Cancellation Luvly Face Yoga: Easy Method

What is Luvly Face Yoga

Overview

Luvly Face Yoga is a subscription-based app offering guided facial exercises, massage plans and skin-care routines designed to improve facial tone and circulation.

Service delivery

The service is delivered as digital content through the mobile app and in-app purchases on the iOS App Store and Google Play Store in South Africa.

How to cancel Luvly Face Yoga

Primary cancellation routes

• Cancel via the store where you purchased the subscription: App Store (iOS) or Google Play (Android).
• The Luvly app typically does not include an in-app “cancel subscription” button; the store controls renewals.

Step-by-step cancellation (iOS and Android)

• iPhone / iPad (App Store): Open Settings → tap your name → Subscriptions → find Luvly Face Yoga → Cancel Subscription.
• Android (Google Play): Open Google Play Store → tap profile icon → Payments & subscriptions → Subscriptions → find Luvly Face Yoga → Cancel subscription.
• If you used a website link or social media to subscribe, check the store account that processed the payment; subscriptions sometimes do not appear where expected.
• If you cannot find the subscription in the store, check your purchase receipts or bank card statement to identify the merchant and the app store used.
• If cancellation via store fails, contact Luvly support by email and include proof of purchase and your subscription details.

What happens when you cancel

Access after cancelling

When you cancel, you typically retain access to premium features until the end of the already-paid billing period.

Renewal and data

Cancelling stops auto-renewal but does not automatically delete your account or personal data stored by the app.

To remove an account or request data deletion, contact Luvly customer support directly and keep written records of requests.

Will I get a refund?

General policy

Luvly does not advertise a standard 14-day cooling-off refund for digital subscriptions in South Africa.

Under the app’s published policies, refunds for digital subscriptions are not guaranteed once content has been accessed.

Exceptions and practical options

• User reports indicate refunds are generally denied, though isolated partial refunds (e.g., ~25 - 30%) have been issued after persistent requests.
• If you believe a charge is unauthorized or incorrect, you can dispute it with your bank or payment provider (chargeback/dispute).
• Document all contact and keep receipts; persistence with customer support can sometimes produce a partial remedy.

Luvly Face Yoga plans and pricing

Available plans (South Africa iOS App Store listing)

The following in‑app purchase options were listed in the iOS App Store for South Africa at the last available crawl.

Price list

Your consumer rights in South Africa

Cooling-off and digital content

South African consumer law generally excludes automatic 14‑day cooling-off rights for digital content once it has been accessed or downloaded.

This means refunds are not automatically required by law for digital subscriptions already used.

Other remedies

• You can dispute unauthorized or incorrect charges with your bank or card issuer.
• If you suspect deceptive marketing (for example, hidden auto-renewals or misleading “trial” claims), you may lodge complaints with consumer enforcement bodies or seek civil remedies.
• Keep clear records: receipts, screenshots, and correspondence to support any dispute or complaint.

Customer experiences

Positive feedback

Some reviewers describe the face yoga content as effective, relaxing and well presented, praising the app’s exercises and interface.

Negative feedback

• Many users report problems with auto-renewals, difficulty cancelling and being charged after attempting to cancel.
• Several reviews cite slow or unhelpful customer service; some call the subscription practices deceptive.

For examples of user reviews and aggregated ratings, see app listings and review platforms linked below.

Documentation checklist

Before contacting support

• Purchase receipt or App Store / Google Play order ID.
• Bank or card statement showing the charge (date and amount).
• Screenshots of subscription screens, lack of in-app cancel option, and any trial or marketing claims.

When disputing a charge

• Copies of all emails/messages to Luvly customer support and their replies.
• Exact dates when you cancelled, plus screenshots confirming cancellation where possible.
• Your preferred resolution (refund, partial refund, confirmation of cancellation).

Common mistakes

Assuming in-app cancellation exists

Many users expect an in-app cancel button; Luvly commonly requires cancellation through the App Store or Google Play.

Check the store subscriptions area rather than the app settings.

Not checking which account was charged

If you subscribed via a link, social ad or website, the charge may have been processed under a different store account.

Verify the exact Apple ID or Google account used and the card shown on your receipt before contacting support.

Comparative recap

Quick comparison

The table below summarises cancellation routes, typical ease of cancellation and refund likelihood based on user reports and app listings.

Key takeaways

After cancelling

Immediate checks

• Confirm cancellation in the store and keep the confirmation screenshot or email.
• Monitor your bank statement for at least one billing cycle to ensure no further charges occur.

If you are charged after cancelling

• Contact Luvly support with proof of cancellation and receipts; be persistent and keep records.
• If Luvly does not cooperate, dispute the charge with your bank or card issuer.
• Review community reports and aggregated reviews to see common resolutions: see app listing and review pages below.

Official pages and review aggregators:

• Luvly / LuvingBeauty return policy
• App listing & pricing (appsRankings)
• Aggregated app reviews (Grand-Screen)
• Trustpilot reviews

Address

Company correspondence address

Huckletree Soho, Ingestre Place, London, W1F 0JL, United Kingdom.

Using the address

Use this address for formal written correspondence if requested by support or for complaints that require a postal contact.

For subscription cancellation and refund requests, follow the steps above and use digital records first before sending postal mail.