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Cancel KILO HEALTH
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I hereby notify you of my decision to terminate the contract relating to the Kilo Health service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kilo Health: Easy Method
What is Kilo Health
Overview
Kilo Health is a digital health and wellness platform operated by UAB “Kilo grupe” that offers subscription-based apps for nutrition, weight management and related programmes.
Services include structured meal plans, exercise content and coaching-style programmes delivered through mobile apps and web accounts.
Service scope
Offerings are primarily subscription-based and delivered through mobile apps and web portals, with billing handled either by app stores (Apple/Google) or directly for web purchases.
Company details and governing terms are provided in the provider’s published terms and conditions.
How to cancel Kilo Health
If you purchased via Apple or Google
Subscriptions bought through the Apple App Store or Google Play must be managed and cancelled in your Apple or Google account settings.
Do not expect an in‑app cancellation option inside the Kilo/Kalo apps for purchases made via those platforms.
If you purchased directly (web-based)
- Open the app or website account and go to the billing or subscription menu to cancel before the next renewal.
- If you cannot cancel in the app, contact Kilo Health support and request cancellation before renewal to avoid further charges.
- Refer to the provider’s terms for additional guidance: Kilo.ai Terms and Kalo Terms.
What happens when you cancel
Access after cancellation
If you cancel a subscription your access typically continues until the end of the paid billing period unless otherwise noted in your purchase terms.
For app store subscriptions, Apple or Google control the subscription lifecycle and refunds; check your platform account for the exact cutoff.
Renewals and billing
Auto‑renewal policies depend on where you purchased the subscription: app stores auto‑renew via your Apple/Google account, while web subscriptions renew per the app’s billing settings.
To prevent future charges cancel before the next renewal date and keep confirmation records of the cancellation.
Will I get a refund?
Official refund handling
Kalo/Kilo terms do not set out a clear in‑app refund policy for app store purchases; refunds for Apple or Google purchases are handled by those platforms.
See the app store refund process through your Apple or Google account - approvals are at the platform’s discretion.
Practical expectations and exceptions
- Industry intelligence reports and consumer complaints indicate refunds can be difficult, partial, or denied in many cases.
- If you purchased directly on the web, request a refund via Kilo Health support and keep written records of your request.
Kilo Health plans and pricing
Pricing availability
No public South African Rand (ZAR) pricing for consumer subscriptions was found for 2024 - 2025.
In‑app prices may appear in other currencies (for example USD) depending on the platform and app.
How to get pricing
Contact Kilo Health directly through the app or support channels for current local pricing and currency information.
| Plan | Price / Notes |
|---|---|
| Consumer subscription | Contact for pricing - no ZAR pricing publicly listed |
| Trial / Promotional offers | Varies by app store or promotion - check your app store listing or support |
Your consumer rights in South Africa
Cooling-off / right of withdrawal
South African consumers generally have a 14‑day cooling‑off period (right of withdrawal) for online purchases under consumer protection law.
This right may allow cancellation and refunds within 14 days even if the provider’s policies are silent, subject to legal specifics and exceptions.
Escalation and enforcement
- If platform or provider support does not resolve a dispute, you can escalate to local consumer protection bodies such as the National Consumer Commission.
- Terms that reference foreign jurisdiction (for example Lithuanian jurisdiction) may complicate enforcement in South Africa but do not remove local consumer protections.
Customer experiences
Positive feedback
Some users praise the structured programmes, meal plans, exercise videos and reported health improvements such as better blood‑sugar stability, weight loss and cardiovascular benefits.
Positive reviews note clear programme structure and helpful content for daily routines.
Negative feedback
Many complaints report difficulties with cancellations, unexpected auto‑renewals, recurring charges after cancellation and poor customer service responsiveness.
Public reviews and industry reports warn about hard refund cases, alleged bait‑and‑switch after free trials, and fine‑print subscription terms. See examples at Trustpilot and an industry assessment at IntelligenceLine.
Documentation checklist
What to gather before contacting support
- Order confirmation or receipt showing purchase date and plan details.
- Account email or username used for the subscription.
- Screenshot or record of the subscription status in your app store or web account.
- Any cancellation confirmation e‑mails or support responses to show attempts to cancel.
What to keep after cancellation
- Cancellation confirmation (screenshots or email).
- Bank or card statements that show charge dates and amounts.
- Correspondence with Kilo Health or the app store about refunds or disputes.
Common mistakes
Relying on in‑app buttons for app store purchases
A common error is trying to cancel an Apple/Google purchase from inside the Kilo/Kalo app. App store subscriptions must be managed via your Apple or Google account, not the app.
Always double‑check which platform processed the payment before cancelling.
Not cancelling before renewal
Users often miss the renewal window and are charged for another period. Cancel at least 24 hours before renewal and keep confirmation evidence.
Also avoid assuming email cancellation alone is sufficient - always get a clear confirmation and verify the subscription status in your account.
Comparative recap
Quick feature comparison
| Aspect | Kilo Health | Typical app |
|---|---|---|
| Cancellation route | App store purchases via Apple/Google; web subs via app billing or support | Varies; many use similar platform billing rules |
| Refund likelihood | Handled by Apple/Google for store purchases; refunds often difficult per reports | Varies; some apps offer clearer refund policies |
| Pricing transparency | No public ZAR pricing found; in‑app currency may vary | Some competitors show local pricing upfront |
| Customer support | Multiple complaints about slow or email‑only responses | Support quality varies widely |
After cancelling
Verify the cancellation
Check your Apple or Google subscription settings or the app’s billing menu to confirm the subscription status has changed to cancelled or non‑renewing.
Keep any confirmation receipts or screenshots for at least 6 months in case of a billing dispute.
Where to find more information
- Provider terms: Kilo.ai Terms.
- Kalo/Kilo app terms: Kalo Terms of Service.
- Public reviews and risk reports: Trustpilot and IntelligenceLine.
Address
Registered company address
UAB “Kilo grupe”, Antakalnio str. 17, LT‑10312 Vilnius, Lithuania.
Operational address (alternative): Aludarių gatvė 3, Vilnius, Vilniaus 01112, Lithuania.
Notes on contacting
When contacting Kilo Health, include your account email, order details and screenshots of billing to speed up resolution.
If in South Africa and you cannot resolve the issue with the provider, consider escalating to local consumer protection authorities such as the National Consumer Commission.