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I hereby notify you of my decision to terminate the contract relating to the Dofasting service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dofasting: Easy Method
What is Dofasting
Overview
Dofasting is a health and wellness app that provides personalized intermittent fasting plans, meal suggestions and tracking tools to help users manage weight and improve overall health.
Core features
The service offers fasting schedules, calorie tracking and progress reports through a mobile app and web access. Subscriptions also cover premium content and some users may subscribe to physical supplement deliveries.
How to cancel Dofasting
Website subscription (direct)
- Log in at the Dofasting client portal and go to Manage Subscription to cancel.
- If you cannot cancel online, contact support via the official help page for guidance.
App Store and Google Play
- App Store subscriptions must be cancelled through your Apple account or Apple’s website; deleting the app does not stop billing.
- Google Play subscriptions must be cancelled via your Google Play account settings; deleting the app does not stop billing.
Supplements subscription
- Cancel supplement subscriptions by submitting a request through Dofasting support or by emailing shop@dofasting.com at least 48 hours before the next billing/shipping period.
- Use the specific supplement-cancellation help article for details on timing and steps.
Official help links
What happens when you cancel
Access after cancellation
Cancelling prevents future renewals but typically preserves access until the current paid period ends. Access and premium features usually remain until that expiry date.
Data and account retention
Your account data (profiles, fasting history and settings) is generally retained unless you request deletion. Check the service terms for data retention and deletion procedures.
Will I get a refund?
Website / direct subscriptions
Dofasting’s stated policy for digital content is generally no refunds unless the product is proven faulty within 14 days and visual proof is provided.
App Store and Google Play purchases
Refunds for in-app purchases must be requested directly through Apple or Google according to their procedures; Dofasting cannot process those refunds.
Physical supplements
Unopened supplements may be returned within 14 days of receipt with an RMA. Refunds go to the original payment method and can take up to 14 working days to process.
Relevant official pages
- General terms and refund conditions
- Refund policy for the app
- How to return supplements and get a refund
Dofasting plans and pricing
Pricing availability
No official pricing tiers were available in the verified sources at the time of this guide.
Contact for pricing
For current plan prices and promotions, contact Dofasting support or check the app store listing before subscribing.
| Plan | Price | Notes |
|---|---|---|
| Basic | Contact for pricing | Contact Dofasting support for current rates |
| Premium | Contact for pricing | Includes advanced features and personalized plans |
| Supplements subscription | Contact for pricing | Physical goods billed separately from app subscriptions |
Your consumer rights in South Africa
14-day cooling-off right
Under the South African Consumer Protection Act (CPA) consumers have a 14-day cooling-off period for certain digital and subscription services, allowing cancellation and refund even without product fault.
Conflicts with vendor terms
If a vendor’s stated no-refund policy conflicts with the CPA’s statutory rights, South African consumers may rely on the CPA to seek a refund within the 14-day period.
Physical goods and returns
For supplements and other physical goods, statutory return and quality rights under the CPA also apply. Keep proof of purchase and condition when requesting a return.
Customer experiences
Positive feedback
Many users report Dofasting is helpful for weight tracking, motivation and structured intermittent fasting support. Tracking tools and meal guidance receive praise.
Negative feedback
Multiple reviewers report unexpected subscription charges, difficulty obtaining refunds outside the 14-day window, and challenges cancelling in some cases.
Where reviews appear
Documentation checklist
What to collect before contacting support
- Subscription receipt or order confirmation (email or app store invoice).
- Date and method of purchase and screenshots of subscription status in-app or on the website.
- Bank or card statement showing the charge if disputing billing.
For supplement returns
- Photos showing unopened packaging and product condition.
- RMA confirmation or return authorisation from Dofasting support.
Common mistakes
Assuming deleting the app cancels billing
Many users mistakenly delete the app and assume subscriptions stop. App deletion does not cancel billing; you must cancel with Apple, Google Play or the website account.
Missing the 48-hour cut-off for supplements
Users sometimes request supplement cancellations too close to billing/shipping. Supplement subscriptions require at least 48 hours notice before period end for cancellation to take effect.
Comparative recap
Quick comparison of cancellation routes
| Platform | How to cancel | Refund route |
|---|---|---|
| Website (direct) | Log in to account > Manage subscription > Cancel | Request via Dofasting support; subject to their refund policy |
| Apple App Store | Cancel via your Apple account or Apple’s website | Request refund from Apple through Apple’s process |
| Google Play | Cancel via Google Play account settings | Request refund from Google through Google Play procedures |
| Supplements | Submit request via support or email shop@dofasting.com (48h notice) | Return unopened items within 14 days with RMA; refund to original payment method |
Key takeaways
- Cancel via the same platform you used to subscribe to avoid continued billing.
- Use the 14-day statutory window (South Africa) to request refunds if applicable.
After cancelling
Follow-up actions
- Keep cancellation confirmation and screenshots until the billing period expires and any refund is processed.
- Monitor your bank or card statement for any unexpected charges after cancellation.
Official help and next steps
- How to cancel the app subscription
- Refund policy for the app
- Cancel supplement subscription
- How to return supplements and get a refund
- General terms and conditions
Address
Company correspondence
315 Montgomery Street, San Francisco, California 94104, USA.
Support contact notes
For subscription and supplement issues use the official help links above or the support channels listed on Dofasting’s help pages.