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Cancellation Breeze: Easy Method
What is Breeze
Service overview
Breeze is a subscription-based mental health and wellbeing service offering guided meditations, therapy-style exercises and mood tracking tools.
The service is delivered via mobile apps and a web interface and requires a paid subscription for full access to premium content.
Where it operates
Breeze serves users internationally and accepts payments through App Stores and its website.
Subscription terms, cancellations and refunds differ depending on whether you signed up via Apple, Google Play or directly on the Breeze website.
How to cancel Breeze
Cancel via Apple App Store
- Open your Apple ID settings and turn off auto-renewal at least 24 hours before the trial or subscription ends.
- Note: Deleting the Breeze app does not cancel the subscription. See Breeze's subscription terms for details: Breeze subscription terms.
Cancel via Google Play
- Open your Google Play account subscriptions and turn off auto-renewal at least 24 hours before the trial or subscription ends.
- Follow Google Play’s subscription management screens to confirm cancellation. See Breeze's subscription terms: Breeze subscription terms.
Cancel on the Breeze website
- Cancel using the website interface where available, or contact Breeze support to request cancellation.
- For website cancellations and instructions, check Breeze’s support and terms: Breeze subscription terms and Breeze terms of use.
What happens when you cancel
Access after cancellation
When you cancel, most subscriptions remain active until the end of the paid period; you keep access through that date.
Automatic renewal is stopped so you will not be charged at the next billing cycle.
Data and account
Breeze may retain your account details and app data according to its policies; check Breeze’s terms for specifics.
If you want data removed, request account deletion via Breeze support and keep a record of the request.
Will I get a refund?
Web purchases (direct on Breeze website)
Breeze provides a 14-day right of withdrawal for web purchases. If you withdraw within 14 days, Breeze will reimburse all payments within 14 days using the original payment method.
See relevant terms: Breeze subscription terms.
Exceptions and App Store purchases
If you consented to immediate performance during the withdrawal period and acknowledged losing the right to withdraw, digital content is non-refundable and only a proportional refund may apply.
Purchases made through Apple or Google Play must follow their refund processes. Breeze cannot grant App Store refunds directly. See Breeze’s terms: Breeze terms of use.
Breeze plans and pricing
Pricing information
No specific public pricing was available in the verified Breeze terms. For the current plans and fees, contact Breeze or check the app store listing.
If you need a quick answer, contact Breeze support for up-to-date pricing details.
Contact for pricing
| Plan | Price | Period |
|---|---|---|
| Basic / Free tier | Contact for pricing | Contact for pricing |
| Premium subscription | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and withdrawal
South African consumer protections (for example, the Consumer Protection Act) commonly provide cooling-off rights for unsolicited agreements.
Breeze’s web purchases include a 14-day withdrawal right, which is consistent with stronger consumer protections.
Enforcement and escalation
If Breeze does not honor refunds or misrepresents services, you can lodge complaints with the National Consumer Commission or use remedies under the Consumer Protection Act.
Keep documentation and timelines; these help any formal complaint or dispute resolution submission.
Customer experiences
Positive feedback
Some users on review platforms report intuitive tools and helpful support for mental wellbeing journeys.
Positive comments are visible in overall review listings: Breeze on Trustpilot.
Negative feedback
Multiple reviewers report unexpected or unauthorized charges, difficulty obtaining refunds, and confusing subscription flows.
If you encounter problems, document charges and communications and follow escalation steps in this guide. See public reviews: Trustpilot reviews.
Documentation checklist
What to collect before contacting support
- Receipt or order confirmation email for the Breeze purchase.
- App Store / Google Play order ID (if applicable).
- Bank or card statement showing the charge, with date and amount.
- Screenshots of subscriptions page, cancellation screens, and any error messages.
Additional useful items
- Device type (iOS or Android) and app version.
- Exact timestamps for cancellation attempts and support communications.
- Copies of any refund or cancellation confirmations from Breeze, Apple or Google.
Common mistakes
Deleting the app instead of cancelling
Many users remove the Breeze app thinking that stops billing. Deleting the app does not cancel subscriptions through Apple or Google Play.
Always cancel via the store subscription settings or the website interface.
Missing the cancellation window
Not turning off auto-renewal at least 24 hours before the trial or billing date can result in an unwanted charge.
Set a calendar reminder a few days before renewal to avoid accidental billing.
Comparative recap
Quick comparison
| Channel | How to cancel | Refund processed by | Refund likely | Period |
|---|---|---|---|---|
| Apple App Store | Turn off auto-renewal in Apple ID subscriptions | Apple | Subject to Apple refund policy | Monthly / Annual |
| Google Play | Turn off auto-renewal in Google Play subscriptions | Subject to Google Play refund policy | Monthly / Annual | |
| Breeze website | Cancel via website interface or contact Breeze support | Breeze | 14-day withdrawal for web purchases (see terms) | Monthly / Annual |
After cancelling
Confirm cancellation
Wait for and save cancellation confirmation emails or screenshots proving auto-renewal was turned off.
Check your bank or card statement after the next billing date to ensure no further charges occur.
Next steps if problems persist
- For App Store refunds, request a refund via Apple.
- For Google Play refunds, use Google’s refund process.
- If Breeze does not honor web refunds, you may escalate to consumer authorities and keep all documentation.
Review Breeze’s official terms for full details: subscription terms and terms of use.
Address
Support contact
For cancellations and support requests contact Breeze support: [email protected].
Use the support email when providing your documentation checklist items and keep copies of all correspondence.
Official terms and reviews
Subscription and refund details: Breeze subscription terms.
General terms of use: Breeze terms of use.
Public reviews and user reports: Trustpilot.
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Written by Nomvula Coetzee
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.