
Choosing a plan
Pick hospital-only or network plans for lower contributions; choose savings or comprehensive plans for day-to-day benefits and higher cover.
Quick comparison table
| Plan | Period | Key difference |
|---|---|---|
| Rhythm1 | Monthly | Lowest-cost network plan suitable for budget-conscious members |
| Beat2 | Monthly | Savings plan that includes day-to-day benefits and in-hospital savings |
| Pace1 | Monthly | Entry-level comprehensive with day-to-day savings and broader cover |
After cancelling
Follow-up actions
Retain written confirmation of cancellation and any timelines Bestmed provides for refunds or transfers.
Monitor your bank account and correspondence for the refund of unused MSA funds or confirmation of a savings transfer.
Where to get more information
Refer to the Bestmed Member Guide for details on refunds, transfers and scheme rules:
If a dispute remains unresolved after internal processes, you may escalate to the regulator, the Council for Medical Schemes (CMS).
Address
Postal and legal service address
Block A, Glenfield Office Park, 361 Oberon Avenue, Faerie Glen, Pretoria, 0081, South Africa.
Contact reminders
When sending resignation notices or legal documents, use the official address above and keep proof of delivery.