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Cancel FIDELIS
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Fidelis service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fidelis: Easy Method
What is Fidelis
Overview
Fidelis is a South African health and wellness and provident fund service operating via workplace arrangements and group offerings. It provides membership-based benefits and is associated with employer-sponsored administration.
Administration
The Fidelis Provident Fund is administered by WSM Employee Benefit Administrators (Pty) Ltd. Fidelis offerings may include a workplace insurance-group app and provident fund arrangements.
How to cancel Fidelis
Employer or administrator cancellation
- Contact your employer HR or benefits coordinator to confirm whether membership is employer-sponsored.
- Request the required cancellation form or written confirmation from the scheme administrator.
Direct cancellation steps
- Gather member details: full name, ID number, membership number, employer name, and effective cancellation date.
- Submit a written cancellation request to the scheme administrator or your HR department using email or a signed form.
- Ask for written confirmation of receipt and a final statement showing any outstanding amounts or termination date.
What happens when you cancel
Access and benefits
On cancellation, access to Fidelis group benefits will cease on the effective termination date provided by the administrator. Employer-sponsored benefits often end the day your employment or membership ends.
Renewal and data
Automatic renewals will stop after cancellation is processed. Personal data held by the fund will be retained and processed according to fund administration policies and applicable law.
Will I get a refund?
General refund policy
Refund entitlement depends on the type of product and the fund’s terms. There is no publicly available standard refund policy for Fidelis products for 2024 - 2025.
Common exceptions and steps
- Pro rata refunds may be available for direct subscriptions if the scheme rules allow mid-period cancellation refunds.
- Contact the administrator or your employer for case-specific exceptions such as overpayment or duplicate charges.
Fidelis plans and pricing
Current public pricing
No publicly available subscription pricing (monthly or annual) for Fidelis services in South Africa for 2024 or 2025 has been identified.
How to obtain pricing
Request pricing directly from your employer, scheme administrator, or the fund’s administrative office for accurate and up-to-date cost information.
| Plan | Period | Price |
|---|---|---|
| Workplace insurance-group app | Per employer arrangement | Free (workplace app identified as free) |
| Fidelis Provident Fund | Per fund rules | Contact for pricing |
Your consumer rights in South Africa
Key legal protections
Consumers in South Africa are protected by laws such as the Consumer Protection Act and the Protection of Personal Information Act (POPIA). These laws govern fair treatment and handling of personal data.
Practical rights when cancelling
- Right to clear information about cancellation terms and any fees or penalties.
- Right to request and receive confirmation of cancellation and records related to your membership.
- Right to have personal data handled in accordance with POPIA and to request correction or deletion where applicable.
Customer experiences
Common positive points
Members often cite employer convenience and the integration of benefits through workplace schemes as advantages. A workplace app can simplify access to basic services.
Common concerns
Some members report administrative delays or uncertainty about refunds and final statements when cancelling. Clear communication with HR and the administrator can reduce these issues.
Documentation checklist
Immediate documents to gather
- Valid ID or passport
- Membership or policy number
- Employer name and contact details
Cancellation support documents
- Written cancellation request or completed cancellation form
- Proof of submission (email receipt or signed form)
- Any payment receipts or bank statements showing contributions
Common mistakes
Failing to confirm employer sponsorship
Assuming you can cancel directly when the plan is employer-sponsored can cause delays. Always confirm whether your employer controls enrollment and termination.
Not keeping written confirmation
Verbal cancellation requests can lead to disputes. Always obtain written confirmation of cancellation and the effective date from the administrator or HR.
Comparative recap
Overview of comparative features
The table below compares high-level attributes of Fidelis offerings versus a typical commercial insurer. Use this as a quick reference; contact administrators for specifics.
How to use this table
Check the attributes most important to you (pricing transparency, cancellation process, refunds) and follow up with the scheme administrator for exact terms.
| Feature | Fidelis (Provident Fund / Workplace app) | Typical commercial insurer |
|---|---|---|
| Pricing transparency | Contact for pricing; workplace app may be free | Often publicly listed for retail products |
| Cancellation process | Usually via employer or fund administrator | Direct cancellation with insurer or broker |
| Refunds | Subject to fund rules; no public standard policy | Clearer pro rata or statutory rules for retail policies |
| Administering body | WSM Employee Benefit Administrators (for the provident fund) | Insurer or third-party administrator |
After cancelling
Confirm completion
Obtain written confirmation of cancellation and a final statement showing the termination date and any outstanding amounts.
Next steps and alternatives
- Keep copies of all correspondence and final documents for your records.
- Consider alternative cover or retirement arrangements if you were relying on the provident fund for long-term savings.
- If you have disputes, raise them first with the scheme administrator and then consider contacting the relevant ombud or regulator.
Address
Physical address
141 Newlands Ave, Benoni, 1501, Gauteng, South Africa
Administration note
The Fidelis Provident Fund is administered by WSM Employee Benefit Administrators (Pty) Ltd; contact your employer or the fund administrator for official forms and confirmation.