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Cancellation Natural Cycles: Easy Method
What is Natural Cycles
Overview
Natural Cycles is a subscription-based fertility tracking service that uses basal body temperature and menstrual data to provide fertility insights.
The service is delivered via a mobile app and optional hardware accessories, and it requires a paid subscription for full functionality.
Who uses it
People use Natural Cycles to monitor fertility, to learn their cycle after stopping hormonal contraception, or to support family planning decisions.
It integrates with wearable devices for some users and provides partner views and educational insights in the app.
How to cancel Natural Cycles
Cancel via App Store (iOS)
- Open your Apple ID settings on your iPhone or iPad.
- Go to Subscriptions → Natural Cycles → Cancel.
- Do this at least 24 hours before your renewal date to avoid being charged again.
- Note: Deleting the app does NOT cancel the subscription.
Cancel via Google Play (Android) or Web
- Google Play: Open the Play Store → Subscriptions → Natural Cycles → Cancel. Do this at least 24 hours before renewal.
- Web: Log in at naturalcycles.com → Manage Account → Billing → Plan → Cancel current subscription. Cancel at least 24 hours before renewal.
- For platform purchases (Apple/Google) you must cancel through that platform; web cancellation won’t stop third-party platform charges.
Official help page
For step-by-step instructions and screenshots, consult Natural Cycles' Help Center on cancelling subscriptions.
How to cancel a subscription (Natural Cycles Help Center)
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access to the paid features until the end of your current billing period.
No further subscription charges should occur after cancellation if done before the renewal cutoff.
Renewal and data
Automatic renewal stops for the subscription you cancel, but you should confirm the cancellation in the platform where you subscribed.
Your account data and cycle history are generally preserved in the app unless you delete your account; check account settings for data options.
Will I get a refund?
Subscriptions (digital)
Natural Cycles states that subscriptions are final sale for digital services and generally do not qualify for refunds.
This is because subscription access is instant and gives immediate service.
Webshop and physical items
- Webshop items may be returnable within 14 - 30 days depending on the item, if unopened and in original packaging.
- Some items (intimate or perishable goods) may be excluded from returns; refunds are processed to the original payment method and timelines vary.
Exceptions and consumer rights
Even where a no-refund policy exists, statutory consumer rights in South Africa may apply for defective goods or misrepresentation.
If you believe a refund or remedy is owed under South African law, consider pursuing the available local remedies listed below.
Natural Cycles plans and pricing
Pricing availability
No verified public pricing data is available in the provided sources for South Africa at the time of this guide.
Please contact Natural Cycles or check the app/website for current plan prices applicable to your country.
Contact for pricing
| Plan | Price | Period |
|---|---|---|
| Basic / Standard | Contact for pricing | Contact for pricing |
| Premium / Yearly | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Legal protections
Under South Africa’s Consumer Protection Act (CPA), consumers have rights when goods are defective or not fit for purpose.
These rights can override supplier refund policies in cases of defective goods or misrepresentation.
Practical steps
- If a subscription or hardware is faulty or you were misled, gather evidence (receipts, screenshots, communications).
- Consider lodging a complaint with the National Consumer Commission or using voluntary alternative dispute resolution if necessary.
Customer experiences
Positive feedback
- Some South African users reported Natural Cycles helped them understand their body after stopping the pill and appreciated partner and wearable integrations.
- Users often praise ease of tracking, educational insights, and integrations with devices like Oura or Apple Watch.
Negative feedback
- There are multiple reports of unexpected automatic renewals and difficulty obtaining refunds for those charges.
- Users on forums have also reported inaccuracies in ovulation predictions and issues with hardware reliability and returns.
Documentation checklist
What to collect before contacting support
- Account email and username used with Natural Cycles.
- Order number or receipt for the subscription or webshop purchase.
- Screenshots showing subscription status, renewal date, and any unexpected charges.
Additional helpful documents
- Correspondence with support (emails, chat transcripts).
- Photos of defective hardware (if applicable) and original packaging.
Common mistakes
Assuming deleting the app cancels subscription
Deleting the Natural Cycles app does not cancel subscriptions purchased through Apple or Google.
If you delete the app without cancelling in the platform, automatic renewals can continue.
Missing the cancellation window
Many users miss the "at least 24 hours before renewal" cutoff and are charged for another period.
Check your renewal date and cancel with enough time on the platform where you subscribed.
Comparative recap
Quick comparison
| Method | How to cancel | When to cancel | Notes |
|---|---|---|---|
| App Store (iOS) | Apple ID → Subscriptions → Natural Cycles → Cancel | At least 24 hours before renewal | Deleting app does NOT cancel |
| Google Play (Android) | Play Store → Subscriptions → Natural Cycles → Cancel | At least 24 hours before renewal | Manage via Google Play account |
| Web (naturalcycles.com) | Log in → Manage Account → Billing → Plan → Cancel | At least 24 hours before renewal | Cancels web subscriptions only |
After cancelling
Confirm cancellation
After you cancel, check your subscription status in the platform where you subscribed to confirm the cancellation was processed.
Keep confirmation emails or screenshots for your records in case of future billing disputes.
Where to get help
See Natural Cycles’ official Help Center for cancellation instructions and further support.
How to cancel a subscription (Natural Cycles Help Center)
Address
Company mailing address
Natural Cycles, Inc., Attn: Legal Department
135 W. 41st Street, New York, NY 10036, USA
Notes on legal notices
If you need to send formal correspondence or legal notices, include full contact details, proof of purchase, and a clear description of the requested remedy.
Retain copies of all communications sent to the company or to consumer protection bodies.
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Written by Nomvula Coetzee
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.