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Cancel FRESHA
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Fresha service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fresha: Easy Method
What is Fresha
Overview
Fresha is a health and wellness appointment and business-management platform that connects clients with salons, spas and other service partners.
The platform lets partners manage bookings, client records, and sales, while clients can book and cancel appointments via the Fresha app or website.
How it is offered
Fresha services and subscriptions may be purchased directly on the Fresha website or through mobile app stores (Apple App Store or Google Play).
Billing and cancellation rules can differ depending on where the subscription or booking was made.
How to cancel Fresha
Cancel a subscription purchased via Apple App Store
- Open your Apple ID subscription settings on your iPhone/iPad or via the App Store on macOS.
- Find the Fresha subscription and choose Cancel Subscription; Apple cannot cancel it for you if you ask Fresha support.
Cancel a subscription purchased via Google Play
- Open the Google Play Store app and go to Payments & subscriptions > Subscriptions.
- Select the Fresha subscription and tap Cancel subscription; Fresha cannot cancel Google Play purchases for you.
Cancel a subscription or purchase made on Fresha website
- Sign in to your Fresha account and locate the subscription or purchase in account settings or billing.
- Cancel via the account interface or contact Fresha support if you cannot cancel through the UI.
Cancel an appointment booking
- Use the Fresha app or website to cancel an appointment unless the partner’s cancellation window prevents it.
- Review the partner’s stated cancellation policy (for example, 24 or 48 hours) shown when you booked before cancelling.
What happens when you cancel
Access and service changes
Subscription cancellations typically stop future renewals and may remove access to paid features at the end of the billing period.
For appointments, cancellation removes your booking but may still incur partner fees for late cancellations or no-shows.
Data and records
Your booking history and account data are generally retained by Fresha according to its data policy and partner settings.
If you need data removed, request deletion via your Fresha account or support and confirm any partner-held records separately.
Will I get a refund?
General refund rule
There is no automatic 14-day refund or cooling-off right for services in South Africa provided by Fresha.
Refunds for services or products depend on the partner’s terms and applicable South African consumer law.
Exceptions and special cases
- Gift Cards: Fresha offers a 14-day cancellation/return window starting the day after receipt if the gift card is unused.
- Product returns in the UK have a 14-day cancellation period, but this does not apply to South Africa; local law governs South African returns.
Fresha plans and pricing
Pricing summary
Fresha’s official site lists pricing in USD; ZAR amounts below are taken from third-party listings and may change.
Verify pricing before purchase on your Fresha account or by contacting Fresha support.
Price table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Core (free/basic) | R9,95 | Monthly | Core features (one user/basic tier) |
| Core features subscription | R90 | Monthly | Core features per person (from 1 August 2025) |
Your consumer rights in South Africa
Legal basis
There is no Fresha-specific 14-day cooling-off rule in South Africa. Consumer rights are set by local law and the partner’s terms.
Service and product refunds or cancellations are governed by the agreement with the partner (service provider or seller).
Practical guidance
- Check the partner’s cancellation and refund policy before booking.
- Keep receipts and communications to support any complaint or claim under South African consumer protection laws.
Customer experiences
Positive feedback
Many users praise Fresha’s customer support as prompt and professional, and some South African users appreciate the platform’s booking and client-management features.
A South African reviewer noted strong appointment and client management despite local payment processing limitations.
Negative feedback
Common complaints include rising or unexpected fees, unclear billing, and perceived reductions in previously free features.
Some users report poor responsiveness from support and frustration over marketplace or “new client” fees charged in situations they did not expect.
Documentation checklist
Before you cancel
- Booking confirmation email or SMS with date/time and partner name.
- Subscription receipt or purchase confirmation (Apple, Google or Fresha).
After you cancel
- Cancellation confirmation (screenshot or email) and any refund reference number.
- Bank or card statements showing charges and refunds, plus screenshots of partner policies if needed.
Common mistakes
Using the wrong cancellation channel
Trying to cancel an App Store or Google Play subscription via Fresha support is a frequent mistake; cancel via your Apple ID or Google Play account instead.
Similarly, expecting Fresha to reverse partner charges without contacting the partner often delays resolution.
Not checking partner policies
Failing to review the partner’s cancellation window can lead to unexpected late-cancellation or no-show fees.
Always verify refund conditions for services and products before confirming bookings or purchases.
Comparative recap
At-a-glance comparison
| Aspect | Website purchases (Fresha) | Apple App Store | Google Play | Partner bookings (appointments) |
|---|---|---|---|---|
| How to cancel | Cancel via Fresha account or contact support | Cancel via Apple ID subscription settings | Cancel via Google Play subscriptions | Cancel via Fresha app/web unless within partner’s cut-off period |
| Refund policy | Depends on partner terms and local law | Managed by Apple; check App Store terms | Managed by Google Play; check Play Store terms | Partner may charge up to 100% for late cancellations/no-shows |
| Who can cancel for you | Fresha (or you via account) | Only you via Apple ID | Only you via Google Play | You via Fresha unless partner policy blocks cancellation |
After cancelling
Next steps
Save cancellation confirmations and monitor your bank or card statement for any refunds or charges.
If a charge remains disputed, contact the partner first and then escalate to Fresha support if required.
Helpful links
- Fresha official website - account and support entry point.
Address
Registered office
Fresha.com SV Ltd., 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Contacting Fresha
Use your Fresha account support channels or the Fresha website to submit requests about cancellations, refunds or data.
For purchases made via Apple or Google, use the respective app store account settings to manage subscriptions directly.